HP (Hewlett-Packard) is inviting applications for the position of Customer Solution Center Representative. The role is open to graduates from any discipline who are looking to start their career in technical support, customer solutions, and IT services. This full-time opportunity is based in Bengaluru, Karnataka, India.
Job Overview
- Company: HP (Hewlett-Packard)
- Job Role: Customer Solution Center Representative
- Job Type: Full-Time
- Location: Bengaluru, Karnataka, India
- Experience: 0 to 2 Years
- Qualification: Any Graduate (B.E, B.Tech, B.Sc, BCA, or equivalent)
- Shift: No Shift Premium (India)
- Posted On: 5 Days Ago
- Job ID: 3154309
Job Description
The Customer Solution Center Representative will be responsible for resolving basic hardware and software technical issues, supporting both internal and external users through phone and electronic communication channels. This role requires individuals with excellent analytical and communication skills who can provide timely solutions, guidance, and customer satisfaction.
Key Responsibilities
- Resolve simple hardware and software issues effectively for customers and business partners.
- Provide support through telephone and electronic channels for technical problem resolution.
- Document and summarize each case and update the Knowledge Management System (KMS).
- Proactively guide customers to avoid recurring issues.
- Represent HP in customer visits, conferences, and vendor meetings when required.
- Perform root cause analysis to identify and resolve recurring problems.
- Collaborate with cross-functional teams to meet Service Level Agreements (SLAs).
- Contribute to data research, reporting, and analytics projects.
- Share insights and progress updates with internal stakeholders regularly.
Required Education and Experience
- A four-year degree in any discipline or equivalent professional experience.
- 0–2 years of experience in remote or technical support roles is preferred.
- Basic understanding of IT systems, troubleshooting, and customer handling.
Desired Technical Skills
- Knowledge of Operating Systems such as Linux, Unix, and Windows.
- Hands-on experience or familiarity with AWS, SQL, Python, Java, and Automation concepts.
- Understanding of Customer Relationship Management (CRM) tools.
- Strong skills in Debugging, Root Cause Analysis, and Technical Support.
- Familiarity with Networking (TCP/IP) and Workflow Management systems.
- Exposure to SaaS (Software as a Service) platforms is a plus.
Core Soft Skills
- Excellent communication and problem-solving skills.
- Strong customer-centric mindset.
- Quick learning and adaptability to new technologies.
- Focus on results, collaboration, and teamwork.
- Digital fluency and strong analytical ability.
Salary (Expected)
- Estimated Salary Range: ₹4 LPA – ₹6 LPA (based on experience and skills)
Why Join HP?
- Work with a globally recognized technology brand.
- Opportunity to learn and grow in customer support and IT services.
- Gain hands-on experience with advanced technologies and business systems.
- Be part of a collaborative and inclusive workplace that values diversity and innovation.
How to Apply for HP Off Campus Drive 2025
Step-by-Step Process:
- Visit the official HP Careers Portal or use the direct link below.
- Review the complete job description and eligibility details.
- Click on the “Apply” button.
- Create an HP account or sign in with your existing credentials.
- Fill out the online application form carefully.
- Upload your updated resume and any supporting documents.
- Submit your application and wait for HR communication.
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About HP
HP Inc. is one of the world’s leading technology companies, known for its innovative solutions in computing, printing, and digital services. The company aims to create technology that improves lives everywhere — from homes and offices to large enterprises around the world. Joining HP means being part of a culture that values innovation, collaboration, and continuous learning.
