S&P Global is hiring for the Customer Support Analyst – Munis role in Hyderabad, India, offering a great opportunity for freshers and early-career candidates to build a career in client support, financial services, and product operations.
S&P Global is a leading global provider of financial information, analytics, and ratings. This role provides exposure to capital markets, client interaction, and enterprise-level financial applications.
Job Overview
- Company: S&P Global
- Position: Customer Support Analyst – Munis
- Location: Hyderabad, India
- Qualification: Bachelor’s Degree (BA / BS or related)
- Experience: Freshers / Entry-Level
- Job Type: Full-Time
- Domain: Customer Support / Financial Services
About the Role
The Customer Support Analyst – Munis role focuses on delivering high-quality support to clients using the Munis platform, which is widely used by investment banks and financial institutions for managing new issuance processes.
In this role, you will interact directly with clients, assist them in resolving issues, and ensure smooth functioning of the platform. You will also gain exposure to financial markets, deal lifecycle processes, and enterprise applications.
This position is ideal for candidates interested in client-facing roles, financial markets, and business operations.
Role Overview
- Provide application support to global financial clients
- Handle client queries and resolve issues efficiently
- Monitor transactions and system performance
- Assist in onboarding and training clients
- Support business operations through reporting and analysis
Key Responsibilities
- Serve as a primary point of contact for clients, ensuring timely resolution of queries and maintaining high levels of customer satisfaction
- Monitor inbound client requests through emails, ticketing systems, and calls, and address issues related to transactions and application usage
- Proactively track live transactions to ensure system stability, performance, and successful execution of client activities
- Assist clients with deal management processes, troubleshooting production issues, and providing guidance on platform usage
- Conduct client meetings, training sessions, and product demonstrations to enhance user understanding and adoption
- Prepare and deliver scheduled and ad-hoc reports with accuracy, helping stakeholders make informed decisions
- Collaborate with product specialists to share client feedback and contribute to product improvements and roadmap planning
- Support onboarding processes by coordinating training, user access, and testing activities for new clients
- Compile operational reports to track business health metrics such as volumes, performance, and risk exposure
- Identify opportunities for improving product adoption and user experience through regular audits and feedback
Qualifications
Required
- Bachelor’s degree in any relevant field (BA / BS or equivalent)
- Strong communication skills, both written and verbal
- Basic knowledge of MS Office tools and internet-based applications
- Good analytical and problem-solving abilities
- Ability to manage multiple tasks and work under deadlines
Preferred
- Interest in capital markets and financial services
- Understanding of client support or customer service processes
- Familiarity with reporting and data analysis
- Ability to work in a fast-paced and client-driven environment
Required Skills
- Customer Support and Client Handling
- Communication and Interpersonal Skills
- Problem-Solving and Analytical Thinking
- MS Office (Excel, Word, Outlook)
- Time Management and Organization
- Team Collaboration
Why Join S&P Global
- Work with a globally recognized financial services company
- Gain exposure to capital markets and financial applications
- Opportunity to interact with international clients
- Strong learning and career development opportunities
- Collaborative and professional work environment
Career Growth Opportunities
- Senior Customer Support Analyst
- Client Success Manager
- Business Analyst
- Product Support Specialist
- Operations Analyst
Starting your career as a Customer Support Analyst at S&P Global can open doors to multiple roles in financial services, analytics, and client management.
How to Apply
Apply directly through the official link:
