Swiggy is hiring for the position of Associate Account Manager. This opportunity is suitable for candidates interested in building a career in business development, partner management, and marketplace operations within the food-tech and digital commerce industry.
Swiggy is one of India’s leading on-demand delivery platforms, offering services across food delivery, quick commerce, and dining experiences. The company partners with thousands of restaurants across multiple cities and uses technology and logistics networks to deliver services to millions of users daily.
Job Details
- Company: Swiggy
- Position: Associate Account Manager
- Qualification: Bachelor’s Degree
- Experience: Freshers / Early-career professionals
- Employment Type: Full-time
- Industry: Food-Tech / E-commerce / Marketplace Operations
About the Role
The Associate Account Manager role at Swiggy focuses on managing relationships with restaurant partners and helping them grow their business on the Swiggy platform. The role involves onboarding restaurants, optimizing partner performance, and identifying growth opportunities.
Professionals in this role act as a bridge between the company and restaurant partners, ensuring that operations run smoothly while also improving sales and customer experience.
Account managers also analyze data, monitor restaurant performance metrics, and suggest improvements that help partners increase visibility and revenue through the platform.
Role Overview
The Associate Account Manager is responsible for managing a portfolio of restaurant partners in a specific territory. The role requires building strong relationships with partners and helping them improve their presence and performance on the Swiggy platform.
Professionals in this role work closely with internal teams such as operations, marketing, and product teams to ensure smooth onboarding and continuous growth of partner accounts.
Role overview includes
- Managing restaurant partner relationships
- Supporting partner onboarding and operational setup
- Identifying growth opportunities for restaurant partners
- Ensuring partner satisfaction and operational performance
Restaurant partners typically rely on account managers to understand platform features, promotions, and business opportunities.
Key Responsibilities
Restaurant Partner Onboarding
- Onboard new restaurant partners to the Swiggy platform
- Explain platform features, operational requirements, and service processes
- Coordinate with internal teams during onboarding processes
Partner Relationship Management
- Maintain strong relationships with restaurant owners and partners
- Act as a point of contact for partner queries and operational issues
- Ensure partners receive support and guidance to improve performance
Business Growth and Performance Management
- Identify opportunities to increase restaurant sales and orders
- Recommend promotional strategies and platform features
- Monitor performance metrics such as orders, ratings, and visibility
Operational Support
- Ensure restaurant menus, images, and listings are accurate on the platform
- Work with partners to maintain service quality and operational efficiency
- Resolve operational challenges affecting restaurant performance
Sales and Reporting
- Track account performance and revenue metrics
- Prepare reports related to partner growth and sales performance
- Provide market insights and competitive analysis
Account managers also help restaurants leverage promotions and marketing campaigns to improve order volumes and visibility on the platform.
Technical and Business Skills Required
Candidates applying for the Associate Account Manager role should have strong communication and business management skills.
Business Development Skills
- Ability to identify growth opportunities for restaurant partners
- Strong sales and relationship management capabilities
Data and Analytical Skills
- Ability to analyze sales metrics and performance data
- Understanding of marketplace operations and partner performance indicators
Communication Skills
- Strong verbal and interpersonal communication skills
- Ability to build professional relationships with partners
Operational Understanding
- Familiarity with e-commerce or marketplace platforms
- Understanding of restaurant operations and customer experience
Professional Skills
Along with business knowledge, several professional competencies are important for success in this role.
Relationship Building
- Ability to develop trust and long-term partnerships with restaurant owners
Problem-Solving
- Ability to resolve operational and partner-related challenges
Time Management
- Ability to manage multiple partner accounts simultaneously
Adaptability
- Comfortable working in dynamic and fast-paced environments
Work Environment
Swiggy operates in a fast-paced technology and logistics environment where teams focus on delivering efficient food and commerce services. Account managers work closely with restaurant partners in their assigned territories and collaborate with internal teams to ensure business growth.
Professionals in this role often interact with restaurant owners, analyze market trends, and help partners improve their presence on the Swiggy platform.
Career Growth Opportunities
Starting as an Associate Account Manager at Swiggy can lead to several career paths in business development and marketplace operations.
Typical career progression includes:
- Account Manager
- Key Account Manager
- Business Development Manager
- City Operations Manager
- Regional Business Head
Professionals who perform well in partner management and sales can move into leadership roles managing larger partner portfolios and regional operations.
Skills That Improve Career Growth
Professionals can strengthen their careers by developing expertise in:
- Marketplace operations and partner management
- Data analytics and business performance metrics
- Sales strategy and negotiation skills
- Customer experience management
- Digital marketing and platform optimization
These skills are highly valuable in the e-commerce, food-tech, and marketplace business sectors.
How to Apply
Interested candidates can apply through the official Swiggy careers portal.
