Oracle is hiring for the position of Customer Service Coordinator in Bengaluru, Karnataka. This is a regular employee opportunity under Oracle’s Services and Support category.
The role is suitable for candidates with 0 to 2+ years of experience who have strong customer service, technical communication, troubleshooting, and IT support skills. Selected candidates will assist customers with product access, account management, configuration, support entitlements, and general technical issues.
Oracle Recruitment 2026
| Particulars | Details |
|---|---|
| Company | Oracle |
| Job Role | Customer Service Coordinator |
| Job Identification | 339174 |
| Experience | 0 to 2+ Years |
| Qualification | Not Specified |
| Location | Bengaluru, Karnataka |
| Job Category | Services and Support |
| Job Type | Regular Employee |
| Career Level | IC0 |
| Work Arrangement | Not Specified |
| Language Required | English |
| Security Clearance | Not Required |
| Visa Sponsorship | Not Available |
Eligibility Criteria
Oracle has not specified a particular educational qualification for this position in the provided job description.
The role is listed for candidates with 0 to 2+ years of experience, making it relevant to entry-level candidates as well as candidates with some prior experience in customer service or technical support.
Candidates should be able to communicate effectively in English and possess the required customer service and technical support skills.
Key Responsibilities
As a Customer Service Coordinator, candidates will be responsible for assisting customers and resolving their support-related concerns.
Key responsibilities include:
- Responding promptly to helpdesk tickets through phone, email, or web-based channels.
- Troubleshooting customer issues using established procedures and available resources.
- Resolving product access, configuration, account management, and support-related issues.
- Documenting customer interactions and resolutions in the ticketing system.
- Escalating complex or unresolved issues to the appropriate technical teams.
- Preparing clear and concise case notes during escalations.
- Assisting with onboarding and support for new and existing users.
- Working closely with team members to ensure timely issue resolution.
- Maintaining professionalism and a high standard of customer service during all interactions.
Skills Required
Oracle is looking for candidates with customer service and technical support capabilities.
Important skills mentioned in the job description include:
- Customer Service
- IT Service Desk Management
- IT Ticketing Systems
- Microsoft Windows Operating System
- Technical Communication
- Technical Support
- Troubleshooting
Candidates should also be comfortable communicating with customers and documenting support cases accurately.
Experience Required
The Oracle job listing mentions 0 to 2+ years of experience for this position.
Candidates with experience in customer service, technical support, service desk operations, ticketing systems, or troubleshooting can find this role relevant.
Freshers or candidates at the beginning of their careers should carefully review the required skills and responsibilities before applying.
Qualification
Oracle has not specified a particular degree or educational qualification in the provided job description.
Instead, the position focuses primarily on customer service, IT service desk management, technical communication, troubleshooting, and technical support skills.
Salary Details
Oracle has not disclosed the salary or compensation range for the Customer Service Coordinator position in the provided job listing.
The final compensation may depend on the candidate’s experience, skills, and Oracle’s applicable compensation structure.
Job Location
The Customer Service Coordinator position is based in:
Bengaluru, Karnataka, India
Candidates should review the official job listing for any additional work-location requirements before applying.
Selection Process
The provided Oracle job description does not specify a detailed selection process.
Candidates can expect the recruitment process to be based on their application, relevant skills, experience, and suitability for the Customer Service Coordinator position.
Applicants should ensure that their resume highlights relevant experience in customer service, technical support, troubleshooting, Windows operating systems, and IT ticketing systems where applicable.
How to Apply
Apply link : Click Here
Interested and eligible candidates can apply for the Customer Service Coordinator position through the official Oracle Careers portal.
Applicants should review the eligibility requirements and job responsibilities before submitting their application.
The Job Identification number is 339174, which can be used to identify the position on Oracle’s careers website.
About Oracle
Oracle is a global technology company providing cloud infrastructure, applications, databases, and enterprise technology solutions to organizations worldwide.
The company focuses heavily on cloud computing and artificial intelligence and provides technology solutions used across a wide range of industries.
Oracle also highlights its commitment to employee development, inclusion, and providing opportunities for employees to contribute to their communities.
Final Summary
Oracle is hiring for the Customer Service Coordinator role in Bengaluru, Karnataka. The position is a regular employee opportunity under the Services and Support category and is open to candidates with 0 to 2+ years of experience.
The role involves handling customer inquiries, troubleshooting technical issues, managing helpdesk tickets, documenting cases, assisting users, and escalating complex issues to technical teams.
Candidates should have skills in Customer Service, IT Service Desk Management, IT Ticketing Systems, Microsoft Windows, Technical Communication, Technical Support, and Troubleshooting.
