Wipro is hiring candidates for the role of Associate – Labelling in Bengaluru, Karnataka. This is a full-time opportunity for candidates interested in customer service, technical support, helpdesk operations, and client query resolution. Candidates with relevant customer service and helpdesk skills can apply for this opportunity.
The selected candidates will provide technical and process support to clients, resolve customer queries, maintain accurate records, and ensure that service-level agreements are followed. This role also provides opportunities to develop product knowledge, communication skills, troubleshooting abilities, and customer service expertise.
Wipro Off Campus 2026 Hiring For Associate – Labelling
| Details | Information |
|---|---|
| Company | Wipro |
| Job Role | Associate – Labelling |
| Qualification | Any Graduate / Relevant Qualification |
| Experience | Freshers / Entry Level |
| Eligible Batch | Not Specified |
| Expected Salary | ₹2.5 – ₹4.5 LPA (Expected) |
| Job Type | Full-Time |
| Job Schedule | Regular |
| Location | Bengaluru, Karnataka |
| Posting Start Date | 11 August 2026 |
| Job Category | Customer Service / Helpdesk |
| Mandatory Skill | Customer Service Helpdesk |
Job Description
Wipro is looking for an Associate – Labelling to provide effective technical and process support to clients. The role involves handling customer queries through telephone and email, troubleshooting issues, maintaining records, and ensuring that client requests are resolved according to defined service-level agreements.
The selected candidate will work with internal teams and clients to understand problems, provide appropriate solutions, escalate critical issues when required, and maintain high standards of customer service. The role also requires employees to continuously improve their product knowledge through training and self-learning.
Qualifications & Skills
- Knowledge of customer service and helpdesk processes.
- Good verbal and written communication skills.
- Ability to handle customer queries professionally.
- Basic troubleshooting and problem-solving skills.
- Ability to understand customer requirements and provide suitable solutions.
- Good documentation and record-keeping skills.
- Ability to work according to defined SLAs and quality standards.
- Strong attention to detail.
- Ability to learn new products, tools, and processes.
- Good organizational and time-management skills.
- Ability to work independently and as part of a team.
Roles and Responsibilities
- Support business processes by handling transactions according to required quality standards.
- Respond to incoming customer requests through telephone and email.
- Collect and document relevant customer information and details about reported issues.
- Record, track, and maintain customer queries and their resolutions.
- Follow standard procedures to resolve client queries.
- Resolve customer issues within the defined service-level agreements.
- Use internal knowledge bases, FAQs, and available resources to provide effective solutions.
- Understand product features and provide appropriate guidance to customers.
- Analyze call and query logs to identify frequently occurring issues.
- Maintain and update self-help documents to improve customer resolution time.
- Identify serious or unresolved issues and escalate them to the appropriate team leader.
- Provide customers with relevant product information and disclosures.
- Troubleshoot customer queries in a professional and user-friendly manner.
- Guide customers through step-by-step solutions and product features.
- Maintain accurate logs and records using designated tracking systems.
- Offer alternative solutions when appropriate to retain customers and business.
- Make scheduled follow-up calls and collect customer feedback.
- Participate in product and technical training programs.
- Keep knowledge updated regarding product features, changes, and process improvements.
- Work with team leaders to identify training and learning requirements.
- Participate in self-learning activities to improve job knowledge and performance.
Performance Parameters
| Parameter | Key Measures |
|---|---|
| Process | Cases resolved per day, process compliance, quality standards, SLA achievement, customer feedback |
| Self-Management | Productivity, efficiency, attendance, training hours, and technical training completed |
How To Apply For Wipro Careers
- Click on the Apply Here button provided below.
- You will be redirected to the official Wipro careers page.
- Search for the Associate – Labelling position.
- Click on the relevant job opening.
- Register or log in to your Wipro careers account.
- Fill in the application form with the required details.
- Upload your updated resume and other documents if requested.
- Review all the information carefully.
- Submit your application.
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About Wipro
Wipro Limited is a global technology services and consulting company that provides digital transformation, engineering, consulting, and business process solutions to organizations worldwide. The company works with clients across multiple industries to help them build innovative, sustainable, and future-ready businesses. Wipro has a large global workforce and operates across numerous countries, offering career opportunities in technology, customer service, consulting, operations, and other business functions.
