Fresh graduates and job seekers looking to start their careers in the BPO and customer support industry now have a great opportunity with Genpact. The company has announced its latest Genpact Recruitment 2026 drive for the role of Customer Service – Voice Process (Hindi + English) in Hyderabad. This hiring drive is open for freshers as well as candidates with up to 3 years of experience.
If you are searching for a stable full-time job with a reputed multinational company, this Genpact off campus drive can be an excellent chance to begin your professional journey. Candidates who possess strong Hindi and English communication skills and are interested in customer service operations can apply for this opportunity.
Genpact Recruitment 2026
| Particulars | Details |
|---|---|
| Company Name | Genpact |
| Job Role | Process Associate – Customer Service (Voice Process) |
| Qualification | Any Graduate |
| Experience | 0 – 3 Years |
| Job Location | Hyderabad |
| Salary | Not Disclosed |
| Employment Type | Full-Time |
| Eligible Batch | Freshers & Experienced Candidates |
| Skills Required | Hindi, English, Customer Service, Voice Support |
Job Overview
Genpact is hiring candidates for the position of Process Associate – Customer Service (Hindi + English). In this role, selected candidates will handle customer queries, provide account-related support, and ensure high-quality customer service through voice support operations.
The company is looking for candidates who can communicate effectively in both Hindi and English while maintaining professionalism and customer satisfaction. Freshers are eligible to apply, which makes this one of the top customer service jobs in Hyderabad for graduates in 2026.
Key Responsibilities
Candidates selected for the Genpact Customer Service Voice Process role will be responsible for handling various customer support activities. The day-to-day responsibilities include:
- Responding to customer queries and resolving customer concerns professionally.
- Providing support for account recovery and data collection processes.
- Understanding client processes, policies, and service guidelines thoroughly.
- Identifying and reproducing customer issues whenever required.
- Escalating technical or product-related problems to the concerned teams.
- Delivering excellent customer support through voice communication.
- Working effectively in both independent and team-based environments.
- Demonstrating analytical thinking and problem-solving abilities during customer interactions.
- Maintaining quality standards and ensuring customer satisfaction at all times.
This role is ideal for candidates who enjoy interacting with customers and solving problems in a fast-paced work environment.
Skills Required
To qualify for the Genpact freshers hiring drive, candidates should possess a combination of communication, analytical, and customer handling skills. The preferred skills include:
- Strong verbal and written communication skills in Hindi and English.
- Neutral English accent and good listening skills.
- Basic computer and internet knowledge.
- Customer-centric attitude with professional behavior.
- Good analytical and probing skills.
- Ability to work in rotational shifts and weekend schedules.
- Team collaboration and adaptability skills.
- Prior experience in voice process, BPO, customer care, or telecalling will be an added advantage.
Candidates with a positive attitude and willingness to learn can build a strong career in the customer service industry through this opportunity.
Why Join Genpact?
There are several reasons why Genpact recruitment 2026 is attracting fresh graduates across India. The company offers a professional work environment along with multiple career growth opportunities.
Exposure to Global Clients
Employees get the chance to work with international clients and gain real-time corporate experience in customer service operations.
Learning and Career Growth
Genpact provides training programs, mentorship opportunities, and continuous learning support to help employees improve their technical and communication skills.
Stable Work Environment
As one of the leading multinational companies in the BPM and IT services sector, Genpact offers job stability and structured career progression.
Freshers Friendly Hiring
This off campus drive is open to freshers, making it a great opportunity for graduates who are looking for their first corporate job.
Technology-Driven Workplace
Genpact focuses heavily on AI, digital transformation, and automation, allowing employees to work in a modern and innovation-driven environment.
Salary Details
The salary for the Customer Service Voice Process role at Genpact has not been officially disclosed by the company. However, based on industry standards and similar BPO voice process roles in Hyderabad, freshers can expect a competitive salary package along with additional company benefits.
Selected candidates may also receive benefits such as:
- Shift allowances
- Performance incentives
- Training programs
- Career development opportunities
- Employee engagement programs
The final salary package may vary depending on the candidate’s skills, interview performance, and previous experience.
Hiring Location
The job location for this Genpact off campus drive is:
- Hyderabad
Hyderabad is one of India’s top IT and BPO hubs, offering excellent career opportunities for freshers and experienced professionals in customer support and operations roles.
Eligibility Criteria
Candidates interested in applying for Genpact Recruitment 2026 should meet the following eligibility requirements:
- Candidates must have completed graduation in any discipline.
- Freshers and experienced candidates with up to 3 years of experience can apply.
- Applicants should have strong Hindi and English communication skills.
- Candidates must be comfortable working in flexible shifts, including weekends if required.
How to Apply for Genpact Recruitment 2026?
Candidates who are interested in this Genpact Customer Service Voice Process job can apply online through the company’s official careers portal or trusted job platforms.
Before applying, candidates should:
- Update their resume with the latest educational and skill details.
- Highlight communication skills, language proficiency, and customer service experience.
- Keep important documents ready for interview and verification processes.
- Apply through the official Genpact careers website.
About the Company
Genpact is a leading global professional services and digital transformation company that provides advanced technology solutions and business process management services to enterprises worldwide. Headquartered in New York, the company serves clients across industries including banking, insurance, healthcare, manufacturing, and retail.
Genpact is widely known for its focus on AI, automation, analytics, and digital innovation. With more than 140,000 employees globally, the company continues to expand its workforce through freshers hiring and off campus recruitment drives across India.
The company also offers employees strong learning opportunities, career growth, and exposure to international business processes, making it one of the preferred companies for graduates entering the corporate world.
