vSalesforce is hiring candidates for the Associate Technical Support Engineer role in Hyderabad. This is an office-based, full-time opportunity under the Global Voice Support Team, Cloud Success organization. Candidates with a bachelor’s degree in Computer Science, Information Technology, or a related technical field can apply for this position.
The role involves providing frontline technical support to Salesforce customers globally through phone, email, and chat. Candidates will assist customers with user management, data management, reporting, dashboards, and Salesforce Cloud applications while working in a 24/7 support environment with rotational shifts.
Salesforce Hiring 2026
| DetailsInformation | Information |
|---|---|
| Company | Salesforce |
| Job Role | Associate Technical Support Engineer |
| Qualification | Bachelor’s Degree in Computer Science, IT or Related Field |
| Experience | Up to 12 Months |
| Freshers Eligible | Yes, depending on relevant experience |
| Salary | ₹6 – ₹12 LPA (Expected) |
| Job Type | Full-Time |
| Work Mode | Office-Based |
| Location | Hyderabad, Telangana |
| Job Category | Customer Success |
| Team | Global Voice Support Team, Cloud Success |
| Job Requisition ID | JR356515 |
| Posted On | 18 September 2026 |
| Last Date to Apply | 19 September 2026 |
| Shift | Rotational / 24×7 Support |
Salesforce Associate Technical Support Engineer Job Description
Salesforce is looking for an Associate Technical Support Engineer to join its Global Voice Support team within Cloud Success. The selected candidate will serve as a frontline technical support representative for Salesforce customers around the world.
The role involves troubleshooting customer issues, providing feature guidance, and recommending best practices across Salesforce applications. Candidates will communicate with customers through phone, email, and chat and will be responsible for maintaining accurate case documentation.
The position also requires an automation mindset. Candidates will be encouraged to use AI tools and automation to resolve customer issues efficiently, reduce repetitive manual work, and identify opportunities to improve support processes.
Roles and Responsibilities
- Provide frontline technical support to Salesforce customers globally.
- Assist customers through phone, email, and chat.
- Troubleshoot technical issues and provide appropriate solutions.
- Advise customers on best practices related to user management, data management, reporting, and dashboards.
- Identify cases that need to be escalated to Professional Services or the Account Executive team.
- Track customer communications and maintain accurate case documentation in Salesforce.
- Follow established technical support processes and procedures.
- Identify opportunities to improve support processes.
- Use AI tools and automation to reduce repetitive work and improve resolution times.
- Work collaboratively with global support teams.
- Work across different shifts in Salesforce’s 24/7/365 support model.
- Adapt to changing shift assignments based on business requirements.
- Maintain a strong focus on customer success and customer experience.
Qualifications & Skills
- Bachelor’s degree in Computer Science, Information Technology, or a related technical field.
- Up to 12 months of experience in voice support, IT/product support operations, or customer-handling roles.
- Strong customer-first mindset and genuine interest in customer experience.
- Fluent English communication skills, both written and verbal.
- Strong organizational, analytical, and problem-solving abilities.
- Action-oriented approach with the ability to work efficiently.
- Curiosity about AI-driven tools and workflows.
- Interest in using automation to improve support delivery.
- Ability to learn quickly and adapt to changing requirements.
- Technical aptitude for learning Salesforce Cloud applications and solutions.
- Ability to work independently and take responsibility for assigned tasks.
- Willingness to work in rotational shifts within a 24/7 support environment.
Desired Skills
The following qualifications are desirable but not mandatory:
- Salesforce ADM 201 certification.
- Salesforce ADM 211 certification.
- Experience supporting international clients.
- Multilingual proficiency in German, French, Italian, Spanish, Portuguese, or Dutch.
Work Environment
This is an office-based position in Hyderabad and operates within a 24/7/365 global support environment. Candidates must be comfortable working rotational shifts, as shift assignments can change according to business requirements.
The role involves regular interaction with international customers through phone, email, and chat. Candidates should therefore be comfortable working in a fast-paced customer support environment and handling customer issues professionally.
Salary Details
The expected salary for the Salesforce Associate Technical Support Engineer role in Hyderabad is approximately ₹6 LPA to ₹12 LPA.
This is an estimated salary range based on comparable technical support roles in Hyderabad and is not an officially disclosed Salesforce compensation range. Actual compensation may vary based on qualifications, experience, skills, and company policies.
How To Apply For Salesforce Associate Technical Support Engineer
- Click on the Apply Here button provided below.
- Visit the official Salesforce careers page.
- Search for Associate Technical Support Engineer.
- You can also search using Job Requisition ID JR356515.
- Review the eligibility criteria and job requirements.
- Create an account or log in to your Salesforce careers account.
- Complete the application form with accurate information.
- Upload your updated resume and other required documents.
- Review all details before submitting your application.
- Submit your application before the stated deadline.
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Important Note While Applying For Jobs
Candidates should carefully review the official Salesforce job requirements before applying. The application deadline mentioned in the posting is 19 September 2026.
Salesforce states that AI tools may be used to assist recruiters in assessing resumes and qualifications during the recruiting process. However, Salesforce states that human personnel make candidate selection and hiring decisions.
Candidates requiring reasonable accommodation during the application or recruitment process can submit a request through Salesforce’s accommodations process.
Selection and Interview Process at Salesforce
The recruitment process can vary depending on the position and hiring requirements. Candidates may generally go through multiple stages during the selection process.
1. Application & Resume Screening:
The recruitment team reviews applications and resumes to determine whether candidates’ education, experience, technical aptitude, and communication skills align with the position.
2. Recruiter / Initial Interview:
Candidates may be contacted by a recruiter to discuss their background, interest in the role, communication abilities, availability, and other basic employment details.
3. Technical / Support Interview:
Candidates may be evaluated on technical support concepts, troubleshooting, customer handling, problem-solving, communication, and their ability to learn Salesforce Cloud applications.
4. Final Interview / Selection:
Shortlisted candidates may participate in additional discussions with hiring managers or team members before a final employment decision is made.
About Salesforce
Salesforce is a global technology company known for its customer relationship management (CRM) platform and cloud-based business applications. The company develops solutions that help organizations manage customer relationships, sales, service, marketing, analytics, and other business operations.
Salesforce also focuses heavily on artificial intelligence and its Agentforce platform, which is designed to bring AI agents into enterprise workflows. The company combines AI capabilities with its CRM platform to help organizations improve customer and business processes.
The Salesforce Futureforce University Recruiting program focuses on attracting and developing interns and new graduates through opportunities to work on real projects, mentorship programs, job shadowing, and talent development courses.
