CDK Global Recruitment 2025: Hiring Associate Technical Support Analyst in Hyderabad

CDK Global Recruitment 2025 has opened an excellent opportunity for candidates looking to build a strong career in the tech support domain. The company is currently conducting an off campus drive for the role of Associate Technical Support Analyst in Hyderabad. This position is ideal for individuals with networking knowledge, strong troubleshooting abilities, and a passion for customer support. Freshers with relevant skills and early-career professionals can consider this a promising avenue to enter the technology services industry.

CDK Global Recruitment 2025

Job Overview

The Associate Technical Support Analyst position focuses on delivering high-quality customer service and resolving technical issues raised by clients and internal associates. The role involves interacting with users through multiple channels, including phone, web chat, emails, and ticketing systems. Candidates must be able to troubleshoot software issues, guide users through technical processes, and escalate complex cases when necessary. As part of the CDK Global freshers hiring and early-career recruitment initiatives, the company aims to bring in candidates who can learn quickly and adapt to a fast-paced work environment.

Key Responsibilities

As an Associate Technical Support Analyst, the selected candidate will handle a variety of tasks aimed at resolving customer issues efficiently. The key responsibilities include:

• Responding to inbound inquiries from clients and associates via phone, chat, email, and online ticketing systems.
• Creating and maintaining detailed case logs, tracking the issue lifecycle, and managing follow-ups.
• Troubleshooting software-related issues and recommending practical corrective actions.
• Guiding clients step-by-step through the resolution of technical problems.
• Escalating complex or high-priority issues to senior teams when necessary.
• Submitting requests for product improvements and custom programming changes.
• Applying CDK’s case resolution process, policies, and escalation methodologies effectively.
• Staying updated with internal processes, tools, and industry developments through training.
• Providing strong customer service and remote technical support.
• Collaborating with team members and contributing to overall productivity.
• Balancing multiple priorities in a fast-paced, service-oriented environment.

Skills Required

To qualify for this role, candidates must demonstrate a strong mix of technical expertise and communication skills. Key eligibility criteria include:

• CCNA certification or equivalent real-world experience in designing, installing, or supporting network infrastructure.
• Hands-on experience with routers, switches, and wireless components.
• Strong command-line knowledge of Cisco technologies.
• Understanding of WAN technologies such as T1 connections, VPNs, MPLS, and SD-WAN.
• Familiarity with LAN routing protocols including OSPF, EIGRP, and BGP.
• At least 1 year of experience in a technical support or field service environment.
• Excellent customer service skills through phone and chat interactions.
• Knowledge of PC hardware, operating systems, and mobile devices.
• Experience using ticketing systems like Salesforce, ServiceNow, Clarify, Remedy, or Footprints.
• Understanding of Unix/Linux, SQL, wireless infrastructure troubleshooting, and Fortigate filtering devices.
• Experience with VeloCloud or other SD-WAN platforms is an added advantage.
• Flexibility to work during overlapping US business hours (6:30 PM IST to 3:30 AM IST).
• Automotive industry experience is beneficial but not mandatory.

Why Join CDK Global?

CDK Global offers a professional work environment where employees can grow their careers while contributing to impactful solutions in the automotive software space. The organization embraces diversity, inclusion, and open communication, ensuring that every team member feels valued. Candidates joining CDK can expect:

• Opportunities to work with advanced software and network technologies.
• A supportive team culture that encourages learning and skill development.
• Exposure to a global client base and complex industry use cases.
• A workplace that respects individuality and promotes equal opportunity.
• A chance to build a long-term career in a rapidly evolving sector.

Salary Details

While the exact salary for the Associate Technical Support Analyst role is not publicly listed, CDK Global is known for offering competitive compensation packages that align with industry standards. The final package typically reflects the candidate’s experience, technical proficiency, and interview performance.

Hiring Location

The hiring for this role is based in Hyderabad, Telangana, one of India’s major technology and innovation hubs. The city offers excellent career growth opportunities, modern infrastructure, and access to a wide range of tech communities and learning resources.

How to Apply

Interested candidates can apply directly through the official CDK Global Careers portal. The application should be submitted before December 5, 2025, as the off campus drive will close after the deadline. Applicants are encouraged to review the job requirements carefully and prepare an updated resume highlighting their technical skills, certifications, and relevant experience.

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About the Company

CDK Global is a major provider of cloud-based software solutions for vehicle dealerships and OEMs across the automotive industry. Their powerful SaaS platforms help dealerships manage key business functions such as sales, financing, servicing, repairs, and customer engagement. By connecting various workflows into an integrated digital ecosystem, CDK enables teams to work efficiently, improve customer satisfaction, and maximize business performance. With its wide range of innovative technologies, the company plays a critical role in modernizing automotive retail operations.