Concentrix is hiring for the position of Customer Service Representative, based in Hyderabad. This is a great opportunity for graduates and undergraduates who want to build a customer support career, resolving customer inquiries via inbound and outbound calls for a global technology and services leader. Below, we cover everything you need to know about this Concentrix recruitment 2026 opening — from responsibilities and eligibility to salary insights, the selection process, and how to apply.
Job Overview
| Particular | Details |
|---|---|
| Company | Concentrix |
| Position | Customer Service Representative (Advisor I) |
| Qualification | Graduate / Undergraduate in any discipline |
| Experience | 0 – 3 Years |
| Job Type | Full-Time |
| Job Location | Hyderabad, Telangana, India (Mindspace, Maximus Building) |
| Apply Mode | Online |
About the Role
As an Advisor I, Customer Service, you will interface with customers via inbound calls, outbound calls, or the internet depending on client requirements, providing support and resolution for routine issues with a client’s products or services. This starter-level role works with close supervision under clearly defined procedures, giving you a structured path to build customer service fundamentals from day one. Some assignments within this role may involve content moderation duties, reviewing text, images, or video for policy violations such as violence or explicit content.
Key Responsibilities
- Ensure service delivered to customers meets contractual Key Performance Indicators (KPIs).
- Clarify customer requirements and use decision-support tools to provide resolution.
- Listen attentively to customer needs, demonstrating empathy while building rapport.
- Greet customers courteously and maintain basic knowledge of client products/services.
- Prepare accurate work, notate accounts, and track information in the call tracking database.
- Offer additional products/services and refer complex queries to senior staff as needed.
Eligibility Criteria
Graduates or undergraduates in any discipline with 0-3 years of relevant experience can apply. Candidates should be courteous with a strong customer service orientation, dependable with strong attention to detail, and comfortable in a fast-paced, high-production work environment. Ability to rotate shifts as needed is required.
Required Skills
- Strong computer navigation skills and PC knowledge.
- Ability to communicate effectively, both written and verbally.
- Skilled in multi-tasking, with flexibility to adapt to changes quickly.
- Patience and a pleasant, professional tone in all customer contact situations.
- Ability to work independently as well as part of a team.
Recommended Certifications & Skills to Stand Out
For customer service representative roles in general, candidates often strengthen their applications with a basic typing and computer proficiency certificate, along with familiarity using CRM or ticketing tools. Practicing clear, empathetic phone communication and reviewing common customer service scripts helps build confidence before interviews. A calm, patient demeanor under pressure matters more here than any single certification.
Salary & Benefits
Concentrix offers a competitive starting salary along with structured training and the opportunity to work with well-known global brands across more than 70 countries, backed by a career framework designed to help entry-level advisors build sustained metric performance over time.
Career Growth Opportunities
Customer Service Representatives can progress into roles such as Senior Advisor, Team Lead, or Quality Analyst as they build process expertise and consistent performance within Concentrix’s global operations network.
Why Join Concentrix?
Concentrix is a global technology and services leader that powers the brands of the future. Human-centered, tech-powered, and intelligence-fuelled, Concentrix helps over 2,000 of the world’s best brands solve their toughest business challenges by integrating strategy and design with data, analytics, enterprise technology, and digital operations at speed and scale.
Selection Process
- Online Application
- Resume Screening
- Interview Rounds
- Final Offer
Frequently Asked Questions
Is prior call center experience required?
No, this is a starter-level role open to graduates and undergraduates with 0-3 years of experience — training is provided.
Are shifts fixed or rotational?
Shifts are rotational, so candidates should be flexible to work varying hours based on business needs.
How to Apply
Interested candidates should visit the official Concentrix careers portal and submit their online application before the position closes. Concentrix never requests payments or security deposits during hiring.
👉 Apply for Customer Service Representative Role at Concentrix
About the Company
Concentrix is a global technology and services leader, human-centered, tech-powered, and intelligence-fuelled, designing, building, and running fully integrated solutions across strategy, design, data, technology, and digital operations for the world’s best brands.
