Optum is hiring freshers for the role of Customer Service Representative in Noida, India. Candidates from any graduate background, excluding B.Tech and MCA, can apply for this opportunity. This is a full-time role for candidates who have good communication skills, basic computer knowledge, and are comfortable working night shifts.
The selected candidates will interact with customers through online chat and secure email to help them understand their healthcare benefits and resolve their queries. Candidates with good typing speed and strong communication skills can consider this opportunity to start their career with a global healthcare organization.
Optum Off Campus 2026 Hiring Freshers For Customer Service Representative
| Details | Information |
|---|---|
| Company | Optum |
| Job Role | Customer Service Representative |
| Qualification | Any Graduate (Excluding B.Tech/MCA) |
| Eligible Batch | Freshers / Recent Graduates |
| Experience | Freshers |
| Expected Salary | ₹3 – ₹5 LPA (Expected) |
| Job Type | Full-Time |
| Job Category | Customer Services |
| Location | Noida, India |
| Work Shift | Night Shift |
| Typing Speed | 35–40 WPM |
| Date Posted | 15 July 2026 |
| Requisition Number | 2377037 |
Job Description
Optum is looking for Customer Service Representatives to join its customer service team in Noida. The role involves communicating with customers through chat and secure email and helping them with questions related to their healthcare benefits.
The selected candidates will use digital tools and communication skills to provide accurate information, understand customer concerns, and create a positive service experience. The role requires candidates to be comfortable using computers, websites, applications, messaging platforms, and other technology tools.
Qualifications & Skills
- Any Graduate can apply, excluding B.Tech and MCA.
- Freshers are eligible for this opportunity.
- Basic knowledge of computers and business operations.
- Minimum typing speed of 35–40 words per minute.
- Excellent verbal and written communication skills.
- Strong interpersonal and customer service skills.
- Comfortable working night shifts.
- Ability to communicate professionally through online messaging.
- Good understanding of websites, applications, and digital platforms.
- Ability to understand customer queries and provide appropriate responses.
- Strong attention to detail.
- Ability to adapt to changes in processes and work requirements.
Roles and Responsibilities
- Handle customer queries related to healthcare benefits through online chat.
- Respond to customer inquiries received through secure email.
- Provide accurate information about available healthcare benefit services.
- Communicate with customers in a professional and conversational manner.
- Build positive relationships with customers through effective communication.
- Maintain a typing speed of approximately 35–40 WPM.
- Use internal systems, digital platforms, automation tools, and other technologies effectively.
- Maintain familiarity with websites, applications, and SMS-based customer engagement platforms.
- Understand customer questions even when their messages are unclear and ask appropriate clarifying questions.
- Provide product and service information based on customer requirements.
- Follow company policies, procedures, and communication guidelines.
- Adapt to changes in customer service processes and messaging programs.
- Maintain a high-quality customer experience while handling multiple interactions.
- Work collaboratively with team members to achieve business and customer service goals.
How To Apply For Optum Careers
- Click on the Apply Here button provided below.
- You will be redirected to the official Optum Careers website.
- Click on Apply.
- Register for an account or log in if you already have one.
- Complete the application form with accurate information.
- Upload your updated resume and other required documents.
- Review all the information before submitting your application.
- Submit the application successfully.
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About Optum
Optum is a global healthcare organization that combines healthcare services, technology, data, and pharmacy benefits to help improve health outcomes. The company works with individuals, healthcare providers, employers, and organizations to make healthcare more accessible and effective.
Optum is part of UnitedHealth Group and offers career opportunities across customer service, technology, healthcare operations, analytics, pharmacy services, and other business areas. The company focuses on innovation, inclusion, professional development, and improving the overall healthcare experience for the communities it serves.
