Accenture is hiring freshers for the IT Chat Support Associate role in Hyderabad. Candidates who have completed any graduation degree and have 0–2 years of experience can apply for this opportunity. This is a suitable opening for fresh graduates looking to begin their career in IT service desk and technical support.
The role focuses on chat-based service desk support, where candidates will help users resolve technical issues, document incidents and resolutions, and provide effective customer support. Accenture’s official listing identifies the position as IT Customer Service New Associate with the skill requirement Chat – Service Desk Non-Voice Support.
Accenture Recruitment 2026
| DetailsInformation | Information |
|---|---|
| Company | Accenture |
| Job Role | IT Chat Support Associate |
| Official Designation | IT Customer Service New Associate |
| Qualification | Any Graduate |
| Experience | Freshers / 0–1 Years |
| Freshers Eligible | Yes |
| Salary | ₹3.00 – ₹4.00 LPA (Expected) |
| Job Type | Full-Time |
| Work Mode | Work From Office |
| Location | Hyderabad, Telangana |
| Batch | Not Mentioned |
| Job No. | AIOC-S01654556 |
| Support Type | Chat / Service Desk Non-Voice |
Accenture IT Chat Support Associate Job Description
Accenture is looking for an IT Customer Service New Associate to support users through chat-based service desk operations. The selected candidate will be part of the Customer Support function and help manage and resolve routine customer or user issues while following established service processes and guidelines.
The role involves providing Level 1 support, troubleshooting technical issues, recording customer interactions and resolutions in the IT service management system, and escalating issues when necessary. Candidates will also work with team members to improve service delivery and maintain a positive customer experience.
According to the official Accenture listing, the position is a full-time role in Hyderabad, requires any graduation, and is intended for candidates with 0 to 1 year of experience.
Roles and Responsibilities
- Provide Level 1 technical support through the IT Service Desk.
- Assist users in troubleshooting and resolving routine technical issues.
- Handle support requests through chat and other non-voice channels.
- Log and document client interactions, issues, and resolutions in the ITSM tool.
- Monitor and manage service requests according to established processes.
- Identify issues that require escalation and route them to the appropriate team.
- Work with team members to improve service delivery and customer experience.
- Follow defined service desk procedures and Service Level Agreements (SLAs).
- Use internal systems and tools to investigate and resolve user issues.
- Maintain accurate records of incidents and resolutions.
Qualifications & Skills
- Candidates must have completed any graduation degree.
- Freshers and candidates with limited experience can apply.
- Good verbal and written communication skills.
- Strong written communication and professional email etiquette.
- Good problem-solving and analytical abilities.
- Strong customer service orientation.
- Ability to remain calm and professional while handling customer issues.
- Comfortable working with computers and multiple applications.
- Basic knowledge of IT service desk and incident management concepts.
- Familiarity with ITSM and ticketing systems is beneficial.
- Knowledge of tools such as ServiceNow or BMC Remedy can be an advantage.
- Basic understanding of Microsoft 365, MS Office, Active Directory, and hardware/software troubleshooting is useful.
- Willingness to work in rotational shifts as required.
Work Environment
This is a Work From Office opportunity based in Hyderabad, Telangana. The position is associated with chat-based service desk support and may require candidates to work in rotational or US shifts depending on project and business requirements.
Candidates should be comfortable working with multiple systems, handling support requests, documenting incidents, and meeting defined service levels. Accenture’s current listing also identifies the role as full-time and based in Hyderabad.
Salary Details
The expected salary for the Accenture IT Chat Support Associate role is approximately ₹3.00 LPA to ₹4.00 LPA.
This is an expected salary range, not an officially disclosed Accenture compensation range. Current third-party estimates for Accenture’s IT Customer Service New Associate role in Hyderabad show approximately ₹3 lakh to ₹4 lakh per year on Glassdoor.
How To Apply For Accenture Recruitment
- Click on the Apply Here button provided below.
- Visit the official Accenture careers page.
- Search for IT Customer Service New Associate or use Job No. AIOC-S01654556.
- Review the eligibility criteria and job requirements carefully.
- Create an account or log in if required.
- Complete the application form with accurate details.
- Upload your updated resume and other required documents.
- Review all the information entered in the application.
- Submit your application through the official Accenture careers portal.
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Important Note While Applying For Jobs
Candidates should carefully read the job instructions and eligibility requirements before submitting their application. If a candidate’s profile is shortlisted, Accenture will provide further communication regarding the next stages through the registered contact details.
Applicants should regularly check their email inbox and spam folder for updates related to assessments, interviews, or other recruitment stages.
Selection and Interview Process at Accenture
The recruitment process may vary depending on the role and hiring requirements. Candidates for service desk positions may go through multiple stages.
1. Application & Resume Screening:
Accenture reviews the candidate’s educational background, communication skills, experience, and overall suitability for the position.
2. Assessment / Initial Screening:
Candidates may be asked to complete an assessment or participate in an initial screening round to evaluate communication, analytical thinking, problem-solving, and role-specific skills.
3. Technical / Operations Interview:
Candidates may be evaluated on service desk concepts, incident management, troubleshooting, customer handling, ITSM tools, and basic technical knowledge.
4. HR / Final Discussion:
The final stage may cover shift flexibility, work location, availability, compensation expectations, and other employment-related details.
About Accenture Company
Accenture is a global professional services company providing services across technology, consulting, operations, digital transformation, cloud, and security.
The company works with organizations across industries to help them improve business performance through technology and innovation. Accenture operates globally and combines technology expertise with industry knowledge to deliver solutions for its clients.
Accenture’s workforce supports a wide range of technology and business functions, including IT services, customer support, cloud solutions, cybersecurity, software development, and digital transformation.
Final Summary
Accenture is hiring freshers for the IT Chat Support Associate role in Hyderabad. Candidates with any graduation degree and 0–1 year of experience can apply for the opportunity. The official Accenture listing identifies the position as IT Customer Service New Associate under Chat – Service Desk Non-Voice Support.
The role involves Level 1 service desk support, chat-based user assistance, troubleshooting, incident documentation, ITSM processes, and customer service. The expected salary is approximately ₹3.00–₹4.00 LPA, based on current third-party estimates and should not be treated as an official Accenture salary figure.
Candidates interested in this opportunity can apply through the official Accenture careers portal using Job No. AIOC-S01654556.
