PhonePe is hiring candidates for the role of Customer Experience Specialist – Stock Broking in Bangalore. This is a full-time opportunity for graduates who have strong communication skills and an interest in customer support, financial markets, and stockbroking operations.
The selected candidates will join the Share.Market Customer Experience Operations team and handle complex customer issues, escalations, and high-interaction tickets. Candidates with knowledge of financial markets, stockbroking operations, Excel, or SQL may have an added advantage.
PhonePe Off Campus 2026 Hiring Fresher For Customer Experience Specialist
| Details | Information |
|---|---|
| Company | PhonePe |
| Job Role | Customer Experience Specialist – Stock Broking |
| Qualification | Graduation (10+2+3) |
| Eligible Batch | Recent Graduates / Freshers |
| Experience | Freshers / Relevant Experience |
| Expected Salary | ₹4 – ₹7 LPA (Expected) |
| Job Type | Full-Time |
| Location | Bangalore, Karnataka |
| Industry | Digital Payments / Financial Services |
| Certification | NISM Series VI, VII or Relevant Certification |
| Last Date to Apply | Not Mentioned |
Job Description
PhonePe is looking for a Customer Experience Specialist to join its Share.Market Customer Experience Operations team in Bangalore. The role involves handling complex customer concerns related to stockbroking and financial transactions.
The selected candidate will go beyond basic customer query handling and take ownership of high-priority issues and escalations. You will work with product, technology, compliance, and other internal teams to investigate problems and provide timely solutions.
This role offers an opportunity to develop strong knowledge of stockbroking operations, financial markets, customer experience, and digital financial products.
Qualifications & Skills
- Graduation through the 10+2+3 education pattern is mandatory.
- NISM certification such as Series VI or VII is mandatory.
- Fluency in English and Hindi is required.
- Excellent written and verbal communication skills.
- Ability to explain financial and market-related concepts clearly.
- Strong customer-focused approach.
- Good problem-solving and analytical abilities.
- Strong ownership and accountability.
- Excellent prioritization and time-management skills.
- Ability to work effectively in a high-pressure environment.
- Good attention to detail.
- Ability to work independently and collaboratively.
- Prior experience in stockbroking operations is an advantage.
- Knowledge of financial markets is preferred.
- Experience in a senior customer experience role is an added advantage.
- Basic knowledge of Excel or SQL is a significant plus.
Roles and Responsibilities
- Take complete ownership of customer experience during every interaction.
- Handle complex and sensitive customer issues with professionalism.
- Manage and resolve High Interaction Tickets (HIT).
- Investigate customer issues that require multiple interactions and personalized support.
- Resolve L1 escalations involving complex non-technical queries.
- Ensure customer tickets are resolved within the required Service Level Agreements (SLAs).
- Coordinate with product and engineering teams when technical dependencies arise.
- Follow up with internal stakeholders until issues are completely resolved.
- Manage complex cases from initial investigation through final resolution.
- Identify recurring customer issues and recommend process improvements.
- Perform root-cause analysis to help reduce ticket volumes.
- Maintain accurate documentation of escalated cases.
- Support reporting and compliance requirements.
- Work closely with internal teams to improve the overall customer experience.
PhonePe Employee Benefits
PhonePe provides a range of benefits to its full-time employees, which may include:
- Medical insurance
- Critical illness insurance
- Accidental insurance
- Life insurance
- Employee assistance programs
- Onsite medical support
- Emergency support
- Maternity and paternity benefits
- Adoption assistance
- Day-care support
- Relocation benefits
- Transfer and travel support
- Employee Provident Fund (PF)
- Gratuity
- National Pension System (NPS)
- Leave encashment
- Higher education assistance
- Car lease benefits
- Salary advance policy
How To Apply For PhonePe Careers
- Click on the Apply Here button provided below.
- You will be redirected to the official PhonePe Careers website.
- Click on the relevant Apply option.
- Register or log in to your account.
- Fill in the application form with accurate details.
- Upload your updated resume and required documents.
- Review all the information carefully.
- Submit your application successfully.
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About PhonePe
PhonePe is an Indian digital payments and financial services company headquartered in India. Its flagship PhonePe app was launched in August 2016 and has grown into one of India’s major digital payments platforms.
PhonePe’s business portfolio includes digital payments, insurance, lending, wealth and other consumer technology services. Its financial services ecosystem also includes Share.Market, which provides investment and stockbroking-related services.
The company focuses on building technology-driven products that provide users with convenient access to payments and financial services. PhonePe offers career opportunities across technology, operations, customer experience, finance, product development, and other business functions.
