If you are looking for a promising career opportunity with a global business process and technology company, the latest Sutherland Recruitment 2026 drive could be the perfect choice. Sutherland is currently hiring for the position of Associate/Sr. Associate in Navi Mumbai, Maharashtra. This opportunity is open to both freshers and candidates with up to two years of experience, making it an excellent option for those beginning their professional journey.
The role offers exposure to customer support operations, communication management, and problem-solving in a fast-paced corporate environment. Candidates who possess strong communication skills and a customer-focused mindset can benefit greatly from this opportunity. For job seekers searching for off campus drive 2026, freshers hiring, customer support jobs, and MNC jobs in India, this recruitment drive is worth exploring.
Job Overview
Sutherland is seeking enthusiastic and customer-oriented professionals for the role of Associate/Sr. Associate. The selected candidates will serve as the primary point of contact for business customers through email and chat support channels.
This role requires individuals who can provide professional assistance, resolve customer concerns efficiently, and maintain high service standards while working in a dynamic environment.
Sutherland Recruitment 2026
| Particulars | Details |
|---|---|
| Company Name | Sutherland |
| Job Role | Associate / Sr. Associate |
| Job Type | Full-Time |
| Location | Navi Mumbai, Maharashtra |
| Work Mode | Work From Office |
| Qualification | High School Diploma or Equivalent and Above |
| Experience | 0–2 Years |
| Eligible Candidates | Freshers and Experienced Candidates |
| Shift | Rotational Shifts (Day & Night) |
| Salary | Best in Industry |
Key Responsibilities
Candidates selected for this role will handle a variety of customer support and communication-related responsibilities.
Customer Support Management
Serve as the primary point of contact for business customers through email and chat channels while ensuring timely responses.
Issue Resolution
Take ownership of customer concerns and provide effective solutions while maintaining professionalism and service quality.
SLA Compliance
Ensure all customer interactions meet established service-level agreements and organizational standards.
Documentation and Record Keeping
Maintain accurate customer records, update system information, and document interactions with precision.
Performance Management
Meet key performance indicators such as quality scores, productivity targets, attendance requirements, and first-contact resolution rates.
Process Improvement
Identify recurring customer concerns and recommend process enhancements to improve service efficiency and customer satisfaction.
Brand Representation
Handle customer interactions with empathy and professionalism while representing the company and client brands positively.
Skills Required
To excel in this role, candidates should possess a combination of communication, technical, and interpersonal skills.
Communication Skills
- Strong verbal communication in English
- Excellent written communication abilities
- Professional email writing skills
- Active listening capabilities
Customer Service Skills
- Customer-focused approach
- Ability to empathize with customers
- Problem-solving mindset
- Conflict resolution abilities
Technical Skills
- Basic knowledge of Windows operating systems
- Familiarity with email platforms and communication tools
- Understanding of chat and customer support systems
Professional Skills
- Time management
- Adaptability
- Ability to work independently
- Attention to detail
- Team collaboration
Fresh graduates who demonstrate strong communication and customer service abilities are encouraged to apply.
Salary Details
Sutherland has not officially disclosed the salary package for this position. However, compensation is expected to be competitive and aligned with industry standards for entry-level customer support and associate roles.
The final salary package may depend on factors such as:
- Educational qualifications
- Communication skills
- Previous experience
- Interview performance
- Business requirements
In addition to salary, employees may receive access to training programs, career development opportunities, and recognition initiatives.
Hiring Location
Work Location
- Navi Mumbai, Maharashtra
Work Setup
- Work From Office
- Rotational Shifts
- Day and Night Shift Availability
Candidates should be comfortable working flexible schedules based on business requirements.
How to Apply
Interested candidates can apply through the official Sutherland Careers Portal by following these steps:
Apply Link : Click Here
- Visit the Sutherland Careers website.
- Search for Job ID REF32788B or the role Associate/Sr. Associate.
- Carefully review the eligibility criteria and job description.
- Update your resume with relevant skills and qualifications.
- Complete the online application form.
- Submit your application and wait for further communication from the recruitment team.
Applicants are advised to apply at the earliest opportunity to increase their chances of consideration.
Final Summary
The Sutherland Recruitment 2026 drive for the Associate/Sr. Associate position offers an excellent opportunity for freshers and professionals with up to two years of experience. The role provides valuable exposure to customer support operations, business communication, and professional development within a leading global organization.
With competitive compensation, career growth opportunities, skill development programs, and the chance to work with international clients, this position is ideal for candidates seeking to establish a strong foundation in the corporate world.
For those searching for off campus drive 2026, freshers hiring, customer support jobs in Mumbai, MNC jobs for graduates, and Sutherland careers, this opening is definitely worth considering. Interested candidates should apply through the official Sutherland careers portal and take the next step toward a rewarding professional career.
