Cognizant is hiring freshers for the Digital Workplace Practice (Service Desk) role across India. Candidates graduating in 2025 and 2026 with any three-year full-time undergraduate degree such as B.Com, BCA, B.Sc, BA, BBA, B.Voc, BMS, and similar programs can apply for this opportunity.
The role involves providing technical support to end users, troubleshooting hardware and software issues, managing Service Desk tickets, meeting defined service-level agreements, and working with internal IT teams to resolve complex problems. Candidates should have good communication skills, basic technical knowledge, and flexibility to work in shifts from a Cognizant office.
Cognizant Fresher Hiring 2026
| DetailsInformation | Information |
|---|---|
| Company | Cognizant |
| Job Role | Digital Workplace Practice (Service Desk) |
| Qualification | Any 3-Year Full-Time UG Degree |
| Eligible Degrees | B.Com, BCA, B.Sc, BA, BBA, B.Voc, BMS, etc. |
| Eligible Batches | 2025 & 2026 Graduates |
| Experience | Freshers |
| Freshers Eligible | Yes |
| Salary | ₹4.00 – ₹5.00 LPA (Expected) |
| Job Type | Full-Time |
| Work Mode | Work From Office |
| Location | PAN India |
| Job Function | Customer/Technical Support |
| Last Date | 15 September 2026 |
| Shift | Flexible / Rotational Shifts |
| Service Bond | No Service Bond |
| Postgraduate Students | Not Eligible |
Cognizant Digital Workplace Practice Service Desk Job Description
Cognizant is looking for fresh graduates to join its Digital Workplace Practice (Service Desk) team. The selected candidates will provide technical support to clients and end users while helping maintain the smooth functioning of computer systems and IT services.
As a Service Desk professional, candidates will act as the first point of contact for users reporting technical issues. The role requires candidates to log and track service tickets, troubleshoot hardware and software problems, resolve issues within defined SLAs, and coordinate with other IT teams when advanced technical assistance is required.
Candidates should have a client-focused approach, strong communication skills, basic technical knowledge, and the ability to work in shifts from a Cognizant office location.
Roles and Responsibilities
- Serve as the first point of contact for end users reporting IT issues.
- Log, track, and resolve Service Desk tickets accurately.
- Work within defined Service Level Agreements (SLAs).
- Troubleshoot hardware and software-related issues.
- Identify and resolve common technical problems to minimize downtime.
- Escalate complex technical issues to the appropriate internal IT teams.
- Collaborate with different teams to ensure timely issue resolution.
- Maintain accurate records of incidents and service requests.
- Build and maintain knowledge base articles for faster issue resolution.
- Provide professional and client-focused technical support.
- Follow Cognizant processes, procedures, and service standards.
Qualifications & Skills
- Candidates must be graduating in 2025 or 2026.
- Must have completed or be pursuing a 3-year full-time undergraduate degree.
- Eligible degrees include B.Com, BCA, B.Sc, BA, BBA, B.Voc, BMS, and similar three-year UG programs.
- Minimum 50% marks are required in X, XII, Diploma, and UG academics.
- Rounding off 49.9% to 50% is not allowed.
- Candidates must have a minimum 50% aggregate in the pursuing degree at the time of joining.
- Candidates should have no standing arrears at the time of joining.
- Students currently enrolled in a full-time postgraduate course are not eligible.
- Good verbal and written communication skills.
- Sound basic technical knowledge.
- Strong troubleshooting and problem-solving skills.
- Client-focused mindset with the ability to support users from diverse backgrounds.
- Flexibility to work in different shifts and from any Cognizant office location is mandatory.
- Candidates must be Indian nationals or OCIs currently residing in India.
Work Environment
This is a Work From Office Service Desk opportunity with Cognizant. Selected candidates should be flexible to work from any Cognizant office location based on business requirements, shift timing, and technology needs.
The role involves regular interaction with end users and internal IT teams. Candidates may need to work in rotational or shift-based schedules, including night shifts depending on client and project requirements.
Cognizant also provides safe and comfortable cab facilities for pick-up and drop for applicable employees working in shifts.
Salary Details
The official job information does not specify the CTC and states that salary details will be provided as candidates progress through the hiring process.
The expected salary for this type of Cognizant Service Desk fresher role is approximately ₹4.00 LPA to ₹5.00 LPA. This is an estimated range and not an officially announced Cognizant CTC. Comparable Cognizant Service Desk fresher listings have shown compensation around ₹5 LPA.
Additional benefits mentioned for this hiring include:
- No service bond.
- Night shift allowance.
- Safe and comfortable cab facilities for pick-up and drop.
- Timely rewards and recognition for top performers.
- Cognizant-sponsored higher education from BITS Pilani for eligible candidates from Science, Technology, and Mathematics backgrounds.
Benefits are subject to applicable eligibility criteria and company policies.
Cognizant Hiring 2026 Application Details
Application Deadline: 15 September 2026
Job Function: Customer/Technical Support
Eligible Batches: 2025 and 2026 graduates
Job Location: PAN India
Candidates should ensure that they meet all academic and eligibility requirements before submitting their application.
Mandatory Documents For Registration
Candidates are required to keep the following document ready during registration:
- Updated resume of maximum 2 pages.
- High-resolution passport-size photograph on the resume.
- The photograph should have a light background.
- Both ears should be visible in the photograph.
Mandatory Documents For Interview
Candidates should carry all required academic documents during the interview process, including:
- College ID card.
- School mark sheets.
- College/UG mark sheets.
- Other academic documents as requested by Cognizant.
Mandatory Documents For Onboarding
Final onboarding is subject to satisfactory background verification. Candidates should have the following documents available:
- PAN Card.
- Voter ID Card or Passport for citizenship verification.
- Aadhaar Card.
- Candidates without a PAN card should apply for one before onboarding.
- PAN details, including last name and father’s name, should match the registered information to avoid background verification issues.
How To Apply For Cognizant Fresher Hiring 2026
- Click on the Apply Here button provided below.
- Visit the official Cognizant recruitment page.
- Review the eligibility criteria carefully.
- Register using your accurate academic and personal details.
- Upload your updated resume with a recent passport-size photograph.
- Make sure your academic information matches your official records.
- Submit the application before the deadline.
- Keep checking your registered email address for further recruitment and interview updates.
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About Cognizant
Cognizant is a global technology and professional services company that provides IT services, digital transformation solutions, consulting, engineering, and technology services to organizations across industries.
The company works with businesses to improve technology operations, modernize systems, develop digital solutions, and support enterprise transformation. Cognizant has a large workforce across different regions and offers opportunities for fresh graduates in areas such as technology, customer support, engineering, and digital services.
