Razorpay is hiring for the position of Junior Analyst, CS Ops at its Bengaluru, India office. Razorpay is a leading full-stack financial technology company that powers payments and financial services for businesses across India and beyond. The Customer Service Operations (CS Ops) team plays a vital role in ensuring compliance, customer verification, and operational excellence across regulated systems.
Role Overview – Junior Analyst, CS Ops
- Position: Junior Analyst, CS Ops
- Company: Razorpay
- Location: Bengaluru, Karnataka, India
- Experience Level: Freshers / Early Career
- Qualification: Bachelor’s Degree (any discipline)
- Employment Type: Full-Time
- Domain: Customer Operations / Compliance / Fintech
The role focuses on operational tasks related to customer onboarding verification, compliance standards, and quality workflows within Razorpay’s regulated services.
Purpose of the Junior Analyst, CS Ops Role
The primary purpose of this role is to ensure accurate and compliant customer verification through regulated channels, uphold quality standards in operations, and support processes that align with financial compliance requirements — especially in areas involving identity and documentation verification. The position helps strengthen Razorpay’s customer onboarding experience while maintaining regulatory adherence.
Key Responsibilities
As a Junior Analyst in CS Ops, your key responsibilities will include:
- Conducting real-time video KYC sessions with customers in accordance with regulatory and internal compliance standards
- Verifying customer identity using officially valid documents such as Aadhaar, PAN, and other government-issued IDs
- Performing liveness checks, geo-tagging, and facial matching during sessions to ensure authenticity
- Capturing and securely storing video interactions per RBI’s Voice Call Interoperability Protocol (VCIP) guidelines
- Cross-checking details with supporting documents and ensuring accurate data entry in the KYC system
- Identifying and escalating suspicious or fraudulent cases to compliance or risk teams
- Maintaining confidentiality and data privacy standards
- Meeting daily/monthly targets for completed verifications while ensuring accuracy and compliance
- Providing feedback to improve VCIP processes, tools, and customer experience
These responsibilities place emphasis on both operational precision and compliance integrity while interacting with customers and internal systems.
Technical and Operational Skills Required
To excel as a Junior Analyst, CS Ops, candidates should demonstrate:
- Strong attention to detail in documentation and verification processes
- Ability to follow structured workflows and compliance standards
- Comfort with handling digital tools and video verification platforms
- Basic understanding of identity verification protocols and regulatory guidelines
- Accuracy in data entry and report preparation
- Confidence in engaging with customers during verification sessions
Practical coordination with technical systems and following compliance standards are central to the role.
Professional and Soft Skills
In addition to operational capabilities, Razorpay values the following soft skills:
- Clear verbal communication and customer interaction skills
- Strong analytical and problem-solving mindset
- Ability to work efficiently under time-bound targets
- Team collaboration and adaptability
- Commitment to maintaining high quality and integrity
These attributes help ensure effective performance and alignment with organizational standards.
Day-to-Day Work Experience
A typical workday for a Junior Analyst, CS Ops may involve:
- Reviewing customer verification requests
- Conducting video KYC sessions according to compliance guidelines
- Updating verification logs and data systems
- Communicating with internal risk/compliance teams on escalations
- Providing operational feedback and process improvement suggestions
- Tracking performance against targets
This combination of structured tasks and compliance orientation builds a strong foundation in regulated operations.
Who Should Apply
This opportunity is suitable for:
- Fresh graduates seeking entry into fintech operations
- Early-career professionals interested in verification, compliance, and risk workflows
- Individuals who enjoy structured, process-oriented roles
- Candidates who are attentive to detail and comfortable with regulated tasks
A strong academic record and willingness to learn industry processes enhance candidacy.
Work Culture and Environment
Razorpay emphasizes a culture of ownership, transparency, and agility where employees are encouraged to learn and innovate. Teams work collaboratively, with a focus on customer First values and continuous improvement in operational processes.
Career Growth and Progression
Starting as a Junior Analyst in CS Ops can lead to future roles such as:
- Operations Specialist or Executive
- Compliance Analyst or Risk Operations Associate
- Team Lead in Customer Support or KYC Operations
- Process Improvement or Quality Assurance Analyst
Growth is influenced by performance, operational accuracy, and mastery of complex workflows.
Why This Role Is Valuable
- Hands-on exposure to fintech operations and compliance systems
- Opportunity to learn regulated verification protocols and digital tools
- Professional grounding in data accuracy and quality standards
- Gateway to careers in operations, risk, and compliance within fintech
How to Apply
Candidates interested in this position should apply through the official Razorpay careers portal hosted on Greenhouse. Highlight your attention to detail, communication clarity, and eagerness to work in regulated financial operations.
Final Career Insight
The Razorpay Junior Analyst, CS Ops role in Bengaluru is a strong entry-level opportunity for professionals who want to enter the fintech ecosystem via operations and compliance functions. With structured tasks, real customer interactions, and regulatory frameworks, this role provides practical experience and a path for growth in operational and risk-focused careers.
