About
Ciena is a global telecommunications networking equipment and software services company that drives connectivity and digital transformation for enterprises, carriers, service providers, and data centers. Known for its innovation in optical networking, edge technology, and network automation, Ciena enables high-speed data traffic and resilient infrastructure worldwide. The company values technical excellence, engineering innovation, and real-world problem solving, making it a strong destination for early-career professionals seeking hands-on engineering experience.
Role Overview – Associate Field Service Engineering (New Grad)
- Position: Associate Field Service Engineering – New Grad
- Company: Ciena
- Location: Gurugram, India
- Experience Level: Fresh Graduates / Entry-Level
- Qualification: Bachelor’s degree in Engineering (Telecommunications, Electronics, Computer Science, IT, or similar field)
- Employment Type: Full-time
- Domain: Field Engineering / Technical Support / Network Services
This role is specifically designed for new graduates who want to begin a career supporting advanced networking products, deploying solutions in the field, and ensuring customer satisfaction through technical expertise.
Purpose of the Associate Field Service Engineering Role
The primary purpose of the Associate Field Service Engineering role is to support the implementation, maintenance, and operational performance of Ciena’s networking solutions for customers. As an engineer in this role, you will work in the field diagnosing issues, configuring equipment, supporting installations, and acting as a technical liaison between customers and internal engineering teams. This role blends hands-on technical work, customer interaction, and real-world problem solving in networking environments.
Key Responsibilities
As an Associate Field Service Engineer, your responsibilities typically include:
- Supporting installation and deployment of Ciena networking equipment at customer sites
- Troubleshooting hardware and software issues related to optical, IP, and transport systems
- Conducting maintenance and upgrades on existing network deployments
- Working with remote support teams to resolve complex technical issues
- Providing field-level technical assistance and guidance to customers
- Configuring, testing, and validating network components and services
- Preparing field reports, documentation, and service records
- Collaborating with engineering, product, and support teams to ensure customer satisfaction
- Maintaining compliance with safety and operational procedures
These responsibilities help ensure that deployed systems operate reliably and customers receive timely support.
Technical Skills Required
To succeed in this role, candidates generally need:
- Strong foundational knowledge of networking concepts, including TCP/IP, optical transport, switching, and routing technologies
- Understanding of network hardware components, fiber optics, and communication systems
- Ability to read schematics and network diagrams
- Familiarity with network diagnostic tools and command-line utilities
- Basic programming or scripting knowledge (Python, Bash – helpful)
- Comfortable working with technical documentation and service procedures
- Ability to quickly learn new technologies and product features
Practical knowledge from academic projects, labs, or internships in networking adds value.
Professional & Soft Skills
In addition to technical expertise, successful field engineers typically demonstrate:
- Strong communication skills, especially when explaining technical issues to customers
- Problem-solving and critical-thinking mindset
- Ability to work independently at customer locations
- Team collaboration and coordination skills
- Flexibility to travel as required for field assignments
- Time management and organization skills
- Customer-centric focus and professionalism
These soft skills amplify your impact in real-world engineering environments.
Daily Work Experience
A typical day as an Associate Field Service Engineer may include:
- Traveling to customer sites for installations or upgrades
- Configuring networking equipment according to client needs
- Running diagnostic tests and resolving field issues
- Collaborating with remote support and escalation teams
- Documenting service activities and reporting outcomes
- Providing training or insights to customer teams
- Supporting scheduled maintenance and proactive health checks
This day-to-day exposure helps build confidence and practical engineering capabilities.
Who Should Apply
This position is ideal for:
- Recent engineering graduates passionate about networking and field technology support
- Individuals with hands-on experience in network labs, internships, or projects
- Candidates who enjoy technical problem solving and client interaction
- Graduates seeking a career that blends field engineering with advanced technology exposure
Your enthusiasm for learning and hands-on work matters more than prior field experience.
Work Culture & Environment
Ciena fosters a collaborative and inclusive environment where engineers work cross-functionally to deliver high-quality solutions. The company encourages innovation, continuous learning, and technical excellence. As an entry-level engineer, you will be supported through mentorship, structured training, and technical resources.
Learning & Skill Development
In this role, you will gain exposure to:
- Real-world networking systems and telecommunications infrastructure
- Hands-on equipment configuration and performance tuning
- Troubleshooting and diagnostics of production networks
- Customer engagement and field service delivery
- Technical documentation and service processes
This experience builds an excellent foundation for future roles in network engineering or technical leadership.
Career Growth & Progression
With experience and strong performance, Field Service Engineers can progress into:
- Senior Field Service Engineer
- Network Implementation Consultant
- Technical Support Specialist
- Systems Engineer or Solutions Architect
- Network Operations or Engineering Manager
Career advancement depends on technical growth, customer impact, and leadership development.
Why This Role Matters
- Provides early-career exposure to world-class networking technologies
- Combines hands-on technical work with customer interaction
- Enhances diagnostic, problem-solving, and operational skills
- Supports foundational experience for engineering careers
Apply Link
Prepare your resume with networking projects, relevant certifications (like CCNA), and internships to strengthen your application.
Final Career Insight
The Ciena Associate Field Service Engineering (New Grad) role in Gurugram, India is an excellent opportunity for fresh engineering graduates to begin a career in network technology support and field services. With real-world exposure to advanced networking systems, hands-on field work, and collaboration with global teams, this role sets a strong foundation for long-term success in networking, telecommunications, and technical engineering careers.
