If you are looking for an opportunity to begin your career in the fast-growing EdTech space, the Unacademy recruitment 2025 drive for the role of Customer Support Intern is a strong starting point. Unacademy, known for reshaping digital learning in India, is currently conducting an on-site internship hiring for its Bengaluru centre. This opening is ideal for freshers who are eager to gain hands-on experience, learn essential communication and operational skills, and become part of a brand making a nationwide impact.
As the demand for reliable online and offline learning solutions continues to grow, Unacademy’s ongoing freshers hiring and off campus drive presents a valuable opportunity for individuals seeking exposure in customer support, operations, and learner engagement.
Unacademy Recruitment 2025
| Category | Information |
|---|---|
| Company Name | Unacademy |
| Job Role | Customer Support Intern |
| Qualification | Any Graduate / 12th Pass (communication skills required) |
| Experience | Freshers Eligible |
| Location | Bengaluru (On-Site) |
| Stipend | ₹20,000 per month |
| Job Type | Internship (On-site, 6 days a week) |
Job Overview
The Customer Support Intern role at Unacademy’s Bengaluru centre is designed for enthusiastic individuals who enjoy interacting with people and solving problems. This internship focuses on managing learner interactions, supporting daily operations, and ensuring a seamless experience at the centre. Candidates who are proactive, detail-oriented, and comfortable in fast-paced environments will find this role highly rewarding.
This opportunity is particularly suitable for recent graduates or students seeking industry experience in customer service, operations, communication, or EdTech management.
Key Responsibilities
The Customer Support Intern will be a key point of contact for learners at the Bengaluru centre. The responsibilities include:
1. Learner Interaction
Provide clear, empathetic, and efficient support to learners by addressing their queries promptly. Maintaining a positive learner experience is an essential part of the role.
2. Daily Operational Management
Track attendance, maintain schedules, and manage routine operational updates. Ensuring accurate documentation is crucial for smooth centre functioning.
3. Communication Handling
Manage inbound and outbound calls, emails, and messages. Clear written and verbal communication is expected while interacting with learners and internal teams.
4. Record Maintenance
Document feedback, maintain student records, and update relevant trackers. This helps in analysing learner needs and improving centre operations.
5. Coordination With Internal Teams
Work with faculty and support departments to resolve issues efficiently. Timely coordination helps in delivering a seamless learning experience.
6. On-Ground Support
Assist during classes, tests, events, or centre-level activities. This includes managing registrations, ensuring smooth flow of sessions, and supporting operational staff when needed.
Skills Required
To excel in this role, candidates must have a strong learner-first attitude and excellent communication abilities. Below are the essential skills:
Core Skills
- Strong verbal and written communication in English and Hindi
- Good interpersonal skills and a problem-solving mindset
- Ability to multitask and stay organized
- Proficiency in Google Sheets, Excel, or similar tools
- Willingness to work onsite six days a week
- Ability to work under pressure and maintain professionalism
Preferred Skills
- Prior internship or experience in customer support, operations, or service roles
- Passion for education and helping learners succeed
- Familiarity with EdTech platforms or student-facing processes
Why Join Unacademy?
Unacademy is known for offering enriching learning and career-building experiences, not just for students but also for interns and employees. Here’s why this internship stands out:
1. Strong Learning Environment
Interns gain exposure to real-world problem-solving, customer management, and operational workflows. This hands-on learning is valuable for anyone beginning their career.
2. Work With an Impactful EdTech Brand
Being part of one of India’s most influential learning platforms allows you to contribute to the educational journeys of thousands of students.
3. Professional Growth
The role helps build confidence, communication skills, and operational expertise—capabilities that are useful across multiple industries.
4. Internship Certification
Upon successful completion, interns receive an Internship Certificate and a Letter of Recommendation, boosting their future employment prospects.
Salary (Stipend) Details
Unacademy offers a monthly stipend of ₹20,000 for the Customer Support Intern position. This is a competitive amount for a fresher-friendly role in the EdTech sector, especially considering the hands-on exposure and learning opportunities available at the centre.
Hiring Location
The internship is available exclusively in Bengaluru, and it is a full-time on-site role. Candidates must be willing to commute to the centre and work six days a week as part of the operational requirements.
How to Apply
Interested candidates can apply through the official Unacademy careers page or through the job listing on professional platforms. The application typically requires submitting your resume and basic details. Shortlisted candidates will be contacted for further screening or interviews by the recruitment team.
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About the Company
Unacademy is one of India’s leading and largest learning platforms, offering high-quality education through top educators, interactive content, and innovative teaching methods. The platform has expanded rapidly over the years, moving beyond online classes to establish offline learning centres across major cities.
With a mission to make quality learning accessible to every student, Unacademy combines academic expertise with technology-driven tools to ensure effective learning outcomes. Its continued growth and expansion make it an excellent workplace for individuals looking to build meaningful careers in the EdTech sector.
