Wipro is hiring candidates for the Associate Analyst role in Hyderabad, Telangana. This opportunity is suitable for graduates looking to begin or develop their career in technical support and client service. The role focuses on resolving client queries, troubleshooting issues, maintaining service quality, and meeting defined process and service-level requirements.
The selected candidates will provide support to clients through telephone and email, document customer issues and resolutions, follow standard support procedures, and escalate complex issues when required. Candidates with knowledge of Retail Banking (BA) can apply for this opportunity.
Wipro Recruitment Hiring Graduates 2026
| DetailsInformation | Information |
|---|---|
| Company | Wipro |
| Job Role | Associate Analyst |
| Qualification | Graduate |
| Experience | Freshers / As Per Job Requirements |
| Freshers Eligible | Yes |
| Salary | ₹3.00 – ₹5.50 LPA (Expected) |
| Job Type | Full-Time |
| Work Mode | As per Wipro requirements |
| Location | Hyderabad, Telangana |
| Mandatory Skill | Retail Banking (BA) |
| Posting Start Date | 31 August 2026 |
Wipro Associate Analyst Job Description
The purpose of the Associate Analyst role is to provide effective technical and process support while actively resolving client issues or escalating them to the appropriate team within the required timeframe.
The selected candidates will handle incoming client requests through telephone and email, identify and understand customer issues, provide step-by-step solutions, and maintain accurate records of all queries and resolutions.
The role also involves following standard processes, meeting defined SLAs, maintaining knowledge of products and services, identifying recurring issues, and contributing to improved customer service and operational efficiency.
Roles and Responsibilities
- Support the process by managing transactions according to required quality standards.
- Handle incoming help requests from clients through telephone and email.
- Communicate with clients in a courteous and professional manner.
- Record relevant end-user information, including contact details and the nature of the issue.
- Maintain and update availability in the RAVE system.
- Record, track, and document customer queries and resolution steps.
- Follow standard processes and procedures to resolve client queries.
- Resolve customer issues according to defined service-level agreements.
- Access internal knowledge bases, resources, and FAQs to assist with problem resolution.
- Learn relevant product information to improve customer interaction and troubleshooting.
- Analyze call logs to identify recurring trends and potential problems.
- Maintain and update self-help documents for customers.
- Identify serious or unresolved issues and escalate them to the Team Leader.
- Provide relevant product information and disclosures to clients.
- Diagnose customer issues and provide appropriate troubleshooting solutions.
- Guide users through step-by-step solutions.
- Assist clients with navigating product menus and understanding product features.
- Maintain logs and records of customer queries according to standard procedures.
- Accurately process incoming calls and emails using designated tracking systems.
- Offer alternative solutions where appropriate to support customer retention.
- Follow up with customers and make scheduled callbacks when required.
- Participate in product training and other client-specific training programs.
- Work with team leaders to identify training and learning requirements.
- Continuously update job knowledge through self-learning and professional development.
Qualifications & Skills
- Candidates should have completed a graduate degree.
- Freshers may apply, subject to the requirements of the specific opening.
- Knowledge of Retail Banking (BA) is a mandatory skill.
- Good verbal and written communication skills.
- Strong customer service and problem-solving abilities.
- Ability to understand and troubleshoot client queries.
- Comfortable communicating with customers through telephone and email.
- Ability to document customer interactions accurately.
- Good analytical and troubleshooting skills.
- Ability to follow defined processes and service-level agreements.
- Willingness to participate in product and technical training.
- Ability to work effectively with team leaders and other support teams.
- Good time-management and organizational skills.
Work Environment
This is an opportunity based in Hyderabad, Telangana. The Associate Analyst will work in a client-support environment and handle customer requests through telephone and email.
Candidates will be expected to follow established processes, maintain accurate records, meet quality standards, and work toward defined process-level SLAs. The role may also involve product-specific training and continuous learning to stay updated with changes and new features.
Salary Details
The expected salary for the Wipro Associate Analyst role is approximately ₹3.00 LPA to ₹5.50 LPA.
This is an estimated salary range and is not an officially disclosed compensation range in the job information provided. Actual compensation may vary depending on the candidate’s qualifications, location, experience, and applicable Wipro policies.
How To Apply For Wipro Recruitment Hiring Graduates
- Click on the Apply Here button provided below.
- Visit the official Wipro careers page.
- Search for the Associate Analyst position in Hyderabad.
- Review the job description and eligibility requirements carefully.
- Create an account or log in if required.
- Complete the application form with accurate details.
- Upload your updated resume and other required documents.
- Review all information before submitting the application.
- Submit your application through the official Wipro careers portal.
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About Wipro Company
Wipro Limited is a global technology services and consulting company that provides digital transformation, consulting, engineering, and business process services to organizations around the world.
Wipro works with clients across different industries to help them address complex technology and business challenges. The company combines technology capabilities, consulting expertise, engineering services, and operational support to help organizations build modern and sustainable businesses.
Wipro operates across multiple countries and continues to focus on digital transformation, technology innovation, and the development of future-ready solutions.
Final Summary
Wipro is hiring for the Associate Analyst role in Hyderabad, Telangana. The position involves providing technical and process support to clients, resolving customer queries, troubleshooting issues, maintaining records, and meeting defined quality and service-level requirements.
Candidates with a graduate degree and knowledge of Retail Banking (BA) can apply. The expected salary for the role is approximately ₹3.00–₹5.50 LPA, while the official compensation should be confirmed during the recruitment process.
The posting start date is 31 August 2026, and candidates should review the official Wipro careers listing for the latest eligibility and application information before applying.
