Sutherland is conducting a Mega Online Interview Drive for the Associate / Senior Associate role from October 28 to November 1, 2026. Candidates who have completed 12th grade or graduation can consider this opportunity to begin their careers in customer service and BPO operations.
The interview process is conducted online, allowing candidates to participate remotely. The role involves assisting customers through phone, chat, and email, resolving customer queries, and ensuring a positive customer experience. Candidates with good communication skills, basic computer knowledge, and a customer-focused attitude may find this opportunity suitable.
Sutherland Online Interview 2026
| DetailsInformation | Information |
|---|---|
| Company | Sutherland |
| Job Role | Associate / Senior Associate |
| Qualification | 12th Pass / Graduate |
| Experience | Freshers |
| Freshers Eligible | Yes |
| Salary | ₹2.00 – ₹3.50 LPA (Expected) |
| Job Type | Full-Time |
| Interview Mode | Online |
| Work Location | Kochi, Kerala |
| Interview Dates | October 28 – November 1, 2026 |
| Interview Time | 11:30 AM – 3:30 PM |
| Process | Voice / Non-Voice |
| Meeting Platform | Webex |
Sutherland Associate Job Description
Sutherland is looking for candidates for Associate and Senior Associate positions within its customer service operations. The selected candidates will assist customers, understand their concerns, provide relevant information, and help resolve service-related issues.
The role involves communicating with customers through multiple channels, including phone calls, chat, and email. Candidates may also need to document customer interactions, follow company policies, meet service-level requirements, and escalate complex issues to the appropriate teams.
This opportunity can be suitable for candidates who want to develop their communication, problem-solving, and customer relationship management skills.
Roles and Responsibilities
- Handle customer queries through phone, chat, and email.
- Assist customers with product-related questions and service requests.
- Understand customer concerns and provide appropriate solutions.
- Record customer interactions and transactions accurately.
- Follow company policies, procedures, and service-level agreements.
- Escalate complex or unresolved issues to the appropriate support teams.
- Maintain updated knowledge of products, services, and processes.
- Manage multiple customer interactions efficiently.
- Identify opportunities to recommend relevant products or services when appropriate.
- Maintain professional communication and customer satisfaction.
- Follow quality standards and performance guidelines.
Qualifications & Skills
- Candidates who have completed 12th grade or graduation may apply.
- Freshers can apply, subject to the official eligibility criteria.
- Good verbal and written communication skills.
- Basic computer knowledge and familiarity with customer support tools.
- Strong problem-solving and troubleshooting abilities.
- Good listening skills and attention to detail.
- Ability to handle multiple customer queries.
- Patience and professionalism when dealing with difficult situations.
- A customer-oriented attitude and willingness to learn.
- Ability to follow established processes and service guidelines.
Work Environment
The interview drive is conducted online, so candidates can participate remotely using the provided Webex meeting link.
The job location mentioned in the recruitment information is Kochi, Kerala. Candidates should confirm the actual work arrangement with the recruitment team, as an online interview does not necessarily mean the job itself is work from home.
Applicants should have a stable internet connection, a suitable device, and a quiet environment for the online interview.
Salary Details
The expected salary for the Sutherland Associate / Senior Associate role is approximately ₹2.00 LPA to ₹3.50 LPA.
This is an estimated salary range for customer support and BPO positions, not an officially confirmed Sutherland salary. Actual compensation may vary depending on the role, process, candidate qualifications, and company policies.
Sutherland Online Interview Meet ID & other Details
| Candidates can join the meeting from the link given below for Voice & Non Voice roles in | |
| Date & Time | 📍 Virtual Hiring Drive 📅 Oct 27th to 1st Nov 🕚 11:30 am – 3:30 pm |
| Meeting link | WEBX App meeting link: https://sutherland.webex.com/wbxmjs/joinservice/sites/sutherland/meeting/download/2d316ddd3ada401e9986fa96a44dd82e?MTID=m7cb331d607cb6bb085d78b8daee4a4a8 |
Sutherland Online Interview Details
Interview Dates: October 28 to November 1, 2026
Interview Time: 11:30 AM – 3:30 PM
Interview Mode: Online
Meeting Platform: Webex
Job Location: Kochi, Kerala
Available Processes: Voice and Non-Voice
Webex Meeting Link: Click Here to Join the Interview
Candidates should join during the specified interview hours and follow the instructions provided by the recruitment team. Since the original schedule began on October 27, candidates should verify that the meeting link and remaining interview dates are still valid before attending.
How To Apply For Sutherland Associate
- Open the Webex meeting link provided above.
- Review the interview schedule and joining instructions.
- Prepare an updated resume and relevant educational details.
- Ensure your internet connection and device are working properly.
- Join the online interview between 11:30 AM and 3:30 PM on an eligible date.
- Follow the recruiter’s instructions during the interview.
- Confirm the role, work location, salary, and eligibility requirements with the recruitment team.
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About Sutherland
Sutherland is a global business and technology services company that helps organizations improve customer experiences and business operations. Established in 1986, the company provides customer support, business process services, digital transformation, and technology solutions to clients across multiple industries.
Sutherland offers customer service opportunities that can help candidates develop communication, problem-solving, and professional skills. Entry-level support roles may provide exposure to customer relationship management, service operations, and business processes.
Frequently Asked Questions
Q1. Who can apply for the Sutherland online interview?
Candidates who have completed 12th grade or graduation may be eligible, subject to the official requirements for the position.
Q2. Are freshers eligible?
Yes, the recruitment information indicates that freshers can apply.
Q3. What is the interview date?
The remaining dates listed are October 28 to November 1, 2026. Candidates should verify the schedule with Sutherland before joining.
Q4. Is the interview online?
Yes, the advertised interview is online through Webex.
Q5. What is the expected salary?
The estimated salary is ₹2.00–₹3.50 LPA. The actual salary should be confirmed with the employer.
Final Summary
Sutherland is advertising an online interview drive for Associate / Senior Associate positions for candidates with a 12th-pass or graduate qualification. Freshers may be eligible for customer service opportunities involving phone, chat, and email support.
The advertised interview schedule runs from October 28 to November 1, 2026, between 11:30 AM and 3:30 PM, through Webex. Candidates should verify the remaining schedule and job details before attending.
Disclaimer: This post is for informational purposes only. Interview schedules, eligibility criteria, salary, and job availability may change. Confirm all details with Sutherland before participating. No hiring or selection guarantee is provided.
