The UST Recruitment 2025 drive has opened a promising opportunity for candidates looking to begin their career in business process management, customer support, and data operations. UST, a global leader in digital transformation, is now hiring for the role of Associate I – BPM at its Trivandrum location. This position is well-suited for freshers and early-career professionals who want to work with a renowned technology company and gain valuable industry experience.
UST Recruitment 2025
| Category | Details |
|---|---|
| Company Name | UST |
| Job Role | Associate I – BPM |
| Qualification | Any Graduate |
| Experience | 0–2 Years |
| Location | Trivandrum |
| Skills | Communication, Data Entry, BPO, Tally Accounting, Bank Reconciliation |
| Salary | Expected ₹2.8 LPA – ₹4.2 LPA |
Job Overview
The role of Associate I – BPM is designed for candidates with 0 to 2 years of experience. Depending on the business requirement, candidates may work as Voice Associates or Data Associates. Both roles involve working under continuous guidance to meet process standards, ensure quality outputs, and deliver customer satisfaction aligned with service-level agreements (SLAs).
A Voice Associate focuses on handling customer support calls efficiently and updating workflows accordingly. A Data Associate processes transactions, verifies data, and ensures accuracy in alignment with client requirements.
This position serves as a strong foundation for freshers who want to build careers in business process management, BPO operations, customer support, or back-office roles.
Key Responsibilities
The Associate I – BPM role includes a variety of responsibilities across voice and data processes. Under continuous guidance, candidates are expected to perform the following tasks:
Meeting Service-Level Agreements (SLAs)
The primary outcome of the role is to maintain 100% adherence to SLAs related to quality, productivity, and schedule. Whether handling customer calls or processing data, maintaining operational accuracy is critical.
Data Processing Tasks
- Entering and verifying data according to process guidelines
- Following standardized operating procedures (SOPs) for tasks
- Maintaining accuracy and ensuring error-free output
- Adhering to deadlines and turnaround times
Voice Process Tasks
- Handling inbound or outbound customer support calls
- Logging updates and completing after-call work
- Ensuring timely and professional customer communication
- Escalating complex issues to senior team members when required
Issue Resolution
The associate is expected to identify, analyze, and resolve incidents or tickets based on instructions provided. When needed, they must escalate unresolved issues to supervisors or support teams.
Training and Continuous Learning
UST encourages associates to participate in need-based domain, project, or technical training sessions. This helps improve performance, process knowledge, and overall effectiveness.
Reporting and Monitoring
- Providing regular task status updates
- Following project reporting standards
- Monitoring progress of support requests
- Keeping stakeholders informed about updates
Knowledge Management
Associates are required to use and contribute to project knowledge bases, documents, SharePoint libraries, and client platforms.
Skills Required
To succeed in the Associate I – BPM role, candidates should possess the following key skills:
Customer Focus
The role requires a strong commitment to delivering prompt and efficient service to customers, ensuring satisfaction and problem resolution.
Communication Skills
- Clear spoken English with neutral or process-required accent (Voice)
- Strong written communication for documentation and data tasks (Data)
Attention to Detail
Following SOPs diligently and avoiding avoidable mistakes is essential, especially in data processing tasks.
Teamwork
Candidates must be able to collaborate and maintain a positive working relationship with team members.
Technical Knowledge
- Familiarity with Windows operating systems
- Basic proficiency in MS Word and MS Excel
- Accounting-related skills such as Tally and bank reconciliation are an added advantage
Learning Attitude
A willingness to learn new skills, process knowledge, and domain-specific tools is crucial for career growth.
Why Join UST?
Joining UST as an Associate I – BPM provides several benefits for freshers and early-career professionals:
- Opportunity to work with a global technology leader
- Exposure to international clients and digital transformation projects
- Structured training and development programs
- Supportive and inclusive work environment
- Strong foundation for careers in BPM, BPO, analytics, and customer experience
UST is known for its employee-centric culture, innovation-driven mindset, and long-term career opportunities, making it a preferred workplace for fresh graduates across India.
Salary Details
The official salary for the Associate I – BPM role has not been disclosed by UST. However, similar entry-level BPM roles in large IT companies generally offer competitive packages aligned with industry standards. Candidates can expect salary benefits that match market expectations for freshers hiring in BPM and voice/data operations.
Hiring Location
The position is based in Trivandrum, one of UST’s major delivery centers in India. The location offers a modern campus environment, access to advanced technology infrastructure, and opportunities to collaborate with global teams.
How to Apply
Candidates interested in the UST off campus drive for the Associate I – BPM role can visit the official UST careers portal and apply directly. Ensure that your resume highlights communication skills, customer service experience, data accuracy, and any relevant technical skills such as Tally or MS Excel.
UST Apply Link : Click here
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About UST
UST is a globally recognized digital transformation company that has been partnering with some of the world’s leading enterprises for more than two decades. With over 30,000 employees across 30 countries, UST focuses on innovation, technology-driven solutions, and customer-centric services. The organization is known for creating digital ecosystems that help businesses scale efficiently and adapt to evolving market needs.
Powered by its people-first culture, UST delivers impactful solutions in cloud, cybersecurity, data analytics, engineering, and enterprise modernization. For freshers seeking exposure to a global environment, UST offers structured training, professional growth paths, and opportunities to work on high-impact projects.
