Are you searching for a customer support role in a leading multinational company? The latest Capgemini Recruitment 2026 drive brings an exciting opportunity for candidates interested in building a career in customer service and business operations. Capgemini is hiring for the position of Non-Voice Customer Support Executive (Webform CSR) in Kolkata, India.
This role is ideal for graduates who possess excellent written communication skills, attention to detail, and a passion for delivering outstanding customer experiences. As a Non-Voice Customer Support Executive, you will handle customer queries through webforms, emails, and other written communication channels while ensuring timely and effective issue resolution.
For candidates looking for off campus drive 2026, freshers hiring, customer support jobs, and Capgemini careers, this recruitment opportunity offers a strong platform to start or grow a professional career with a globally recognized organization.
Job Overview
Capgemini is currently hiring for the role of Non-Voice Customer Support Executive – Webform CSR. The selected candidates will be responsible for handling customer service requests and resolving customer concerns through written communication channels such as webforms and emails.
This position requires strong written communication skills, problem-solving abilities, and a customer-focused approach. Professionals in this role will play a crucial part in ensuring customer satisfaction through accurate and timely support.
Capgemini Recruitment 2026
| Particulars | Details |
|---|---|
| Company Name | Capgemini |
| Job Role | Non-Voice Customer Support Executive |
| Job Type | Permanent |
| Location | Kolkata, India |
| Qualification | Graduate in Any Discipline |
| Experience Level | Experienced Professionals |
| Work Mode | Office-Based / As Per Business Requirements |
| Salary | Best in Industry |
| Recruitment Year | 2026 |
Key Responsibilities
The Non-Voice Customer Support Executive will be responsible for handling customer interactions through written channels while maintaining service quality standards.
Customer Query Management
Handle customer inquiries, complaints, and service requests received through webforms, emails, and other non-voice support platforms.
Professional Written Communication
Review customer concerns carefully and provide accurate, professional, and easy-to-understand written responses.
Timely Ticket Resolution
Ensure customer tickets and webform requests are acknowledged and resolved within the defined turnaround time.
Internal Coordination
Collaborate with internal teams to investigate issues and ensure effective resolution of customer concerns.
Documentation and Record Maintenance
Maintain accurate records of customer interactions, issue resolutions, escalations, and service updates within organizational systems.
Trend Analysis
Identify recurring customer concerns and share findings with supervisors or team leads to improve overall service quality.
Process Compliance
Follow established quality standards, company policies, and compliance guidelines while handling customer requests.
Escalation Management
Escalate unresolved or complex issues to the appropriate teams according to defined business processes.
Customer Satisfaction
Contribute to a positive customer experience by delivering efficient, accurate, and timely support.
Skills Required
To perform successfully in this role, candidates should possess a combination of communication, analytical, and organizational skills.
Communication Skills
- Strong written English communication
- Excellent grammar and language proficiency
- Professional email writing skills
- Clear and concise response drafting
Customer Service Skills
- Customer-focused mindset
- Ability to understand customer concerns
- Empathetic communication
- Service-oriented attitude
Technical Skills
- Good typing speed and accuracy
- Familiarity with customer support systems
- Ability to manage webform and email-based workflows
- Basic computer proficiency
Professional Skills
- Attention to detail
- Problem-solving ability
- Time management
- Multitasking capabilities
- Process adherence
- Team collaboration
Candidates who can work independently while maintaining high-quality service standards will be highly valued.
Salary Details
Capgemini has not officially disclosed the salary package for this position. However, compensation is expected to be competitive and aligned with industry standards for customer support and business operations roles.
The final salary package may depend on:
- Educational qualifications
- Relevant skills
- Communication proficiency
- Previous work experience
- Interview performance
In addition to salary, employees may receive access to training programs, wellness benefits, insurance coverage, and professional development opportunities.
Hiring Location
Work Location
- Kolkata, India
This position is based in Kolkata and offers an excellent opportunity for candidates seeking employment with a globally recognized multinational company.
Job seekers looking for customer support jobs in Kolkata, graduate jobs in India, and Capgemini recruitment 2026 should consider applying for this role.
How to Apply
Interested candidates can apply through the official Capgemini Careers Portal by following these steps:
Apply Link : Click Here
- Visit the Capgemini Careers website.
- Search for Ref Code 481900 or the role Non-Voice Customer Support Executive.
- Review the eligibility requirements and job description.
- Update your resume with relevant qualifications and skills.
- Complete the online application form.
- Submit your application and wait for communication from the recruitment team.
Candidates are encouraged to apply as soon as possible to maximize their chances of selection.
Final Summary
The Capgemini Recruitment 2026 drive for the role of Non-Voice Customer Support Executive (Webform CSR) presents an excellent opportunity for graduates who possess strong written communication skills and a passion for customer service.
With access to world-class learning platforms, career growth opportunities, wellness programs, and an inclusive work culture, Capgemini continues to be a preferred employer for professionals across India. The role provides valuable experience in customer interaction, issue resolution, process management, and business operations.
For candidates searching for off campus drive 2026, freshers hiring, customer support executive jobs, graduate recruitment, and Capgemini careers, this opening offers a strong pathway toward a successful professional future. Interested applicants should apply through the official Capgemini Careers Portal and take the next step in their career journey.
