The Capgemini Recruitment 2025 initiative has opened a new opportunity for fresh graduates looking to begin their careers in the IT and customer support domain. As part of its ongoing off campus drive, Capgemini is hiring freshers for the role of Support Executive under its Contact Support Group. This role is ideal for graduates who want to work in a global organisation, build technical and customer service expertise, and begin a rewarding career journey. If you are looking for freshers hiring opportunities that offer learning, growth, and exposure to international service environments, this is the perfect role to apply for.
Capgemini Recruitment 2025
| Category | Details |
|---|---|
| Company Name | Capgemini |
| Job Role | Support Executive – Contact Support Group |
| Qualification | Any Graduate / 3-year Diploma (2025 batch eligible) |
| Experience | Freshers |
| Job Type | Full-time |
| Location | Noida |
| Salary | xpected ₹3.0 LPA – ₹4.0 LPA |
Job Overview
Capgemini is looking for graduates who can deliver excellent customer service, troubleshoot basic technical issues, manage customer interactions professionally, and support service desk operations. This role is especially suited for individuals who enjoy problem-solving, communication, and working in a structured service-based environment.
The selected candidates will work with Capgemini’s Contact Support Group, assisting customers across multiple platforms including email, calls, and AI-driven support tools. The job requires strong communication skills, basic technical understanding, and the ability to work under a 24/7 rotational shift model.
Key Responsibilities
1. Software Engineering Support
Although this role is primarily customer service-oriented, Capgemini expects candidates to demonstrate an analytical outlook and follow engineering best practices. You will be responsible for understanding basic technical concepts, analysing issues, and applying structured problem-solving methods.
2. Service Delivery
Providing excellent service is the core of this role. Support Executives must ensure that customer needs are met promptly and accurately. Whether handling queries or routing issues to the correct team, maintaining service quality is crucial.
3. Customer Management
From the first greeting to the final resolution, you must manage customer interactions professionally. This includes listening actively, understanding the customer’s concern, and ensuring complete closure of the issue.
4. Use of CHIP – AI Support Assistant
Capgemini uses “CHIP,” an intelligent AI assistant, to enhance customer service. As part of your role, you will use CHIP to speed up resolution processes and deliver more accurate support responses.
5. Email Service Management
You will be responsible for managing service-related emails with clarity, ensuring minimal back-and-forth communication. The goal is to simplify communication between the service desk and the customer.
Skills Required
Capgemini is seeking candidates who possess the following:
- Excellent communication skills in English
- Strong interpersonal and customer-handling abilities
- Basic computer knowledge and familiarity with support tools
- Ability to work in a fast-paced, 24/7 operational environment
- Professional attitude and calm behavior under pressure
- Willingness to relocate depending on project needs
Candidates must also show eagerness to learn, adaptability, and the ability to work with minimal supervision over time.
Eligibility
To apply for this Capgemini off campus drive:
- Candidates must have completed any 3-year diploma or graduation in 2025.
- Freshers with strong foundational understanding of programming concepts and technical basics are preferred.
- Applicants should be ready to work in shifts and relocate if required.
This role is an entry-level opportunity, and Capgemini provides training to help employees build standard software engineering skills relevant to their role.
Why Join Capgemini?
Capgemini is an excellent workplace for freshers aiming to enter the IT and customer service industry. Some key benefits include:
- A highly supportive and diverse workplace
- Opportunities to learn customer management, IT fundamentals, and service operations
- Access to global projects and internal training programs
- Competitive employee benefits and growth pathways
- A well-recognised brand that strengthens your professional profile
This position gives freshers a strong foundation to transition into advanced IT roles, customer experience roles, or engineering support fields.
How to Apply
Eligible candidates can apply online through the official Capgemini Careers page. Ensure your resume highlights the skills relevant to customer support, communication, and basic technical understanding. Once your CV is shortlisted, you will receive interview details through email. Keep checking your inbox regularly for updates.
Capgemini Apply Link : Click here
Instant Job Updates and Alerts :
Telegram Group : Click here
Join our WhatsApp Group: Click here
Selection Process
The Capgemini hiring process consists of:
- Application Submission
Submit your resume and fill out the application details online. - Initial Screening
Recruiters review your profile to check job suitability. - Technical Assessment
Shortlisted candidates may undergo a technical or aptitude test. - Interviews
You will be evaluated by HR and technical panel members. - Final Evaluation
Management reviews your performance before final selection.
About Capgemini
Capgemini is a French multinational organisation known for its expertise in consulting, technology services, engineering, and digital transformation. With a strong global presence and a workforce exceeding 340,000 professionals, Capgemini continues to empower businesses with innovative solutions and robust service delivery models. The company is recognised for its employee-friendly work culture, competitive benefits, and career development opportunities.
This hiring drive is part of Capgemini’s efforts to strengthen its service delivery teams by onboarding talented, enthusiastic, and customer-focused freshers who can contribute to enhanced client satisfaction and smooth IT operations.
