capgemini Hiring is hiring candidates for the role of Associate Software Engineer in Noida, Uttar Pradesh. This opportunity involves providing technical support to customers through phone and chat, troubleshooting software, hardware, networking, and related technical issues.
Capgemini Recruitment 2026
| Details | Information |
|---|---|
| Company | Capgemini |
| Job Role | Associate Software Engineer |
| Experience | Experienced Professionals |
| Qualification | Not Specified |
| Job Type | Full-Time, Permanent |
| Location | Noida, Uttar Pradesh |
| Job ID | 532524 |
| Salary | Not Disclosed |
| Shift | Night / Rotational Shifts |
Job Description
As an Associate Software Engineer, you will provide technical support to customers through phone and chat. The role focuses on diagnosing and resolving issues related to Windows OS, drivers, printers, scanners, peripherals, and basic networking.
Candidates will also be responsible for maintaining customer satisfaction, documenting troubleshooting steps, and escalating unresolved issues to the appropriate support teams.
Roles and Responsibilities
- Provide technical support through phone and chat.
- Troubleshoot Windows OS, drivers, hardware, printers, scanners, and peripherals.
- Resolve basic networking issues such as Wi-Fi, LAN, and IP configuration.
- Aim for First Call Resolution (FCR).
- Handle customer concerns professionally and patiently.
- Maintain high customer satisfaction levels.
- Document customer interactions and troubleshooting steps.
- Escalate complex issues to higher-level support teams.
- Follow defined service-level agreements and processes.
- Maintain productivity while working in a fast-paced environment.
Qualifications & Skills
- Excellent verbal communication skills.
- Neutral accent and strong active-listening abilities.
- Basic knowledge of networking concepts.
- Understanding of Wi-Fi, LAN, and IP configuration.
- Ability to multitask effectively.
- Strong problem-solving skills.
- Ability to work in a fast-paced environment.
- Prior voice-based technical support experience is preferred.
- Willingness to work in US night shifts.
- Willingness to work rotational shifts and rotational week-offs.
Work Location
The position is based in Noida, Uttar Pradesh.
Candidates should be comfortable working in US-aligned night shifts and rotational shifts.
How To Apply For Capgemini Recruitment 2026
- Click on the Apply Here button provided below.
- You will be redirected to the official Capgemini careers website.
- Review the job requirements carefully.
- Register or log in to your candidate profile.
- Enter your details and upload your updated resume.
- Review your application.
- Submit the application successfully.
Capgemini Apply Link:Click Here
Final Summary
Capgemini is hiring for the Associate Software Engineer position in Noida. The role is suitable for candidates interested in technical support and customer-facing IT roles, with requirements including good communication, basic networking knowledge, problem-solving skills, and flexibility to work night and rotational shifts.
