is hiring for the role of Customer Service Associate – Voice in Bengaluru, India. This is an entry-level opportunity for candidates with 0 to 2 years of experience, focused on handling customer interactions, resolving queries, and delivering quality support through voice processes.
Job Overview
- Company: Accenture
- Position: Customer Service Associate – Voice
- Qualification: Graduation / Undergraduate / 12th Pass
- Experience: 0–2 Years
- Location: Bengaluru, India
- Job Type: Full-Time
- Domain: Customer Support / Voice Process
Role Description
This role is part of Accenture’s operations team where you will handle customer queries through voice calls. The focus is on delivering a smooth customer experience by understanding issues, providing solutions, and maintaining communication standards.
You will act as a point of contact between customers and the company, ensuring that concerns are resolved efficiently and professionally.
Key Responsibilities
- Handle inbound and outbound customer calls
- Understand customer queries and provide accurate solutions
- Maintain high levels of customer satisfaction and service quality
- Follow defined processes and guidelines during interactions
- Document customer interactions and update systems
- Escalate complex issues when required
What You’ll Actually Be Doing
In your daily work, you will interact with customers through calls and help resolve their issues. This includes understanding the problem, checking system information, and providing the right solution.
You will handle multiple calls in a shift, so communication, patience, and problem-solving skills are important. You will also need to maintain proper documentation for every interaction.
Skills Required
- Good communication skills (English required)
- Basic computer knowledge
- Ability to handle customer conversations professionally
- Problem-solving and multitasking ability
- Willingness to work in rotational shifts
Work Environment
Accenture operates in a structured and process-driven environment where:
- Customer service quality is a priority
- Performance is measured through metrics
- Teams work in shifts to support global customers
You will work in a fast-paced setup with continuous interactions.
A Realistic Day in This Role
- Attend customer calls
- Understand and resolve queries
- Update customer details in system
- Follow process guidelines
- Meet daily performance targets
Your work is focused on communication, support, and service delivery.
Who This Role Is Best For
- Freshers looking for entry-level jobs
- Candidates with good communication skills
- Those interested in customer service roles
- Those comfortable with voice-based jobs
Why This Role Is Valuable
- Entry into a global company
- Opportunity to build communication and professional skills
- Exposure to customer handling and operations
- Stable career path in customer support domain
How to Apply
Apply link below apply there
- Open the link and click Apply
- Login or create account
- Fill in your details
- Upload your resume
- Submit the application
Make sure your resume highlights communication skills and any customer handling experience.
