Wipro is hiring freshers and experienced candidates for the Associate Analyst role in Hyderabad. Candidates who have completed any graduate degree can apply for this opportunity. This is a suitable opening for candidates looking to begin or develop their career in client support, technical assistance, and business operations.
The role involves handling client queries through telephone and email, troubleshooting customer issues, documenting support requests, maintaining records, and providing solutions according to defined service-level agreements.
Wipro Recruitment Hiring Graduates 2026
| DetailsInformation | Information |
|---|---|
| Company | Wipro |
| Job Role | Associate Analyst |
| Qualification | Any Graduate |
| Experience | Freshers / Experienced |
| Freshers Eligible | Yes |
| Salary | ₹3.00 – ₹5.50 LPA (Expected) |
| Job Type | Full-Time |
| Work Mode | As per Wipro requirements |
| Location | Hyderabad, Telangana |
| Batch | Not Mentioned |
| Last Date | ASAP |
Wipro Associate Analyst Job Description
Wipro is looking for candidates who can provide effective product and client support while resolving incoming customer queries through telephone and email. The selected candidates will be responsible for understanding client issues, diagnosing problems, and guiding users through appropriate step-by-step solutions.
The role also requires candidates to maintain accurate records of customer interactions, follow standard processes, meet defined SLAs, and use internal knowledge bases and resources to resolve customer issues efficiently.
Candidates should have good communication and problem-solving skills and be comfortable interacting with clients in a professional manner.
Roles and Responsibilities
- Handle incoming help requests from clients through telephone and email.
- Communicate with clients in a courteous and professional manner.
- Record relevant end-user information, including name, department, contact details, and nature of the issue.
- Update availability in the RAVE system as required.
- Record, track, and document customer queries and resolutions.
- Follow standard processes and procedures to resolve client queries.
- Resolve customer issues according to defined SLAs.
- Access internal knowledge bases, FAQs, and support resources to assist clients.
- Learn relevant product details to improve customer interaction and troubleshooting.
- Document and analyze call logs to identify recurring issues and trends.
- Maintain and update self-help documents for customers.
- Provide product support and resolution by diagnosing customer problems.
- Guide users through step-by-step solutions.
- Assist clients with navigating product menus and understanding product features.
- Troubleshoot client queries in a user-friendly and professional manner.
- Maintain logs and records according to standard procedures.
- Accurately process incoming calls and emails using designated tracking systems.
Qualifications & Skills
- Candidates should have completed any graduate degree.
- Freshers and experienced candidates can apply.
- Good verbal and written communication skills.
- Strong customer service and problem-solving abilities.
- Ability to understand and diagnose client issues.
- Ability to guide customers through step-by-step solutions.
- Basic knowledge of computer systems and software applications.
- Ability to maintain accurate customer and support records.
- Good documentation and analytical skills.
- Ability to follow defined processes and service-level agreements.
- Professional approach when communicating with clients.
- Willingness to work according to business and shift requirements.
Work Environment
This is an opportunity based in Hyderabad, Telangana. The Associate Analyst will work closely with clients and internal teams to provide product support and resolve customer queries.
The role may involve handling customer requests through telephone and email and maintaining records using designated support systems. Candidates should be comfortable working in a structured support environment and meeting defined service-level requirements.
Salary Details
The expected salary for the Wipro Associate Analyst role is approximately ₹3.00 LPA to ₹5.50 LPA.
This is an estimated salary range based on comparable entry-level Associate Analyst and support roles and is not an officially disclosed Wipro compensation range. Actual salary may vary depending on the candidate’s qualifications, skills, experience, location, and applicable company policies.
How To Apply For Wipro Recruitment Hiring Graduates
- Click on the Apply Here button provided below.
- Visit the official Wipro careers page.
- Search for the Associate Analyst position.
- Review the job description and eligibility requirements carefully.
- Create an account or log in if required.
- Complete the application form with accurate information.
- Upload your updated resume and other required documents.
- Review all details before submitting your application.
- Submit your application through the official Wipro careers portal.
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Important Note While Applying For Jobs
Candidates should carefully read the job instructions and requirements before applying. If your CV is shortlisted, Wipro may contact you through your registered email address or other communication channels provided during the application process.
Candidates should regularly check their email inbox and spam folder for updates regarding assessments, interviews, and subsequent recruitment rounds.
Selection and Interview Process at Wipro
The Wipro recruitment process may vary depending on the position, location, and hiring requirements. Candidates may generally go through multiple stages.
1. Screen and Interview:
After submitting an application, a recruiter may review the candidate’s qualifications and profile. Shortlisted candidates may be contacted for a phone, video, or in-person interview depending on the role and location.
2. Online Assessment / Aptitude Test:
Candidates may be required to complete an online assessment. This can include areas such as mathematical ability, quantitative aptitude, logical reasoning, and other relevant skills.
3. Technical / Functional Interview:
The interview may focus on skills relevant to the Associate Analyst position. Candidates may be asked about Excel, customer support, troubleshooting, reporting, data handling, and practical problem-solving scenarios.
Candidates preparing for the role should be comfortable with Excel functions, Pivot Tables, VLOOKUP/XLOOKUP, IF statements, data validation, filtering, sorting, and conditional formatting.
4. HR / Final Round:
The final round may cover behavioral questions, strengths and weaknesses, communication skills, salary expectations, availability, shift flexibility, and overall suitability for the position.
Tips For Wipro Associate Analyst Interview
Candidates preparing for the Associate Analyst interview should focus on the following areas:
Excel Skills:
Revise Pivot Tables, VLOOKUP/XLOOKUP, IF functions, filtering, sorting, conditional formatting, data validation, and basic reporting.
Resume and Projects:
Be prepared to explain projects, internships, or technical experiences mentioned on your resume. Explain your role, tools or technologies used, challenges faced, and the results achieved.
Behavioral Skills:
Prepare examples demonstrating problem-solving, communication, teamwork, and customer-handling abilities. The STAR method can be useful for answering behavioral questions.
Basic Interview Questions
- Tell me about yourself.
- What are your strengths and weaknesses?
- Why do you want to work at Wipro?
- Why are you interested in the Associate Analyst role?
- How would you handle a difficult customer?
- How do you troubleshoot a problem when you do not know the solution?
- Are you comfortable working in shifts?
- Explain your experience with Excel.
- What is a Pivot Table?
- What is the difference between VLOOKUP and XLOOKUP?
About Wipro Company
Wipro is a leading Indian information technology, consulting, and business process services company. The company provides technology services and solutions to organizations across different industries.
Wipro works across areas including cloud computing, digital transformation, cybersecurity, data and analytics, artificial intelligence, software development, IT infrastructure, and business process services.
The company has a global workforce and provides opportunities across different technology and business functions.
