CGI is hiring candidates for the role of Service Desk Analyst under its K Retail Support project in Pune, Maharashtra. This is a full-time opportunity for candidates interested in IT service desk, technical support, incident management, and end-user services.
The selected candidates will work from the Pune office and provide technical support to users in a 24/7 operational environment. Candidates should be comfortable working rotational night shifts and should have good English communication skills along with a basic understanding of Windows operating systems and MS Office.
CGI Off Campus 2026 Hiring For Service Desk Analyst
| Details | Information |
|---|---|
| Company | CGI |
| Job Role | Service Desk Analyst / Service Desk Technician L1 |
| Project | K Retail Support |
| Qualification | Any Graduate / Relevant IT Qualification |
| Experience | Freshers / Entry Level |
| Expected Salary | ₹3 – ₹5 LPA (Expected) |
| Job Type | Full Time |
| Employment Type | Regular |
| Location | Pune, Maharashtra |
| Work Mode | Work From Office |
| Shift | Rotational Night Shift / 24×7 Operations |
| Working Days | 5 Days a Week |
| Category | Service Desk / End User Services |
| Skills | Communication, Incident Management, Service Desk |
| Position ID | J0626-1705 |
Job Description
CGI is looking for a Service Desk Analyst to provide technical assistance and support users as part of its K Retail Support project. The role involves handling technical support requests, investigating incidents, troubleshooting hardware and software issues, and ensuring that incidents are properly documented and resolved.
The candidate will work in a 24/7 support environment and may be required to work rotational night shifts and rotational weekly offs. Strong communication skills, problem-solving abilities, adaptability, and basic knowledge of Windows operating systems and MS Office are important for this position.
Qualifications & Skills
- Good verbal and written communication skills in English.
- Ability to communicate clearly with customers using a neutral accent.
- Basic understanding of Windows operating systems.
- Basic knowledge of MS Office applications.
- Understanding of service desk and incident management processes.
- Good problem analysis and troubleshooting skills.
- Strong learning and adaptability skills.
- Good attention to detail.
- Ability to type while communicating with customers.
- Ability to work effectively under pressure.
- Customer-focused approach to technical support.
- Ability to work in a 24/7 rotational shift environment.
- Willingness to work from the Pune office five days a week.
Roles and Responsibilities
- Respond to technical assistance requests by following established procedures.
- Research reported incidents using available information and support tools.
- Diagnose, triage, and resolve basic hardware, software, application, and network-related incidents.
- Record all customer contacts and incident-related activities accurately in the incident management system.
- Assign unresolved tickets to the appropriate technical support team.
- Monitor assigned and pending tickets and follow up to ensure timely resolution.
- Escalate incidents that require urgent attention.
- Keep up to date with system information, changes, and technical updates.
- Follow company and client IT policies, procedures, and quality standards.
- Maintain required work schedules and attendance in a 24/7 operational environment.
- Provide professional and effective customer support.
- Continuously improve technical knowledge and service desk performance.
Project Requirements
- Work from the Pune office five days a week.
- Willingness to work rotational night shifts.
- Willingness to work on rotational weekly offs.
- Comfortable working in a 24/7 support environment.
- Must be available to work from the Pune location.
How To Apply For CGI Careers
- Click on the Apply Here button provided below.
- You will be redirected to the official CGI Careers website.
- Click on the Apply option.
- Register for an account or log in if you already have one.
- Fill in the application form with accurate information.
- Upload your updated resume and other required documents.
- Review all the details carefully.
- Submit your application.
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About CGI
CGI is one of the world’s largest IT and business consulting services companies. The company provides technology, consulting, systems integration, and managed services to organizations across different industries. CGI focuses on helping clients transform their businesses through technology while providing employees with opportunities to develop their skills and build long-term careers.
With a strong focus on teamwork, ownership, innovation, and professional development, CGI offers opportunities for candidates looking to start or advance their careers in IT support, service desk operations, software development, consulting, and other technology-related fields.
