is hiring for the position of Graduate Trainee – ORM in Chandigarh, Punjab, offering a strong opportunity for freshers to start their careers in digital marketing, online reputation management, and brand communication. This role is ideal for candidates who are interested in how brands are managed online and how companies handle their digital presence across platforms.
Job Overview
- Company: Dentsu
- Position: Graduate Trainee – ORM (Online Reputation Management)
- Qualification: Bachelor’s / Master’s Degree
- Experience: Freshers
- Location: Chandigarh, Punjab, India (Onsite)
- Job Type: Full-Time
- Domain: Digital Marketing / ORM / Social Media Management
About the Role
The Graduate Trainee – ORM role at Dentsu focuses on managing and monitoring a brand’s online presence. In today’s digital world, what people say about a brand on social media, forums, and websites directly impacts its reputation. This role ensures that those conversations are tracked, analyzed, and handled effectively.
As a fresher, you will learn how brands respond to customer feedback, manage negative comments, and build a positive online image. You will work with tools and platforms that track mentions, analyze sentiment, and help teams take the right actions.
This role gives you a clear understanding of how digital marketing goes beyond ads and into real-time brand management.
Role Overview
- Monitor brand mentions across digital platforms
- Track and analyze customer feedback
- Respond to queries and comments
- Support online reputation strategies
- Work with social media and digital tools
- Maintain brand tone and communication
- Assist in reporting and analysis
Key Responsibilities
- Monitor social media platforms, forums, and websites for brand mentions
- Track customer feedback, complaints, and reviews
- Respond to queries and comments in a timely and professional manner
- Escalate sensitive or negative issues to the appropriate teams
- Maintain consistency in brand voice and communication
- Prepare reports on brand sentiment and online engagement
- Work with internal teams to improve brand perception
- Support campaigns and digital engagement activities
Required Skills
- Good written and verbal communication skills
- Basic understanding of social media platforms
- Interest in digital marketing and branding
- Ability to handle feedback and respond professionally
- Attention to detail
- Analytical thinking for understanding trends
- Ability to work in a team environment
- Willingness to learn new tools and platforms
Eligibility Criteria
- Bachelor’s or Master’s Degree in any field (Marketing, Media, or Communications preferred)
- Freshers are eligible
- Strong communication skills required
- Basic knowledge of social media and digital platforms
- Interest in digital marketing and brand management
Work Environment
Dentsu provides a fast-paced and creative work environment where teams work on real brand campaigns and digital strategies. The Chandigarh office offers exposure to clients across industries, giving you practical experience in handling real-world brand communication.
You will work with teams that focus on marketing, analytics, and client servicing. The environment encourages creativity, responsiveness, and continuous learning, making it ideal for freshers entering the digital marketing field.
A Day in This Role
- Monitor brand mentions across platforms
- Check comments, messages, and reviews
- Respond to user queries and feedback
- Identify negative sentiment and escalate issues
- Coordinate with internal teams
- Prepare daily or weekly reports
- Track engagement and sentiment trends
Each day involves real-time interaction with digital audiences, making the role dynamic and engaging.
Career Growth Opportunities
- Move into Digital Marketing Executive roles
- Grow into Social Media Manager positions
- Specialize in Brand Management or Content Strategy
- Transition into Performance Marketing or Analytics
- Build expertise in ORM and reputation strategy
This role builds a strong foundation for long-term careers in digital marketing and brand communication.
Why Join Dentsu
- Work with a globally recognized marketing and advertising company
- Strong opportunity for freshers in digital marketing
- Exposure to real brand management and campaigns
- Learning-focused and creative environment
- Opportunity to work with multiple clients and industries
- Career growth in a fast-growing digital domain
How to Apply
- Visit the official Dentsu careers page using the link below
- Open the Graduate Trainee – ORM job listing
- Read the job description carefully
- Click on apply
- Fill in your personal and academic details
- Upload your updated resume
- Submit your application and wait for updates
