The demand for remote jobs in India continues to grow, and one of the latest opportunities comes from Zomato. Candidates looking for work-from-home jobs in the customer support domain can now apply for the Zomato Customer Support hiring drive for 2026. This recruitment is open for both freshers and experienced candidates who are interested in building a career in the BPO and customer service industry.
The hiring process is being managed by Trove Consulting, and selected candidates will work remotely while handling customer queries for Zomato’s domestic BPO process.
Zomato Recruitment 2026
| Job Details | Information |
|---|---|
| Company Name | Zomato |
| Job Role | Customer Support Associate |
| Job Type | Full Time |
| Experience | 0 – 5 Years |
| Qualification | PUC / Graduate |
| Salary | ₹2.5 LPA – ₹3.5 LPA |
| Work Mode | Work From Home |
| Hiring Location | Bangalore/Bengaluru |
| Shift Timing | 24/7 Rotational Shifts |
| Industry | Domestic BPO |
| Eligible Candidates | Freshers & Experienced |
Job Overview
The company is hiring candidates for the role of Customer Support Associate under its Domestic BPO process. This is a completely work-from-home opportunity, making it suitable for candidates across India who want remote employment flexibility.
Freshers with good communication skills are encouraged to apply. Experienced candidates with prior BPO or customer service experience can also participate in the hiring process.
The role mainly involves handling customer queries, resolving complaints, and providing support through calls and communication channels.
Key Responsibilities
Candidates selected for the Zomato customer support process will be responsible for managing customer interactions professionally and efficiently. The role requires strong communication skills and the ability to handle customer concerns calmly.
Some of the major responsibilities include:
- Handling customer queries through voice support
- Resolving complaints related to orders and delivery services
- Providing accurate information to customers
- Maintaining a positive customer experience
- Escalating unresolved issues to the concerned department
- Following company guidelines and support procedures
- Working in rotational shifts including night shifts when required
Candidates must also maintain professionalism during customer interactions and ensure timely resolution of problems.
Skills Required
To qualify for this Zomato work-from-home recruitment drive, candidates should possess basic communication and customer handling skills. Since this is a voice-based support process, fluency in English and Hindi is important.
The company is looking for candidates with the following skills:
- Good English communication skills
- Hindi speaking ability
- Basic customer service knowledge
- Problem-solving skills
- Ability to work in rotational shifts
- Good listening skills
- Positive attitude and patience
- Ability to handle pressure situations
Additionally, applicants should have a Versant score of 5 or 6 to become eligible for the hiring process.
System Requirements for Work From Home
Since this is a remote customer support role, candidates must have the required technical setup at home. The company has clearly mentioned the minimum system requirements for smooth work performance.
Required system configuration includes:
- Windows 11 operating system
- Minimum 8 GB RAM
- Intel i7 processor
- Stable internet connection
- Power backup support
Candidates without the required setup may face difficulty during the selection or onboarding process.
Salary Details
One of the attractive aspects of this Zomato freshers hiring drive is the competitive salary package offered for remote customer support roles.
The salary structure is based on candidate experience:
- Freshers: ₹25,000 CTC per month
- 6 Months to 1 Year Experience: ₹26,000 CTC per month
- More than 1 Year Experience: ₹27,000 CTC per month
Apart from salary benefits, candidates also gain valuable experience in customer handling, communication, and BPO operations while working from home.
Why Join Zomato?
Working with Zomato offers several benefits for candidates looking to start or grow their careers in customer support and BPO operations.
Here are some reasons why this opportunity stands out:
Work From Home Flexibility
Candidates can work remotely without relocating to another city, making it ideal for freshers and students seeking flexibility.
Opportunity for Freshers
Unlike many companies that demand prior experience, this recruitment drive welcomes freshers with good communication skills.
Career Growth
Customer support roles help candidates improve communication, problem-solving, and professional skills that are valuable for future career opportunities.
Stable Income
The offered salary package is competitive for entry-level domestic BPO jobs in India.
Large Hiring Drive
With multiple openings available, candidates have a better chance of getting selected compared to limited hiring campaigns.
Eligibility Criteria
Candidates applying for the Zomato Customer Support role should meet the following eligibility requirements:
- PUC or graduate candidates can apply
- Freshers and experienced candidates are eligible
- Good English and Hindi communication skills are mandatory
- Versant score of 5 or 6 required
- Candidates should be comfortable with rotational shifts
- Must have the required system setup for remote work
Hiring Locations
Although the role is completely work from home, the hiring office for this recruitment process is located in Bangalore. Candidates from different parts of India can apply if they meet the eligibility requirements and technical setup conditions.
How to Apply
Interested candidates can apply for the Zomato Customer Support Work From Home recruitment through the official hiring platform or contact the recruiter directly for more details.
Applicants can also reach out through call or WhatsApp using the recruiter contact information provided in the job notification.
Before applying, candidates should ensure that:
- Their resume is updated
- Communication skills are prepared for interviews
- System requirements are available
- Internet connectivity is stable
About the Company
Zomato is one of India’s leading food delivery and restaurant discovery platforms. Founded in 2008, the company has expanded rapidly and now serves millions of customers across multiple cities. Zomato is widely recognized for its food delivery services, restaurant listings, dining reviews, and customer-focused digital solutions.
The company regularly hires customer support associates to ensure smooth communication between customers, restaurant partners, and delivery teams. Working with Zomato provides candidates with exposure to real-time customer interaction, problem-solving, and communication management.
