Looking to start your career with a leading global business process and digital transformation company? The latest Sutherland Recruitment 2026 brings an excellent opportunity for freshers and graduates. Sutherland is hiring Associates for its Chennai, Tamil Nadu office.
This opportunity is ideal for candidates with strong communication, customer service, and problem-solving skills. As an Associate, you will interact with customers and vendors, resolve queries, manage support requests, and collaborate with multiple internal teams to deliver exceptional service.
If you are searching for Sutherland Recruitment 2026, Sutherland Off Campus Drive 2026, Associate Jobs for Freshers, Customer Support Jobs in Chennai, or BPO Jobs for Graduates, this is an excellent opportunity to launch your career with a globally recognized company.
Sutherland Recruitment 2026
| Particulars | Details |
|---|---|
| Company Name | Sutherland |
| Job Role | Associate |
| Department | Customer Service & Operations |
| Qualification | HSC / Any Graduation / 10+5 / 12+3 Diploma with Mandarin Language Certificate |
| Experience | Freshers Eligible |
| Job Location | Chennai, Tamil Nadu |
| Employment Type | Full-Time |
| Work Mode | Work From Office |
| Shift | Rotational (Day & Night) |
| Working Days | 5 Days Working, 2 Rotational Week Offs |
| Expected Salary | ₹3.5 LPA – ₹5.5 LPA (Expected) |
Job Overview
Sutherland is looking for enthusiastic and customer-focused candidates to join its team as an Associate. In this role, you will provide excellent customer and vendor support by resolving queries through effective communication while ensuring a positive customer experience.
You will work closely with multiple internal departments, analyze customer concerns, maintain service quality, and contribute to continuous process improvements. This position offers excellent exposure to customer operations, business processes, and global support environments.
Whether you are a fresher or an experienced professional, this role provides an excellent platform to develop communication, analytical, and problem-solving skills while working with one of the world’s leading digital transformation companies.
Key Responsibilities
As an Associate, your responsibilities will include:
Customer Support
- Resolve customer queries professionally through written and verbal communication.
- Deliver prompt, accurate, and customer-focused support.
- Handle sensitive customer situations with professionalism.
- Ensure excellent customer satisfaction throughout the interaction.
Vendor Support
- Provide timely assistance to vendors.
- Handle vendor concerns efficiently.
- Escalate complex issues to the appropriate teams.
- Build strong platform and business knowledge to support vendors.
Process Management
- Maintain quality, productivity, attendance, and first-contact resolution metrics.
- Follow company policies and departmental procedures.
- Work independently while effectively utilizing available resources.
- Contribute to continuous process improvements.
Team Collaboration
- Coordinate with Customer Service, Merchant Investigation, and Payments teams.
- Support teammates in resolving difficult customer contacts.
- Participate in knowledge sharing and collaborative problem-solving.
- Help maintain a positive and productive work environment.
Skills Required
Sutherland is looking for candidates with strong communication and customer service skills.
Technical Skills
Candidates should possess knowledge of:
- Customer Support
- Vendor Management
- Email Communication
- Business Process Operations
- Data Interpretation
- Problem Solving
- MS Office Basics
Soft Skills
Ideal candidates should have:
- Excellent verbal and written communication
- Strong customer service orientation
- Logical reasoning ability
- Analytical thinking
- Time management
- Professional attitude
- Adaptability
- Teamwork
- Attention to detail
- Positive mindset
Why Join Sutherland?
Sutherland is a global leader in AI, automation, cloud engineering, analytics, and business process transformation. The company partners with some of the world’s most recognized brands to deliver innovative customer experiences and digital solutions.
Benefits of joining Sutherland include:
- Work with a globally recognized multinational company.
- Gain hands-on experience in customer service and operations.
- Exposure to AI-powered business processes.
- Excellent learning and career development opportunities.
- Fast-paced international work environment.
- Performance recognition and career growth.
- Professional training and continuous skill development.
- Supportive and collaborative workplace culture.
Salary Details
Sutherland has not officially disclosed the salary for this position.
Expected Salary
₹3.5 LPA – ₹5.5 LPA (Expected)
The final salary package may vary based on qualifications, skills, interview performance, and company policies.
Hiring Location
Selected candidates will work from:
- Chennai, Tamil Nadu
Work Mode: Work From Office
Shift: Rotational Day & Night Shifts
Eligibility Criteria
Candidates applying for Sutherland Recruitment 2026 should meet the following requirements.
Educational Qualification
- HSC
- Any Graduation
- 10+5 Diploma
- 12+3 Diploma
- Mandarin Language Certificate (as specified in the job description)
Experience
- Freshers can apply.
- Experienced candidates are also eligible.
Required Skills
- Excellent English communication skills.
- Strong customer service mindset.
- Good analytical and reasoning ability.
- Ability to work in rotational shifts.
- Team collaboration skills.
- Willingness to learn and grow.
Selection Process
The Sutherland hiring process may include:
- Online Application
- Resume Screening
- Assessment Test (if applicable)
- Communication Round
- Technical/Operations Interview
- HR Interview
- Final Offer
Candidates should prepare customer service scenarios, communication skills, logical reasoning, and basic business operations concepts before attending the interview.
How to Apply
Interested candidates can apply through the official Sutherland Careers Portal.
Apply Link : Click Here
Steps to Apply
- Visit the Sutherland Careers website.
- Search for Associate (Job ID: REF32814O).
- Read the complete job description carefully.
- Click on Apply Now.
- Fill in the online application form.
- Upload your updated resume.
- Submit your application.
Candidates are encouraged to apply as early as possible since hiring may close once the required number of positions is filled.
Final Summary
The Sutherland Recruitment 2026 for the Associate role is an excellent opportunity for freshers and graduates looking to build a career in customer service, business operations, and digital transformation. Candidates will gain valuable experience working with global clients, enhancing communication skills, and solving real-world business challenges in a dynamic environment.
If you are searching for Sutherland Recruitment 2026, Sutherland Off Campus Drive 2026, Associate Jobs for Freshers, Customer Support Jobs in Chennai, BPO Jobs for Graduates, or Operations Jobs in Chennai, don’t miss this opportunity. Update your resume, prepare for the interview process, and apply through the official Sutherland Careers Portal to begin your professional journey with one of the world’s leading digital transformation companies.
