The TCS Recruitment 2025 drive brings an exciting opportunity for graduates and professionals looking to build a career in international customer service. Tata Consultancy Services (TCS), one of the world’s leading IT services and consulting organizations, is hiring for the International VOICE Customer Service role in Mumbai. This role is ideal for candidates with strong communication skills, customer service aptitude, and a willingness to work in rotational shifts, including night shifts. With a focus on freshers hiring and experienced professionals, this opening is part of TCS’s ongoing efforts to expand its service delivery teams globally.
TCS Recruitment 2025
| Category | Details |
|---|---|
| Company Name | Tata Consultancy Services (TCS) |
| Job Role | Customer Service Associate – International VOICE |
| Qualification | Graduates (B. Com, BA, BAF, BBI, BBA, BBM, BMS, BSc except IT/CS) |
| Experience | Fresher (2024 & 2025 batch) to 12 years in contact center industry |
| Job Type | Full-time, Permanent |
| Location | Mumbai – Malad, Thane |
| Salary | Expected ₹3.2 LPA – ₹5.0 LPA |
Job Overview
The International VOICE Customer Service role at TCS is designed for individuals capable of handling global customer interactions effectively. Candidates will manage daily customer queries, ensuring high-quality service and adherence to performance metrics. This role requires professionals who can work in rotational shifts, including night hours, while maintaining a positive attitude and promoting brand value.
For freshers, this opportunity provides a gateway to understand the international customer service domain, gain real-time experience, and build strong communication and professional skills. Experienced candidates will leverage their prior exposure in contact center operations to excel in TCS’s performance-driven environment.
Key Responsibilities
1. Customer Interaction Management
You will handle daily customer calls with zero downtime, ensuring inquiries are addressed promptly. This includes resolving issues related to BFSI, investments, trading, credit card operations, and other business verticals.
2. Adherence to SLAs and KPIs
Maintaining Service Level Agreements (SLAs) is a critical aspect of this role. You will focus on key performance indicators (KPIs) such as RSAT (Customer Satisfaction), AHT (Average Handling Time), and overall customer experience.
3. Feedback Implementation
Constantly integrating feedback and corrective actions into your workflow is vital to ensure consistent service improvement. You will work on minimizing repeat issues and enhancing customer satisfaction.
4. Team Collaboration
As part of TCS’s customer service team, you will collaborate with peers and managers to meet team-level and organizational targets. Strong team dynamics and communication are essential for success.
5. Continuous Learning
Remain updated on industry changes, new processes, and product updates to provide accurate and timely support. This includes understanding global policies and adapting quickly to process modifications.
Skills Required
TCS seeks candidates with the following skills:
- Excellent Communication Skills – Fluent verbal and written English is essential.
- Team Player – Ability to work effectively with colleagues and cross-functional teams.
- Domain Knowledge – Previous experience in BFSI, investments, credit card operations, or international customer service is preferred.
- Positive Attitude – Promote TCS’s brand value through professional behavior and empathy.
- Adaptability – Flexible to work rotational shifts, including night and midnight shifts.
- Feedback Implementation – Strong ability to learn and implement suggestions to improve performance.
Freshers must demonstrate eagerness to learn, professional behavior, and adaptability to a high-paced international environment.
Eligibility
Candidates eligible for this role must meet the following criteria:
- Freshers: 2024 or 2025 graduates with B. Com, BA, BAF, BBI, BBA, BBM, BMS, or BSc degrees (excluding IT and CS).
- Experienced Professionals: 1–12 years of experience in international customer service or contact center industry.
- BE/BTech and postgraduates are not eligible for fresher recruitment.
- All educational and employment documents must be valid and available.
- Candidates must have bank-account-based salary credit experience from previous employers (cash payments are not acceptable).
Why Join TCS?
TCS is a highly reputed organization for both freshers and experienced professionals. Key benefits of joining include:
- Exposure to international customer service processes and global clients
- Strong learning and professional development culture
- Opportunity to build problem-solving, communication, and process management skills
- Work in a dynamic, diverse, and collaborative environment
- Career stability with a globally recognized employer
- Competitive employee benefits, training, and growth pathways
For freshers, this role is an excellent introduction to the international customer service domain and provides a strong foundation for long-term career growth in TCS or global BPO operations.
How to Apply
Eligible candidates can apply online via the official TCS Careers Portal. Ensure that your resume highlights relevant skills such as international customer service, communication, and teamwork. After submitting your application, shortlisted candidates will receive interview details via email. Always keep your email inbox active for updates on subsequent rounds.
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About Tata Consultancy Services
Tata Consultancy Services (TCS) is a globally recognized IT services, consulting, and business solutions provider. With over 50 years of industry experience, TCS has partnered with numerous Fortune 500 companies and continues to drive innovation through technology, process optimization, and customer-focused solutions. The company is featured in Forbes Global 2000 and Fortune India 500, underscoring its reputation for stability, growth, and career development.
TCS is renowned for offering employees a dynamic work environment, continuous learning opportunities, and exposure to global business processes. Joining TCS not only provides professional experience but also strengthens your skills in customer service, problem-solving, and process excellence.
