Sutherland is hiring for the New Campus Associates – FY’26 role across multiple locations including Chennai, Mumbai, Hyderabad, Cochin, and Bhopal, offering a great opportunity for fresh graduates to start a career in customer support, operations, and digital services.
Sutherland is a global digital transformation company known for delivering customer experience (CX), automation, and AI-driven solutions to clients worldwide.
Job Overview
- Company: Sutherland
- Position: New Campus Associates – FY’26
- Location: Chennai / Mumbai / Hyderabad / Cochin / Bhopal
- Qualification: Any UG / PG Degree
- Batch: 2026 Passouts
- Experience: Freshers
- Job Type: Full-Time
- Domain: Customer Support / Operations
About the Role
The New Campus Associate role focuses on delivering high-quality customer support through calls, email, chat, or social media. You will interact with customers, resolve queries, and ensure a smooth service experience.
This role is ideal for freshers who want to start their career in BPO, customer experience, or operations, with opportunities to grow into corporate roles.
Role Overview
- Handle customer interactions via call, chat, or email
- Resolve customer queries and issues effectively
- Ensure timely response and customer satisfaction
- Follow company guidelines and processes
- Work towards achieving productivity and quality targets
- Maintain accurate records of customer interactions
Key Responsibilities
- Respond to customer requests and inquiries
- Meet SLA and performance targets
- Maintain data security and confidentiality
- Attend training and coaching sessions
- Follow shift schedules and maintain attendance
- Contribute to team goals and performance
Required Skills
- Excellent English communication skills (verbal & written)
- Basic analytical and typing skills
- Problem-solving ability
- Ability to handle customers professionally
- Flexibility to work in shifts (including night shifts)
- Team collaboration skills
Eligibility Criteria
- Any UG / PG degree (Arts, Science, Commerce, Engineering, MBA, MCA, etc.)
- 2026 pass-out students
- Freshers can apply
- Candidates should live within 25 km of office location
Work Environment
- Work in a 24/7 shift-based environment
- 5–6 working days per week
- Office-based role
- Cab facilities available (within limited distance)
Career Growth Opportunities
- Customer Support Executive
- Senior Associate
- Team Leader
- Operations Manager
With experience, candidates can move into leadership or specialized roles.
Why Join Sutherland
- Entry-level opportunity for freshers
- Work with a global company
- Exposure to customer handling and operations
- Training and development programs
- Career growth opportunities
How to Apply
- Visit the official Sutherland careers page
- Review job details carefully
- Click on “I’m Interested”
- Fill in your details and submit application
This role is a great starting point for freshers who want to build a career in customer support, operations, and corporate environments, with strong growth potential in the BPO and CX industry.
