Capgemini is hiring freshers and early-career candidates for an entry-level Associate Software Engineer / Support Engineer opportunity in India. This is a full-time position for candidates interested in starting their careers in technical support, customer service, and IT operations.
The role involves providing L1 technical support, assisting customers through voice calls, troubleshooting basic computer and application issues, managing support tickets, and escalating complex problems to the appropriate teams. Candidates should have good communication skills, basic computer knowledge, and be comfortable working in rotational shifts.
Capgemini Associate Software Engineer Hiring 2026
| DetailsInformation | Information |
|---|---|
| Company | Capgemini |
| Job Role | Associate Software Engineer / Support Engineer |
| Qualification | Graduate / Relevant Qualification |
| Experience | Freshers / Early Career |
| Freshers Eligible | Yes |
| Salary | ₹3.00 – ₹5.00 LPA (Expected) |
| Job Type | Full-Time |
| Work Mode | As per Business Requirement |
| Location | India |
| Job Domain | Technical Support / IT Support |
| Shift | 24/7 Rotational Shifts |
Capgemini Associate Software Engineer Job Description
As a Support Engineer at Capgemini, the selected candidate will be part of a technical support team responsible for providing assistance to customers and business users. The role primarily involves handling technical queries, troubleshooting basic issues, maintaining support tickets, and ensuring customer concerns are resolved within the defined service standards.
The position is suitable for candidates who are interested in developing their careers in IT support and technical customer service. Candidates should be comfortable communicating with customers over voice calls and working in a structured support environment.
The role may also provide exposure to technology-focused teams and modern digital and engineering solutions while helping employees develop their technical and communication skills.
Roles and Responsibilities
- Provide first-level technical assistance to customers through voice calls.
- Handle basic technical issues related to computers, applications, and system access.
- Listen carefully to customer concerns and provide clear, step-by-step solutions.
- Create, update, and track support tickets according to the required process.
- Escalate complex or unresolved technical issues to the appropriate support teams.
- Follow standard troubleshooting procedures and service desk guidelines.
- Maintain accurate records of customer interactions and issue resolutions.
- Meet defined service quality and response-time requirements.
- Work toward maintaining customer satisfaction.
- Communicate effectively with customers and internal support teams.
- Learn and use new tools, applications, and support processes as required.
Qualifications & Skills
- Candidates should have a relevant graduate qualification.
- Freshers and early-career candidates can apply.
- Good verbal and written communication skills.
- Basic knowledge of computers and common technical concepts.
- Basic familiarity with MS Office applications, including Word, Excel, and Outlook.
- Comfortable communicating with customers over the phone.
- Willingness to work in a voice-based technical support role.
- Ability to troubleshoot basic technical issues logically and patiently.
- Willingness to work in 24/7 rotational shifts.
- Ability to learn new tools, applications, and support processes quickly.
- Strong problem-solving and customer-handling skills.
- Basic understanding of operating systems and common software issues.
- Familiarity with ticketing or IT service management tools can be beneficial.
- Previous helpdesk, service desk, or voice-support experience may be an advantage.
Work Environment
This is an L1 Technical Support position involving a voice-based support process. Candidates may be required to work across different shifts, including night shifts, depending on business requirements.
The role involves regular interaction with customers and requires candidates to remain professional and patient while troubleshooting technical problems. Employees may also work with technology-focused teams and gain practical exposure to IT support processes.
Capgemini promotes an inclusive workplace and provides employees with opportunities to participate in workplace activities, wellness programs, sports, and other internal initiatives.
Salary Details
The expected salary for the Capgemini Associate Software Engineer / Support Engineer role is approximately ₹3.00 LPA to ₹5.00 LPA.
This is an expected salary range based on typical entry-level technical support opportunities and is not an officially disclosed Capgemini compensation range. Actual salary may vary depending on the candidate’s qualification, skills, location, experience, and applicable company policies.
How To Apply For Capgemini Associate Software Engineer
- Click on the Apply Here button provided below.
- Visit the official Capgemini careers or recruitment page.
- Search for the relevant Associate Software Engineer / Support Engineer opening.
- Review the eligibility criteria and job requirements carefully.
- Create an account or log in if required.
- Complete the application form with accurate details.
- Upload your updated resume and other required documents.
- Review all the information before submitting the application.
- Submit your application through the official recruitment portal.
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Important Note While Applying For Jobs
Candidates should carefully review the job requirements and eligibility criteria before applying. Applicants should provide accurate information and use an updated resume highlighting their educational qualifications, communication skills, technical knowledge, and any relevant support experience.
If shortlisted, candidates may receive further communication regarding assessments, interviews, or the next stages of the recruitment process through their registered email address or contact details.
Selection and Interview Process at Capgemini
The selection process may vary depending on the specific Capgemini hiring drive and role. Candidates may be required to complete several stages.
1. Application & Resume Screening:
Capgemini recruiters review candidate profiles based on educational qualifications, communication skills, technical knowledge, and relevant experience.
2. Assessment / Initial Screening:
Candidates may be required to complete an online assessment or initial screening to evaluate aptitude, communication, technical knowledge, and problem-solving abilities.
3. Technical Interview:
The technical round may focus on basic computer knowledge, operating systems, troubleshooting, IT support concepts, applications, and the candidate’s ability to resolve common technical issues.
4. HR / Final Interview:
The final discussion may cover communication skills, shift flexibility, availability, role expectations, location, and other employment-related details.
About Capgemini
Capgemini is a global business and technology transformation company that helps organizations accelerate their digital and sustainable transformation. The company provides services across strategy, design, engineering, cloud, data, artificial intelligence, and technology solutions.
Capgemini works with organizations across multiple industries and provides end-to-end technology services designed to help businesses address their evolving digital and technology requirements.
The company has a global workforce and operates across numerous countries, combining technology expertise with industry knowledge and partnerships to deliver business and technology solutions.
Additional Information
This is an L1 Technical Support opportunity involving a voice-based support process. The role may require candidates to work in different shifts, including nights, based on business requirements.
Candidates should be comfortable communicating with customers and troubleshooting basic technical problems. The position can provide practical experience in IT support while helping candidates develop technical, communication, and customer-handling skills.
Employees may have opportunities to work with technology-focused teams and contribute to projects involving modern digital and engineering solutions.
Final Summary
Capgemini is hiring freshers and early-career candidates for an Associate Software Engineer / Support Engineer opportunity in India. The role focuses on L1 technical support, customer assistance, troubleshooting, ticket management, and service desk operations.
Candidates with good communication skills, basic computer knowledge, troubleshooting abilities, and willingness to work in 24/7 rotational shifts can apply.
The expected salary for the position is approximately ₹3.00–₹5.00 LPA, while the actual compensation and final eligibility requirements should be confirmed from the official Capgemini job posting.
