Amazon is hiring freshers and experienced candidates for the Customer Support role in Hyderabad. Candidates who have completed 12th grade or above can apply for this opportunity. Previous customer service experience is not required, making this a suitable opportunity for freshers looking to start their career with Amazon.
The role involves assisting customers through phone, chat, and email while resolving queries related to online shopping, account security, identity verification, and orders. Selected candidates will work from the Amazon office in Hyderabad.
Amazon Walk-In 2026
| Details | Information |
|---|---|
| Company | Amazon |
| Job Role | Customer Support Associate |
| Qualification | 10+2 / 12th Pass or Graduation |
| Experience | 0–5 Years |
| Freshers Eligible | Yes |
| Salary | ₹3.75 – ₹4.75 LPA |
| Job Type | Full-Time, Permanent |
| Work Mode | Work From Office |
| Location | Hyderabad, Telangana |
| Walk-in Date | 27 August 2026 |
| Walk-in Time | 9:00 AM – 11:30 AM |
| Shift | Rotational Shifts |
| Languages | English and Hindi |
Amazon Customer Support Job Description
Amazon’s Customer Service team is looking for candidates who can provide effective support to customers and help resolve their queries. Customer Support Associates will be the first point of human contact for customers and will assist them through different communication channels.
The selected candidates may handle customer requests through phone, chat, and email. They will use different internal tools to investigate customer issues and provide appropriate solutions.
The role may also involve handling identity verification, account security concerns, purchase-related issues, and other customer service requests.
Candidates should be comfortable working with computers and navigating multiple systems while communicating with customers.
Roles and Responsibilities
- Answer customer queries through phone, chat, and email.
- Assist customers with online shopping and account-related concerns.
- Handle identity verification and account security queries.
- Troubleshoot customer issues and provide appropriate solutions.
- Review information using internal tools and systems.
- Identify and report potential fraud or security concerns.
- Resolve customer problems without relying completely on scripted responses.
- Maintain excellent customer service standards.
- Work with different teams and systems when required.
- Follow Amazon’s customer service processes and guidelines.
Qualifications & Skills
- Candidates must be 18 years or older.
- Must have completed 10+2 / 12th grade.
- Freshers and experienced candidates can apply.
- Graduation is not mandatory.
- Good verbal and written communication skills.
- Proficiency in English is required.
- Candidates should be comfortable communicating in English and Hindi.
- Basic computer knowledge is required.
- Ability to navigate multiple computer systems.
- Good problem-solving and customer-handling skills.
- Candidates must be willing to work in rotational shifts.
- Must be authorized to work in India.
Work Environment
This is a Work From Office opportunity based in Hyderabad. Customer Support Associates will spend most of their working hours at their desks assisting customers through phone, chat, and email.
Candidates should be comfortable working in rotational shifts, including late-night and overnight shifts. Early morning, afternoon, weekend, and overtime shifts may also be required depending on business requirements.
Salary Details
The expected salary for the Amazon Customer Support role is ₹3.75 LPA to ₹4.75 LPA.
The position may also provide additional benefits such as:
- Medical insurance
- Meal allowance of ₹1,100 per month
- Night shift premium pay
- Site transportation allowance
- Employee support programs
- Training and learning opportunities
- Lifestyle benefits and retail discounts
- Office facilities and other employee perks
Benefits and eligibility may vary based on applicable company policies.
Amazon Walk-In Interview Details
Walk-in Date: 27 August 2026
Time: 9:00 AM – 11:30 AM
Location: Amazon Development Centre (India) Pvt. Ltd., Floor 6, Tower 1, Laxmi Infobahn Private Limited SEZ, Survey No. 107(P), Kokapet Village, Gandipet Mandal, Ranga Reddy District, Hyderabad, Telangana – 500075
Candidates interested in attending the walk-in drive should carry the required documents and arrive at the venue within the mentioned time.
How To Apply For Amazon Customer Support
- Click on the Apply Here button provided below.
- Review the job details and eligibility criteria.
- Submit your application through the recruitment platform.
- Follow the instructions provided for the walk-in interview.
- Attend the interview at the Amazon Hyderabad location on 27 August 2026.
- Carry the required documents and a copy of your updated resume.
Apply Link: Click Here
About Amazon
Amazon is one of the world’s largest technology and e-commerce companies, with operations across multiple industries including e-commerce, cloud computing, entertainment, artificial intelligence, machine learning, logistics, and customer support.
Amazon’s customer service teams play an important role in helping customers resolve issues and providing a smooth shopping experience. The company also provides training and development opportunities to employees, making customer support roles a potential starting point for candidates beginning their professional careers.
Final Summary
Amazon is conducting a walk-in hiring drive for Customer Support Associates in Hyderabad. The opportunity is open to freshers and experienced candidates with 10+2/12th qualification, and previous customer service experience is not mandatory.
With 100 openings, an expected salary of ₹3.75–₹4.75 LPA, and additional employee benefits, this can be a useful opportunity for candidates looking for entry-level customer support jobs in Hyderabad.
Candidates who meet the eligibility criteria can attend the walk-in interview on 27 August 2026 between 9:00 AM and 11:30 AM.
