Sutherland is hiring freshers and experienced candidates for the role of Customer Support Associate in Mumbai. This is an excellent opportunity for candidates who are looking to start their career in customer support and work with a global digital transformation company. Freshers with good communication skills are encouraged to apply.
The selected candidates will provide support to Business-to-Business (B2B) customers through voice, email, and chat channels. If you have strong communication skills, enjoy solving customer queries, and want to build your career in the customer service industry, this opportunity is a great choice.
Sutherland Off Campus 2026 Hiring Fresher For Customer Support Associate
| Details | Information |
|---|---|
| Company | Sutherland |
| Job Role | Customer Support Associate |
| Qualification | High School Diploma or Equivalent and Above (Graduates Preferred) |
| Eligible Batch | Any Batch |
| Experience | Freshers / 0–2 Years |
| Expected Salary | ₹3 – ₹5 LPA (Expected) |
| Job Type | Full-Time |
| Location | Mumbai, Maharashtra |
Job Description
Sutherland is looking for enthusiastic and customer-focused candidates to join its Customer Support team. As a Customer Support Associate, you will serve as the primary point of contact for business customers through calls, emails, and chat. You will resolve customer queries, maintain accurate records, and ensure a high level of customer satisfaction while meeting service quality standards.
This role offers an excellent opportunity for freshers to gain valuable experience in customer support, communication, and business process management while working in a fast-paced and collaborative environment.
Qualifications & Skills
- High School Diploma or equivalent qualification or above.
- Freshers and candidates with 0–2 years of experience can apply.
- Good verbal and written communication skills in English.
- Strong customer service and problem-solving skills.
- Good email writing and communication etiquette.
- Basic knowledge of Windows operating systems.
- Ability to manage multiple tasks efficiently.
- Good time management and organizational skills.
- Ability to work independently as well as in a team environment.
- Positive attitude with strong interpersonal skills.
Roles and Responsibilities
- Act as the primary point of contact for Business-to-Business customers through voice, email, and chat.
- Provide timely, accurate, and professional customer support.
- Resolve customer queries while meeting service-level agreements (SLAs).
- Handle customer concerns with empathy and professionalism.
- Maintain accurate customer records and interaction logs.
- Meet quality, productivity, attendance, and performance targets.
- Identify recurring customer issues and recommend process improvements.
- Ensure excellent customer experience during every interaction.
- Follow company policies and customer service standards.
How To Apply For Sutherland Careers
- Click on the Apply Here button provided below.
- You will be redirected to the official Sutherland Careers website.
- Click on Apply Now.
- Register for a new account or log in with your existing account.
- Complete the online application form with accurate information.
- Upload your updated resume and any required documents.
- Review all entered details carefully.
- Submit your application successfully.
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About Sutherland
Sutherland is a leading global business process transformation company that combines artificial intelligence, automation, cloud engineering, and advanced analytics to deliver innovative digital solutions. The company partners with some of the world’s most recognized brands, helping them improve customer experiences and business operations. With operations across multiple countries, Sutherland offers excellent career opportunities, continuous learning, and professional growth for fresh graduates and experienced professionals.
