Sutherland has announced a recruitment drive for the position of Associate – Account Management. This is a great opportunity for graduates looking to start a career in customer experience and account management. The role is based in Bhopal and involves resolving customer inquiries via email, chat, or social media while meeting satisfaction and productivity targets.
Job Overview
| Particular | Details |
|---|---|
| Company | Sutherland |
| Position | Associate – Account Management |
| Qualification | Any Full-Time HSC/UG/PG Graduate (2025 Passout) |
| Experience | Freshers |
| Job Type | Full-Time |
| Work Model | Work from Office |
| Job Location | Bhopal, India |
| Shift Timing | 8 hours/day, 5 or 6 days/week (rotational shifts including nights) |
| Apply Mode | Online |
About the Role
As an Associate – Account Management, you will be responsible for delivering outstanding customer experience by resolving requests and inquiries made via email, chat, or social media. You will work toward achieving contact center statistics and SLAs while adhering to data security and non-disclosure policies.
Key Responsibilities
- Resolve customer requests and inquiries via email, chat, or social media.
- Achieve contact center statistics and contractual SLAs.
- Adhere to non-disclosure agreements and data security policies.
- Complete upskilling and e-courses mandated by each program.
- Attend coaching sessions and implement feedback.
- Maintain 100% schedule adherence and minimize absenteeism.
Eligibility Criteria
Any full-time HSC, UG, or PG graduate (Arts, Science, Commerce, Engineering, Pharma, MBA, or MCA) from the 2025 passout batch can apply. Candidates must reside within a 25 km radius of the Bhopal office and be flexible to work rotational shifts, including night shifts.
Required Skills
- Excellent verbal and written English language skills.
- Good analytical and typing skills.
- Flexibility to work shifts including nights.
- Strong customer service orientation.
Salary & Benefits
Sutherland offers a competitive salary along with cab facilities for employees residing within 25 km of the office, structured training, and exposure to a global digital transformation company serving major clients across industries.
Career Growth Opportunities
Associates can grow into roles such as Senior Associate, Team Lead, Quality Analyst, or Operations Manager based on performance, with Sutherland’s global scale offering exposure to multiple client programs and career tracks.
Why Join Sutherland?
Sutherland is a digital transformation company that has been delivering exceptional customer and employee experiences for over 37 years. Combining robotic automation, conversational AI, and cloud-based platforms, Sutherland offers employees a collaborative culture built on trust, described internally as “One Sutherland.”
Selection Process
The recruitment process may include:
- Online Application
- Resume Screening
- HR & Communication Screening
- Final Offer
The process may vary depending on business requirements.
How to Apply
Interested candidates should visit the official Sutherland careers page on SmartRecruiters, review the complete job description, and submit their online application. Sutherland never requests payment or favors in exchange for job opportunities.
Apply Link
About the Company
Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. As an early pioneer in robotic automation, Sutherland combines human insight, design-thinking, and AI-ML enhanced products to help clients build instantaneous, relevant, and frictionless customer experiences.
