Deloitte is hiring for the Analyst | ITSM | Technology Strategy & Transformation position in Bengaluru. This opportunity is suitable for candidates with 0–2 years of experience in IT Service Management (ITSM) and a relevant bachelor’s degree.
The role focuses on Service Request Management, service catalogs, request fulfillment, SLA monitoring, process improvement, automation, service portals, and ITSM performance reporting.
Deloitte Analyst ITSM Recruitment 2026
| Details | Information |
|---|---|
| Company | Deloitte |
| Job Role | Analyst |
| Job Requisition ID | 108725 |
| Location | Bengaluru, Karnataka |
| Experience | 0–2 Years |
| Qualification | Bachelor’s Degree |
| Preferred Field | Computer Science, Information Technology, or related field |
| Domain | IT Service Management |
| Function | Technology Strategy & Transformation |
| Base Location | Bangalore |
Job Description
The Analyst – ITSM role involves managing and improving the Service Request Management process within an enterprise IT environment.
The selected candidate will be responsible for ensuring that service requests are properly logged, categorized, prioritized, and fulfilled within agreed Service Level Agreements (SLAs).
The role also involves working with service owners, support teams, and business users to maintain service catalogs, define fulfillment workflows, improve service delivery, and identify opportunities for automation and self-service.
Key Responsibilities
- Manage the end-to-end Service Request Management process.
- Ensure service requests are logged, categorized, prioritized, and fulfilled within agreed SLAs.
- Collaborate with service owners, support teams, and business users.
- Define and maintain service request catalogs and fulfillment workflows.
- Design and document request models, approval flows, and fulfillment procedures.
- Provide users with clear updates regarding request status, SLAs, and completion timelines.
- Monitor request volume, backlog, and SLA compliance.
- Identify and address process bottlenecks.
- Identify opportunities for automation and self-service through Service Portals and knowledge articles.
- Collaborate with Incident, Change, and Knowledge Management teams.
- Support continuous service improvement initiatives.
- Analyze performance data, identify trends, and propose process improvements.
- Develop and maintain process documentation, KPIs, and dashboards.
- Train and support fulfillment teams on process adherence and tool utilization.
Eligibility Criteria
Candidates should meet the following requirements:
- 0–2 years of experience in IT Service Management.
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Experience managing Service Catalogs and request fulfillment processes in large-scale IT environments.
- Prior involvement in process improvement or ITSM tool configuration is preferred.
- Exposure to global delivery or managed service environments is an advantage.
- Exposure to delivery governance, vendor management, and client-facing engagements is highly desirable.
- Base location should be Bangalore.
Required Skills
Candidates interested in this role should have knowledge or experience in areas such as:
- IT Service Management (ITSM)
- Service Request Management
- Service Catalog Management
- Request fulfillment processes
- SLA monitoring
- Process improvement
- ITSM tools
- Service Portals
- Knowledge Management
- KPI and dashboard management
- Service delivery processes
Work Location
The position is based in Bengaluru, Karnataka, with the job posting specifically mentioning Bangalore as the base location.
How to Apply
Apply Link : Click Here
Interested and eligible candidates can apply for the Analyst – ITSM position through the official Deloitte South Asia Careers portal.
Candidates should review the official job requirements and verify their eligibility before submitting their application.
Final Summary
The Deloitte Analyst – ITSM Recruitment 2026 is an opportunity for candidates with 0–2 years of IT Service Management experience and a bachelor’s degree in Computer Science, Information Technology, or a related field.
The role is based in Bengaluru and focuses on Service Request Management, service catalogs, SLA compliance, process improvement, automation, service delivery, and ITSM performance reporting.
