Cognizant is hiring for the position of PE – Customer Service HC in Pune, Maharashtra, India (Hybrid work model). This role focuses on delivering customer service support in the payer domain, handling client queries, resolving issues, and maintaining high service quality for healthcare-related operations.
Job Details
- Company: Cognizant
- Position: PE – Customer Service HC
- Location: Pune, Maharashtra, India
- Work Model: Hybrid
- Experience Level: Freshers / Experienced
- Qualification: Bachelor’s Degree (preferred)
- Job Category: Technology & Engineering / Customer Service
Role Overview
The PE – Customer Service HC role at Cognizant focuses on supporting healthcare payer operations by handling customer inquiries, resolving service issues, and maintaining accurate records of interactions. Employees in this position work closely with team members and stakeholders to improve service processes and ensure efficient support delivery.
The role involves communication with clients, analyzing customer feedback, maintaining service quality, and supporting operational efficiency within healthcare service processes.
Key Responsibilities
Customer Service & Client Support
- Provide timely responses to customer inquiries and service requests
- Resolve issues effectively to maintain high client satisfaction
- Deliver professional and accurate customer support
Process & Operations Support
- Maintain records of customer interactions and service activities
- Assist in improving customer service processes and workflows
- Support operational efficiency within the payer domain
Collaboration & Communication
- Work with team members to streamline service delivery
- Communicate clearly with clients and internal stakeholders
- Participate in training sessions and knowledge-sharing activities
Quality & Performance Monitoring
- Monitor customer feedback and identify improvement opportunities
- Ensure compliance with service standards and company policies
- Contribute to achieving service targets and operational goals
Required Skills
Candidates applying for this role should demonstrate:
- Strong communication and interpersonal skills
- Good problem-solving and analytical abilities
- Ability to manage customer interactions professionally
- Attention to detail when maintaining records and data
- Familiarity with customer service tools and systems
Preferred Skills
- Knowledge of the healthcare payer domain
- Experience in customer service or client support roles
- Ability to work in night shifts if required
- Adaptability to a hybrid work environment
Work Environment
Cognizant offers a hybrid work model, allowing employees to balance remote work and office collaboration. The company promotes teamwork, continuous learning, and professional growth within a global technology and services environment.
Career Growth Opportunities
Starting as a Customer Service Professional at Cognizant can lead to roles such as:
- Senior Customer Service Analyst
- Operations Analyst
- Process Specialist
- Team Lead / Operations Manager
- Domain Specialist in Healthcare Operations
How to Apply
Candidates interested in this opportunity should apply through Cognizant’s official careers portal by reviewing the job description and submitting their application.
Final Career Insight
The Cognizant PE – Customer Service HC role in Pune (Hybrid) offers a strong opportunity for candidates interested in customer service operations within the healthcare domain. With exposure to global clients, structured service processes, and collaborative teams, this role provides a solid foundation for career growth in customer operations and business services.
