Wipro is hiring freshers and entry-level candidates for the role of Associate in Mumbai, Maharashtra. This is a full-time opportunity for candidates looking to start their careers in technical support, customer service, troubleshooting, and client assistance.
The selected candidates will be responsible for handling client queries through telephone and email, resolving technical issues, maintaining customer records, following service-level agreements, and providing effective support. Candidates with good communication and problem-solving skills can consider applying for this opportunity.
Wipro Off Campus 2026 Hiring Fresher For Associate
| Details | Information |
|---|---|
| Company | Wipro |
| Job Role | Associate |
| Qualification | Not Specified |
| Eligible Batch | Freshers / Recent Graduates |
| Experience | Fresher / Entry Level |
| Expected Salary | ₹3 – ₹5 LPA (Expected) |
| Job Type | Full-Time |
| Job Category | Technical Support / Customer Support |
| Location | Mumbai, Maharashtra |
| Posting Date | 17 August 2026 |
| Apply By | Not Specified |
Job Description
The Associate role at Wipro focuses on providing effective technical and customer support while ensuring that client issues are resolved within defined service-level agreements. The candidate will handle customer requests, troubleshoot problems, maintain accurate records, and escalate complex issues when required.
The role also involves continuous learning through product training and self-learning opportunities. Candidates will work with team leaders and other members to maintain operational excellence and deliver a high level of customer service.
Qualifications & Skills
- Good verbal and written communication skills.
- Strong customer service skills.
- Good problem-solving and troubleshooting abilities.
- Ability to understand and resolve customer queries.
- Ability to communicate technical information in a simple and understandable manner.
- Good organizational and documentation skills.
- Ability to work independently and as part of a team.
- Willingness to participate in product-specific training.
- Ability to follow standard processes and service-level agreements.
- Good time management and attention to detail.
Roles and Responsibilities
- Provide technical support and assistance to clients.
- Handle incoming customer queries through telephone and email.
- Understand customer problems and provide appropriate solutions.
- Record and maintain customer information and details of reported issues.
- Track customer queries and document the troubleshooting steps taken.
- Resolve client issues according to defined SLAs.
- Use internal knowledge bases and resources to assist with problem resolution.
- Understand product features and provide accurate information to customers.
- Analyze call and query logs to identify frequently occurring problems.
- Maintain and update self-help documentation for customers.
- Identify serious or unresolved issues and escalate them to the team leader.
- Provide customers with relevant product information and disclosures.
- Follow company processes and service agreements.
- Guide customers through step-by-step troubleshooting procedures.
- Help customers understand product features and navigate product menus.
- Maintain accurate records of calls and emails using designated systems.
- Offer alternative solutions when appropriate to retain customers and clients.
- Follow up with customers and make scheduled callbacks to collect feedback.
- Participate in product training and other required learning programs.
- Work with team leaders to identify training and learning requirements.
- Continuously improve job knowledge through self-learning and professional development.
How To Apply For Wipro Careers
- Click on the Apply Here button provided below.
- You will be redirected to the official Wipro Careers website.
- Search for the Associate position in Mumbai.
- Click on Apply.
- Register for a new account or log in if you already have an account.
- Complete the application form with accurate information.
- Upload your updated resume and required documents.
- Review all the details before submitting your application.
- Submit the application successfully.
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About Wipro
Wipro Limited is a global technology services and consulting company that provides digital transformation, engineering, technology, and business process solutions to clients worldwide. The company operates across multiple countries and supports organizations with technology solutions designed to improve business performance and customer experiences. Wipro has a large global workforce and offers career opportunities across technology, customer support, consulting, and other professional areas.
