Sutherland has announced a new Associate/Sr. Associate Recruitment 202 opportunity for freshers and experienced candidates. The company is hiring candidates for an International Voice Process role at its Airoli, Navi Mumbai location.

This is a full-time opportunity suitable for candidates with good English communication skills who are interested in building a career in customer service, international voice processes, and business process operations.

The position involves handling customer interactions across multiple domains, including Telecom, Technology, Logistics, and Mortgage. Candidates will assist customers with queries, technical issues, billing, orders, deliveries, refunds, and loan-related processes.

If you are searching for Sutherland Recruitment 2026, Sutherland Jobs for Freshers, Sutherland Voice Process Jobs, International Voice Process Jobs, Customer Service Jobs in Navi Mumbai, or Sutherland Careers 2026, this opportunity is worth considering.

Sutherland Recruitment 2026

Job Role

As an Associate/Sr. Associate in the International Voice Process, candidates will be responsible for handling customer interactions and providing effective solutions to customer queries.

The role involves communicating with customers across different business domains such as telecom, technology, logistics, and mortgage. Candidates may assist customers with technical issues, billing concerns, orders, deliveries, refunds, and loan-related processes.

The position also involves meeting customer service, quality, productivity, sales, retention, and SLA targets.

Key Responsibilities

Selected candidates will be responsible for:

• Handling inbound and outbound customer interactions.
• Supporting customers across Telecom, Technology, Logistics, and Mortgage domains.
• Resolving customer queries related to services and technical issues.
• Assisting customers with billing-related concerns.
• Handling queries related to orders and deliveries.
• Supporting refund-related requests.
• Assisting customers with loan-related processes.
• Providing troubleshooting support and resolving issues within the required timelines.
• Supporting sales, cross-selling, and upselling activities.
• Contributing to customer retention initiatives.
• Coordinating with internal teams for escalations.
• Maintaining accurate customer information in CRM systems.
• Delivering quality customer service.
• Meeting quality, productivity, sales, retention, and SLA targets.

Eligibility Criteria

Candidates applying for the Sutherland Associate/Sr. Associate Recruitment 2026 should meet the following requirements:

• Freshers can apply.
• Candidates with 1–6 years of experience can apply.
• High school diploma or equivalent qualification and above.
• Good verbal and written communication skills in English.
• Strong customer service mindset.
• Ability to communicate effectively through email.
• Ability to empathize with customers.
• Good time-management skills.
• Ability to work independently.
• Willingness to work rotational night shifts.
• Basic user-level knowledge of Windows operating systems.

Required Skills

Candidates should have the following skills:

English Communication

Strong verbal and written English communication skills are required to effectively interact with international customers.

Customer Service

Candidates should have a customer-focused mindset and the ability to understand and resolve customer concerns.

Problem Solving

The role requires candidates to understand customer issues and provide appropriate solutions or troubleshooting support.

Email Communication

Familiarity with professional email communication and email etiquette is required.

Multi-Channel Communication

Candidates should be comfortable working with multiple communication channels, including voice, email, and chat.

Time Management

The ability to manage multiple customer interactions and complete tasks within defined timelines is important.

Adaptability

Candidates should be able to adapt to different customer situations, processes, and business requirements.

Job Location

The position is based at:

Airoli, Navi Mumbai, Maharashtra, India

Selected candidates will work from the Sutherland office in Airoli, Navi Mumbai.

Salary Details

According to the job posting, the salary offered for this position is:

₹18,000 – ₹40,000 in-hand per month

The actual salary may depend on the candidate’s experience and profile.

Both freshers and experienced candidates can apply, with compensation depending on years of experience.

Why Join Sutherland?

Sutherland provides candidates with an opportunity to work in a global business environment while developing valuable customer service and professional skills.

Some of the opportunities mentioned in the job posting include:

• Work in a fast-paced global environment.
• Develop communication and problem-solving skills.
• Gain experience in international customer service.
• Improve professional and workplace communication.
• Learn about different business domains.
• Access learning and development opportunities.
• Opportunity for career growth within a global organization.
• Recognition and rewards for performance.
• Develop adaptability and customer-handling skills.

Selection Process

The exact selection process may vary depending on Sutherland’s hiring requirements. Candidates may generally go through stages such as:

• Online Application
• Resume Screening
• Communication Assessment
• Voice/Process Assessment
• HR Interview
• Final Selection
• Offer Letter

Candidates should follow the instructions provided during the recruitment process.

Work Shift

The selected candidates will be required to work in:

Rotational Night Shifts

Candidates should be comfortable working night shifts and adapting to rotational schedules as required by the business.

How to Apply?

Interested and eligible candidates can apply online through the official Sutherland careers portal.

Before applying, candidates should ensure that their resume highlights their communication skills, customer service experience, technical knowledge, relevant work experience, and educational qualifications.

Apply Link: Click Here

Candidates should verify the job location, eligibility requirements, shift timings, and salary details before submitting their application.

Important Notice

Sutherland states that it does not request payment or favors in exchange for job opportunities.

Candidates should be cautious of fraudulent recruitment messages or individuals asking for money during the hiring process. Any suspicious activity should be reported through the contact details provided in the official job posting.

Final Summary

The Sutherland Recruitment 2026 for Associate/Sr. Associate – International Voice Process is a good opportunity for both freshers and experienced candidates looking to build a career in customer service and international voice processes.

The position is based in Airoli, Navi Mumbai, with rotational night shifts. Candidates with a high school diploma or equivalent qualification and above can apply, while good English communication, customer service skills, problem-solving ability, and familiarity with voice, email, and chat communication are important requirements.

The salary ranges from ₹18,000 to ₹40,000 in-hand per month, depending on experience. Candidates interested in Sutherland Jobs for Freshers 2026, International Voice Process Jobs, Customer Service Jobs in Navi Mumbai, or Sutherland Recruitment 2026 can consider applying if they meet the eligibility criteria.