Wipro, one of India’s most trusted IT and consulting giants, has opened applications for the role of Production Agent under its latest Wipro Recruitment 2025 drive. This opportunity is ideal for fresh graduates and early career professionals who want to begin their journey in customer support, client handling, and global service delivery. With the company expanding its service operations, this off campus drive provides an excellent platform for individuals who want to build a long-term career with a globally recognized organization.
If you are looking for freshers hiring opportunities at top MNCs, this role offers strong entry-level exposure, structured training, and the chance to work directly with clients across different domains.
Wipro Recruitment 2025
| Category | Details |
|---|---|
| Company Name | Wipro Limited |
| Job Role | Production Agent |
| Qualification | Any Graduate (Customer Service Skill Required) |
| Experience | Freshers Eligible |
| Location | Hyderabad |
| Salary | Not Disclosed |
| Working Mode | In Office |
| Job Type | Full Time |
| Working Days | 5 Days |
Job Overview
The Production Agent role at Wipro involves handling customer queries, providing product support, troubleshooting issues, and ensuring a seamless service experience for clients. Candidates will work from the Hyderabad office and operate in a full-time, in-office environment. This position is ideal for individuals who enjoy problem-solving, communication, and customer interaction.
As part of Wipro’s service delivery team, Production Agents play a crucial role in maintaining client satisfaction, managing customer expectations, and supporting the operational workflow.
Key Responsibilities
As a Production Agent, the candidate will be responsible for a wide range of client-facing and support tasks. These include:
- Handling all incoming customer service requests through phone calls or emails in a polite and professional manner.
- Documenting essential customer details such as name, department, issue type, and contact information.
- Maintaining availability status in internal systems such as RAVE to ensure accurate process tracking.
- Recording, analyzing, and tracking all customer queries, including solutions attempted and final resolutions.
- Following standard operating procedures to resolve issues within the defined Service Level Agreements (SLAs).
- Accessing internal knowledge bases and FAQs to provide accurate and quick resolutions.
- Learning product features and service details to offer better guidance and troubleshooting support.
- Maintaining and updating customer self-help documents to improve resolution times.
- Identifying patterns in customer complaints and highlighting recurring issues to prevent future problems.
- Escalating critical issues to team leaders when needed.
- Ensuring all product disclosures and essential information are clearly communicated to customers.
- Providing alternative solutions when required to retain customer satisfaction.
- Keeping accurate logs of all calls and emails using the designated tracking software.
- Performing follow-up calls to gather feedback and ensure closure as per SLAs.
- Participating in training sessions to stay updated with product changes, new features, and customer-handling methods.
- Working closely with team leaders to identify training needs and improve service quality.
- Continuously upgrading skills through self-learning and professional development modules.
This role demands strong communication skills, patience, attention to detail, and an ability to work efficiently in a structured process-driven environment.
Skills Required
To succeed in this role, candidates must possess:
- Strong customer service skills (mandatory).
- Ability to communicate clearly and professionally, both verbally and in writing.
- Basic troubleshooting skills with a customer-centric approach.
- Good organizational and documentation abilities.
- Willingness to learn product details, processes, and tools.
- Ability to multitask, manage time effectively, and adhere to SLAs.
- Comfort working in a fast-paced environment.
- Analytical mindset to identify trends or recurring issues in customer interactions.
Prior customer service or helpdesk experience is beneficial but not mandatory, making this an excellent opportunity for freshers.
Why Join Wipro?
Wipro offers one of the strongest foundations for individuals looking to start a career in customer support and service operations. Here are a few reasons to consider this role:
- Opportunity to work with one of India’s top IT and consulting companies.
- Exposure to international clients and cross-functional processes.
- Structured training programs and regular upskilling opportunities.
- Stable work environment with supportive leadership.
- Professional growth through performance-based advancements.
- Five-day work week, providing good work-life balance.
- Strong focus on ethical work practices and compliance.
Joining Wipro also offers long-term career paths across technical support, service operations, process management, or customer experience analytics.
Salary Details
The salary for the Production Agent position has not been officially disclosed by Wipro. Compensation may vary depending on experience, skills, and internal policies. However, similar roles in Wipro typically offer competitive pay, performance incentives, and additional benefits such as training access and career development programs.
Hiring Locations
The current openings for the Production Agent role are based in Hyderabad, where candidates will work in office as part of a full-time role. The five-day working schedule offers stability and consistency, making it suitable for freshers entering the corporate environment.
How to Apply
Candidates interested in the Wipro Recruitment 2025 off campus drive can apply through the official Wipro careers portal. Applicants should ensure their resume highlights:
- Communication skills
- Customer service experience (if any)
- Problem-solving abilities
- Willingness to learn and adapt
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Note : Submitting a well-structured resume and preparing for customer-service-oriented interview rounds will significantly improve your chances of selection.
About Wipro
Wipro Limited is a leading multinational corporation specializing in information technology services, consulting, and business solutions. Known for its innovative approach and customer-first culture, Wipro has consistently delivered transformative solutions to global enterprises. As the company accelerates toward becoming an AI-centric organization, it continues to invest in talent capable of supporting modern customer engagement and operational excellence.
With decades of expertise, a global presence, and a strong commitment to digital transformation, Wipro offers a workplace that values continuous learning, collaboration, and innovation.
