One such opportunity is the Hexagon Recruitment 2025 drive for the position of Software Engineer (Support Analyst). This role is based in Hyderabad and offers a hybrid work model, making it an excellent choice for candidates looking to begin or advance their careers in product support and enterprise software.
As part of this recruitment drive, Hexagon is looking for tech-savvy individuals with strong analytical abilities, a passion for problem-solving, and excellent communication skills.
Hexagon Recruitment 2025
| Category | Information |
|---|---|
| Company Name | Hexagon |
| Job Role | Software Engineer (Support Analyst) |
| Business Unit | ALI |
| Location | Hyderabad, India |
| Workplace Type | Hybrid |
| Qualification | Any graduate meeting skill requirements |
| Experience | Freshers / Early career candidates |
| Salary (Expected) | ₹5 LPA – ₹10 LPA |
Job Overview
Hexagon is hiring for the role of Software Engineer – Support Analyst under its ALI Business Unit. This role focuses on product support, customer engagement, and ensuring smooth functioning of Hexagon’s PPM design tools.
The position involves collaborating with customers, internal teams, and development units to provide solutions, deliver training, and support projects involving product customization. Candidates who enjoy troubleshooting, customer interaction, and working closely with product engineering teams will find this role highly rewarding.
Key Responsibilities
The Software Engineer (Support Analyst) role includes a combination of customer support, consulting, product testing, and collaboration with engineering teams. Key responsibilities include:
1. Customer Support and Training
You will provide product support and training to customers as well as regional teams. This involves handling queries, troubleshooting issues, and ensuring seamless product usage.
2. CRM Updates and Knowledge Base Development
The role requires maintaining accurate CRM entries, documenting interactions, and contributing to the internal knowledge base to improve support quality.
3. Project Execution
On a need basis, you may work as part of a team to execute small to medium-size service projects. These projects often involve the customization of Hexagon PPM design tools.
4. Engagement with Development Teams
You will collaborate with product management and development teams to represent customer requirements and ensure continuous improvement in product features.
5. Fix Certification
Before updates are released to customers, you will participate in testing and certifying product fixes to maintain quality and reliability.
Skills Required
Hexagon is looking for candidates who possess:
Excellent Communication Skills
Strong verbal and written communication in English is essential, as the role involves interacting with customers and cross-functional teams.
Analytical and Reasoning Skills
Candidates must have strong analytical thinking, attention to detail, and the ability to diagnose and resolve customer issues effectively.
These skills make the role suitable for fresh graduates seeking off campus hiring opportunities or those looking to begin a career in enterprise software support.
Why Join Hexagon?
Hexagon is known for its people-first culture, innovation-focused environment, and global work ethic. Here are some key reasons to consider building your career at Hexagon:
1. Freedom to Innovate
Hexagon believes that if you can envision an idea, you can bring it to life. Employees receive the freedom and resources to experiment, learn, and innovate.
2. Highly Engaged Workplace
According to a workplace effectiveness survey conducted by Korn Ferry, Hexagon ranks among the most engaged and enabled workplaces compared to similar global organizations.
3. Inclusive and Diverse Culture
Hexagon strongly values diversity and believes that an inclusive environment drives better results. The company promotes fairness, equal opportunities, and respect for all employees.
4. Supportive Ecosystem
Employees have access to a wide range of learning resources, mentorship opportunities, and a positive work environment that encourages personal and professional growth.
Salary Details
While Hexagon has not publicly disclosed the exact salary for this role, candidates can expect a competitive package in line with industry standards for support engineering positions in leading software companies. The compensation may vary depending on experience, skills, and internal job level.
Hiring Location
The position is based in Hyderabad, India, with a hybrid work model. This offers a balanced combination of on-site collaboration and remote work flexibility, ideal for professionals seeking work-life balance while growing their careers.
How to Apply
Interested candidates can apply through the official Hexagon Careers page by searching for Req ID 2588. Applicants should ensure that their resumes highlight communication skills, analytical abilities, and any prior exposure to product support or technical troubleshooting.
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About the Company
Hexagon is a global leader in enterprise software and advanced digital solutions. With a strong presence across 50 countries and a team of nearly 24,800 employees, the company focuses on modernizing operations across vital sectors such as public safety, defense, transportation, industrial facilities, and government operations.
Hexagon combines innovation, real-world data, and intelligent software to empower organizations to create safer and more efficient systems. The company recorded net sales of approximately 5.4 billion EUR, showcasing its strong global footprint and market influence.
Along with its impressive technological leadership, Hexagon is also known for its inclusive workplace, people-first culture, and opportunities for continuous learning. For those planning to explore a long-term career in enterprise software and customer-focused engineering roles, Hexagon Recruitment 2025 provides a strong platform.
