Infobip is hiring for the Customer Support Engineer role in Pune and Bangalore, India, offering a strong opportunity for freshers and early-career candidates to build a career in technical support, SaaS platforms, and cloud communication technologies.
Infobip is a global company with a presence in 75+ offices worldwide, focused on enabling communication between businesses and customers through advanced messaging and cloud platforms.
Job Overview
- Company: Infobip
- Position: Customer Support Engineer
- Location: Pune / Bangalore (Hybrid)
- Qualification: Bachelor’s Degree
- Experience: Freshers / Early Career
- Job Type: Full-Time
- Domain: Technical Support / SaaS / Cloud Communication
About the Role
The Customer Support Engineer role focuses on providing technical assistance and post-sales support to customers using Infobip’s communication platforms.
You will act as a bridge between customers and internal technical teams, helping resolve issues, improve customer experience, and ensure smooth platform usage.
This role is ideal for candidates interested in technical troubleshooting, SaaS platforms, APIs, and customer-facing engineering roles.
Role Overview
- Provide technical support to global clients
- Troubleshoot platform and product issues
- Work with internal engineering teams
- Handle customer queries and service requests
- Improve overall customer experience
Key Responsibilities
- Provide technical assistance and post-sales support to customers using Infobip products
- Troubleshoot technical issues and ensure quick resolution with high quality standards
- Analyze and resolve platform-related bugs and performance issues
- Work closely with engineering teams to handle complex technical problems
- Respond to customer queries within defined service level agreements
- Help customers understand product features and functionalities
- Prepare reports and documentation related to issues and solutions
- Continuously improve support processes and customer satisfaction
Required Skills
- Basic knowledge of APIs, SQL, and networking concepts
- Understanding of technical troubleshooting and debugging
- Good communication and customer-handling skills
- Ability to work in a fast-paced, customer-facing environment
- Strong analytical and problem-solving mindset
- Willingness to learn new technologies
Eligibility Criteria
- Bachelor’s degree in Engineering / Computer Science / IT or related field
- Freshers or candidates with basic technical knowledge can apply
- Interest in technical support, SaaS platforms, and cloud technologies
- Good English communication skills
Technical Skills (Preferred)
- Knowledge of SMPP protocol, APIs, and SQL
- Understanding of messaging platforms (SMS, WhatsApp, Email, Voice)
- Familiarity with ticketing tools and support systems
- Basic knowledge of cloud-based platforms
Why Join Infobip
- Work with a global communication technology leader
- Exposure to cloud, SaaS, and telecom technologies
- Strong learning environment with mentorship and growth opportunities
- Opportunity to work with international clients
- Build a career in technical support and customer engineering
Career Growth Opportunities
- Customer Support Engineer → Senior Support Engineer
- Technical Account Manager
- Solution Engineer
- DevOps / Cloud Engineer
- Product Support Specialist
This role provides strong exposure to real-world technical problem-solving and customer interaction, making it a great entry point into the tech industry.
How to Apply
Follow these steps to apply:
- Click on the official apply link below
- Sign in or create an account on the Infobip careers portal
- Fill in your personal and academic details
- Upload your updated resume
- Review all details carefully
- Submit your application
