SoundHound AI Hiring Product Support Engineer I Enterprise for Early Career Professionals in Bengaluru
SoundHound AI is hiring for the role of Product Support Engineer I – Enterprise in Bengaluru, India, offering a strong opportunity for fresh graduates and early-career professionals who want to build a career at the intersection of technology, customer support, and enterprise software systems. SoundHound AI is a globally recognized company in the voice and conversational AI space, known for building advanced platforms that power voice assistants, AI-driven interactions, and enterprise conversational solutions used by leading brands worldwide.
This role is ideal for candidates who enjoy problem-solving, troubleshooting software systems, and working closely with both customers and engineering teams. As a Product Support Engineer, you play a critical role in ensuring the reliability and smooth operation of AI-powered products in real production environments.
Job Overview
- Position: Product Support Engineer I – Enterprise
- Company: SoundHound AI
- Qualification: Bachelor’s / Master’s Degree
- Experience: Freshers / Early-Career Professionals
- Location: Bengaluru, India
- Employment Type: Full-Time
This role suits candidates who are interested in technical support, enterprise platforms, and gaining hands-on exposure to production systems.
About the Role
The Product Support Engineer I role focuses on supporting enterprise customers who use SoundHound AI’s conversational platforms. You will work on real customer issues, investigate system behavior, and collaborate with internal engineering teams to resolve problems efficiently. The role requires both technical understanding and clear communication, as you act as a bridge between customers and development teams.
This position provides strong exposure to how enterprise software behaves in live environments. Fresh graduates gain practical experience in troubleshooting, system analysis, and understanding large-scale deployments, which are essential skills for long-term growth in technical roles.
Key Responsibilities
In this role, you may be responsible for:
- Investigating and resolving customer-reported software issues
- Analyzing logs and system behavior to identify root causes
- Working in Linux-based environments for diagnostics and validation
- Collaborating with engineering teams on bug fixes and improvements
- Documenting issues, resolutions, and best practices
- Supporting configuration and deployment-related queries
- Ensuring timely communication with customers and internal teams
Responsibilities may vary based on customer needs and project assignments.
Skills and Qualifications Required
Candidates applying for this role should demonstrate:
- Strong analytical and troubleshooting skills
- Basic knowledge of Linux or Unix environments
- Understanding of core software concepts and system behavior
- Ability to read logs and identify error patterns
- Clear communication skills for technical and non-technical audiences
- Willingness to learn and adapt in a fast-paced environment
Exposure to scripting, SQL, APIs, or container technologies is an added advantage but not mandatory for fresh graduates with strong fundamentals.
Who Can Apply
This opportunity is suitable for:
- Fresh graduates from engineering or technical backgrounds
- Early-career professionals interested in technical support or operations
- Candidates who enjoy problem-solving and customer interaction
- Individuals looking to build a foundation in enterprise software systems
- Professionals seeking exposure to AI-driven platforms
Applicants with academic projects, internships, or hands-on technical experience are encouraged to apply.
Why This Role Is a Strong Career Start
Starting as a Product Support Engineer at SoundHound AI provides real-world exposure to enterprise systems and AI-powered products. The role helps build critical skills such as structured troubleshooting, technical communication, and collaboration with cross-functional teams.
This experience is highly valuable because it develops a deep understanding of how software behaves in production, which is useful for future roles in support engineering, DevOps, systems engineering, or even software development.
Work Environment and Culture
SoundHound AI promotes a collaborative and learning-driven work culture. Team members are encouraged to ask questions, share knowledge, and continuously improve processes. Working closely with experienced engineers helps early-career professionals gain confidence and technical maturity.
The organization values curiosity, ownership, and problem-solving, creating an environment where employees can grow both technically and professionally.
Career Growth Opportunities
With experience and consistent performance, professionals in this role can progress into positions such as:
- Senior Product Support Engineer
- Technical Operations Specialist
- Systems Analyst
- DevOps or Infrastructure Engineer
- Quality or Release Engineering Roles
The skills gained here are transferable across many technology and enterprise software roles.
Location and Work Setup
This role is based in Bengaluru, India, a major technology hub that offers exposure to global teams and modern engineering practices. The location provides opportunities to work with international customers and cutting-edge AI platforms.
How to Apply
Apply through the official SoundHound AI careers portal using the link below. Ensure your resume highlights technical skills, troubleshooting ability, academic projects, and any relevant internships or hands-on experience.
