Are you looking for a rewarding opportunity in the customer support and technical services industry? The latest eClerx Recruitment 2026 drive offers an excellent opportunity for candidates interested in building a career in technical support and customer service. eClerx is hiring for the position of Analyst – Outbound Voice in Chandigarh, India.
This role is ideal for graduates and aspiring professionals who possess strong communication skills, problem-solving abilities, and an interest in helping customers resolve technical issues. As an Analyst in the Outbound Voice Team, you will interact directly with customers, troubleshoot technical problems, and ensure customer satisfaction through effective support solutions.
For candidates searching for off campus drive 2026, freshers hiring, technical support jobs, and customer service careers, this recruitment drive offers a valuable opportunity to join a globally recognized organization.
Job Overview
eClerx is currently hiring for the role of Analyst – Outbound Voice. The selected candidates will be responsible for contacting customers who have reported technical issues and assisting them in troubleshooting and resolving those concerns.
This role requires excellent communication skills, technical aptitude, patience, and a customer-centric approach. Employees will work closely with customers to identify problems, provide solutions, and ensure complete issue resolution.
eClerx Recruitment 2026
| Particulars | Details |
|---|---|
| Company Name | eClerx |
| Job Role | Analyst – Outbound Voice |
| Job Type | Full-Time |
| Location | Chandigarh, India |
| Qualification | Bachelor’s Degree Preferred |
| Experience | Freshers & Experienced Candidates Can Apply |
| Salary | Best in Industry |
Key Responsibilities
Candidates selected for the Analyst role will be responsible for delivering high-quality technical support and customer assistance.
Outbound Customer Support
Make outbound calls to customers who have reported technical issues and provide support to resolve their concerns.
Technical Troubleshooting
Analyze customer-reported problems, identify root causes, and recommend appropriate solutions.
Customer Guidance
Provide clear and easy-to-follow instructions to customers during troubleshooting processes.
Issue Resolution
Utilize available tools and resources to efficiently diagnose and resolve technical issues.
Documentation
Maintain accurate records of customer interactions, troubleshooting activities, and issue resolutions within company systems.
Escalation Management
Escalate unresolved or complex technical issues to specialized internal or external teams when necessary.
Customer Follow-Up
Follow up with customers to ensure their issues have been fully resolved and that they are satisfied with the provided solution.
Process Compliance
Adhere to company policies, quality standards, and operational procedures while handling customer interactions.
Skills Required
To perform successfully in this role, candidates should possess a blend of technical, communication, and interpersonal skills.
Communication Skills
- Excellent verbal communication
- Strong written communication abilities
- Active listening skills
- Professional customer interaction
Technical Skills
- Basic technical troubleshooting knowledge
- Ability to quickly learn new technologies
- Understanding of customer support processes
- Familiarity with CRM systems is an advantage
Problem-Solving Skills
- Analytical thinking
- Attention to detail
- Root cause identification
- Solution-oriented mindset
Interpersonal Skills
- Patience and empathy
- Ability to handle challenging customer situations
- Team collaboration
- Adaptability and flexibility
Candidates who enjoy helping customers and solving technical challenges will find this role highly rewarding.
Salary Details
eClerx has not officially disclosed the salary package for this position. However, candidates can expect a competitive compensation package based on industry standards.
The final salary may depend on:
- Educational qualifications
- Technical knowledge
- Communication skills
- Previous experience
- Interview performance
In addition to salary, employees may benefit from learning opportunities, career development programs, and exposure to global business operations.
Hiring Location
Work Location
- Chandigarh, India
Office Address
Agilyst Consulting Pvt. Ltd.
2nd Floor, Towers A & B, DLF Technology Park, Chandigarh – 160101
Candidates residing in Chandigarh, Mohali, Panchkula, and nearby regions may find this opportunity particularly attractive.
How to Apply
Interested candidates can apply through the official eClerx Careers Portal by following these steps:
Apply Link : Click Here
- Visit the eClerx Careers website.
- Search for Job ID 83514 or the role Analyst – Outbound Voice.
- Carefully review the eligibility criteria and job description.
- Update your resume with relevant skills and qualifications.
- Complete the online application process.
- Submit your application before the deadline.
Important Date
- Application Deadline: 31 August 2026
Candidates are encouraged to apply early to maximize their chances of being considered for the role.
Final Summary
The eClerx Recruitment 2026 drive for the Analyst – Outbound Voice position is an excellent opportunity for candidates looking to build a career in technical support and customer service. The role offers hands-on experience in troubleshooting customer issues, developing communication skills, and working in a professional business environment.
With opportunities for learning, career growth, and exposure to global clients, eClerx provides a strong foundation for aspiring professionals. Whether you are a recent graduate or an experienced candidate seeking a new challenge, this position can help accelerate your career journey.
For job seekers searching for off campus drive 2026, freshers hiring, technical support jobs in Chandigarh, customer service jobs, and eClerx recruitment 2026, this opportunity is worth exploring. Interested candidates should apply through the official eClerx Careers Portal before the application deadline and take the next step toward a successful professional future.
