Looking for a promising career opportunity in a leading global business services company? The latest Sutherland Recruitment 2026 drive brings an excellent opportunity for candidates seeking a stable and rewarding career in customer support and vendor management. Sutherland is currently hiring for the position of Associate at its Chennai location.
This opportunity is ideal for freshers and experienced candidates who possess strong communication skills and are interested in working in a dynamic multinational environment. If you are searching for freshers hiring, off campus drive, or customer support jobs in Chennai, this recruitment drive could be the right fit for you.
Sutherland Recruitment 2026
| Particulars | Details |
|---|---|
| Company Name | Sutherland |
| Job Role | Associate |
| Qualification | HSC, Any Graduation, 10+5, 12+3 Diploma with Mandarin Language Certificate |
| Experience | Freshers & Experienced |
| Job Location | Chennai, Tamil Nadu |
| Employment Type | Full-Time |
| Shift | Rotational Shifts (Day & Night) |
| Work Schedule | 5 Days Working, 2 Rotational Offs |
| Salary | As Per Company Standards |
Job Overview
As an Associate at Sutherland, you will be responsible for handling customer and vendor queries, providing timely support, and ensuring smooth communication between different business functions. The role requires excellent verbal and written communication skills, problem-solving abilities, and the capability to work in a fast-paced environment.
Candidates selected for this position will work closely with vendors, internal teams, and customers to resolve issues efficiently while maintaining high-quality service standards.
Key Responsibilities
Candidates selected for the Associate role will be expected to perform the following responsibilities:
- Resolve customer issues, concerns, and inquiries through professional written and verbal communication.
- Provide prompt and efficient support to vendors and ensure timely issue resolution.
- Escalate complex concerns to the appropriate teams whenever necessary.
- Build strong platform knowledge and business understanding to support vendors effectively.
- Maintain professionalism and represent the company positively in every interaction.
- Demonstrate excellent time management and multitasking skills while working independently.
- Contribute to a collaborative team environment by assisting colleagues when required.
- Achieve performance goals related to quality, productivity, attendance, and first-contact resolution.
- Analyze customer concerns using logical reasoning and data interpretation skills.
- Identify recurring trends and share improvement recommendations with relevant departments.
- Coordinate with teams such as Customer Service, Merchant Investigations, and Payments to resolve vendor-related issues.
Skills Required
To succeed in this role, candidates should possess the following skills:
Strong Communication Skills
Excellent written and verbal communication is essential for interacting with customers, vendors, and internal stakeholders.
Problem-Solving Ability
The ability to identify issues, analyze situations, and provide effective solutions is highly valued.
Time Management
Candidates should be capable of managing multiple tasks efficiently while maintaining productivity standards.
Team Collaboration
Working effectively with cross-functional teams is important for ensuring smooth operations and quick issue resolution.
Adaptability
The ability to work in rotational shifts and adapt to changing business requirements is crucial.
Analytical Thinking
Candidates should be comfortable interpreting information, identifying trends, and suggesting process improvements.
Educational Qualification
To apply for the Sutherland Associate role, candidates should meet any one of the following educational requirements:
- Higher Secondary Certificate (HSC)
- Any Graduate
- 10+5 Qualification
- 12+3 Diploma
Additionally, candidates must possess a Mandarin Language Certificate, which is a mandatory requirement for this position.
Why Join Sutherland?
Sutherland is known for providing employees with an engaging and growth-oriented work culture. Here are some reasons why candidates should consider joining the company:
Global Career Exposure
Employees get the opportunity to work with international clients and teams, gaining valuable global business experience.
Learning and Development
Sutherland invests heavily in employee training and professional development, helping team members build skills that support long-term career growth.
Fast-Paced Work Environment
The company offers exciting challenges that encourage employees to continuously learn and improve.
Recognition and Rewards
Outstanding performance is acknowledged through various recognition programs and career advancement opportunities.
Inclusive Workplace Culture
Sutherland promotes diversity, inclusion, and collaboration, creating a positive environment where employees can thrive.
Salary Details
The salary for the Associate position at Sutherland has not been officially disclosed in the job notification. However, candidates can expect a competitive compensation package based on their qualifications, language proficiency, skills, and overall performance during the recruitment process.
In addition to salary, employees may also receive various company benefits and career development opportunities offered by Sutherland.
Hiring Location
The recruitment drive is currently being conducted for:
Chennai, Tamil Nadu
Candidates who are willing to work from the Chennai office and can accommodate rotational shifts are encouraged to apply.
Work Schedule
- Rotational Day and Night Shifts
- 5 Working Days Per Week
- 2 Rotational Weekly Offs
This schedule provides flexibility while ensuring smooth business operations across global markets.
How to Apply for Sutherland Recruitment 2026?
Interested candidates can apply online through Sutherland’s official careers portal.
Application Steps
- Visit the official Sutherland Careers website.
- Search for the Associate job opening in Chennai.
- Read the complete job description and eligibility criteria.
- Prepare an updated resume highlighting your skills and qualifications.
- Submit the online application form.
- Wait for further communication regarding assessments and interviews.
About Sutherland
Sutherland is a globally recognized business process transformation company that helps organizations improve customer experiences through technology, automation, artificial intelligence, cloud engineering, and advanced analytics.
Founded with a vision to transform business operations, Sutherland partners with some of the world’s most iconic brands. The company has developed over 200 patented innovations across AI and digital technologies. Through its expertise in digital transformation and operational excellence, Sutherland enables businesses to improve efficiency, customer satisfaction, and overall performance.
With a strong presence across North America, Latin America, Asia-Pacific, Europe, the Middle East, and Africa, Sutherland offers employees a truly global work environment along with excellent career growth opportunities.
