Sutherland is hiring for the position of Technical Support Associate, based in Chennai, supporting Amazon devices as part of the Neighbour Solutions team. This is a great opportunity for candidates with an interest in consumer tech to build a career in technical support at a leading global business process company. Here’s everything you need to know about this Sutherland recruitment 2026 opening — from responsibilities and eligibility to benefits and how to apply.
Job Overview
| Particular | Details |
|---|---|
| Company | Sutherland |
| Position | Technical Support Associate |
| Job ID | REF43713H |
| Qualification | High School Diploma or currently enrolled in college |
| Experience | 1+ Year in Customer Service |
| Job Type | Full-Time, On-Site |
| Job Location | Chennai, Tamil Nadu, India |
| Apply Mode | Online |
About the Role
As part of the Neighbour Solutions team, you’ll support Amazon device customers with setup, troubleshooting, and technical issues over voice calls. Your day-to-day work involves resolving complex technical problems, ensuring devices work seamlessly, and collaborating with internal teams to document and escalate issues — all while delivering an exceptional customer experience for one of the world’s biggest tech brands.
Key Responsibilities
- Provide prompt and detailed support to customers via calls.
- Troubleshoot complex technical issues and offer effective solutions.
- Navigate multiple systems to research and resolve problems.
- Build strong product knowledge and offer advanced troubleshooting.
- Act as the customer’s advocate, identifying issues and suggesting improvements.
- Collaborate with internal teams to ensure high-quality, consistent service.
Eligibility Criteria
Candidates with a high school diploma, or currently enrolled in college, and at least 1 year of customer service experience can apply. Strong communication, problem-solving, and active listening skills are essential, along with an interest in consumer tech and basic knowledge of networks/Wi-Fi. Flexibility for shifts, including weekends and evenings, is required.
Required Skills
- Typing speed: 30 WPM (voice), 32 WPM (chat).
- Basic knowledge of networks and Wi-Fi troubleshooting.
- Strong communication and active listening skills.
- Experience troubleshooting consumer tech devices.
- Flexibility for weekend and evening shifts.
Recommended Certifications & Skills to Stand Out
For technical support roles supporting consumer electronics in general, basic networking fundamentals (home Wi-Fi setup, router troubleshooting) go a long way. A CompTIA A+ certification is a solid foundation, though hands-on familiarity with smart home devices and their common setup issues tends to matter more in interviews for this specific role.
Salary & Benefits
Sutherland offers competitive compensation packages inclusive of base pay, incentives, overtime, and shift differentials, along with an annual merit increase based on performance, an attractive PBI structure, exceptional health and life insurance, a paid referral program, and excellent reward and recognition programs.
Career Growth Opportunities
Technical Support Associates can progress into roles such as Senior Technical Support Associate, Team Lead, or Quality Analyst as they build deeper troubleshooting expertise and consistent performance within Sutherland’s technical support operations.
Why Join Sutherland?
Sutherland was founded 35 years ago and has become a leading global provider of business process and technology management services, offering analytics-driven back office and customer-facing solutions across the entire customer life cycle, under the “One Sutherland” culture of diversity and collaboration.
Selection Process
- Online Application
- Resume Screening
- Interview Rounds
- Final Offer
Frequently Asked Questions
Do I need prior tech support experience?
No specific tech support background is mandatory, but 1+ year of customer service experience and genuine interest in consumer tech are expected.
Is this a remote role?
No, this is a brick-and-mortar, on-site role based in Chennai.
How to Apply
Interested candidates should apply through the official Sutherland careers portal before the position closes. Sutherland never asks for payments or favors for job opportunities.
👉 Apply for Technical Support Associate Role at Sutherland
About the Company
Sutherland is a digital transformation company that has been delivering exceptional customer and employee experiences for over 37 years, combining robotic automation, conversational AI, and cloud-based platforms across a global “One Sutherland” team.
