Amazon is hiring SPS Associates (Selling Partner Support Associates) for its Seller Support team. This role serves as the primary point of contact for Amazon Selling Partners, helping them resolve operational issues and ensuring a smooth selling experience on Amazon marketplaces.
This is an excellent opportunity for graduates who have strong communication skills and are interested in customer support, e-commerce operations, and account management.
Job Details
| Particulars | Details |
|---|---|
| Company | Amazon |
| Role | SPS Associate (Selling Partner Support Associate) |
| Job ID | 10449951 |
| Department | Seller Support |
| Location | Telangana (Virtual) |
| Employment Type | Full-Time |
| Experience | Freshers & Experienced |
| Work Mode | Virtual / Remote |
| Shift Type | Rotational Shifts |
Key Responsibilities
- Provide support to Amazon Selling Partners.
- Resolve seller issues via phone, chat, and email.
- Handle complex operational queries.
- Build trust through empathy and professional communication.
- Maintain service-level agreements (SLAs).
- Navigate multiple support channels simultaneously.
- Analyze data and identify appropriate solutions.
- Ensure confidentiality and data security.
- Collaborate with internal teams for issue resolution.
- Contribute to process improvements and team goals.
Eligibility Criteria
Required Qualifications
- Bachelor’s Degree (Any Discipline)
- Fluent in English (Written & Verbal)
- Fluent in Hindi (Written & Verbal)
- Basic computer knowledge
- Familiarity with:
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Typing speed of 30 WPM
- Typing accuracy of 93% or above
Preferred Qualifications
- Experience in Customer Service or B2B Support
- Knowledge of E-commerce and Retail Operations
- Experience handling live channels (Phone/Chat Support)
Skills Required
Technical Skills
- MS Office Suite
- Email Communication
- Data Handling
- CRM/Support Tools
- Computer Operations
Soft Skills
- Customer Service
- Communication
- Active Listening
- Problem Solving
- Critical Thinking
- Time Management
- Team Collaboration
Work Environment
- Flexible rotational shifts
- Weekend and holiday work may be required
- Fast-paced support environment
- Remote/Virtual working model
- Performance-driven culture
Why Join Amazon?
Benefits
✅ Work with one of the world’s leading technology companies
✅ Gain exposure to e-commerce operations
✅ Develop customer service and stakeholder management skills
✅ Learn problem-solving and analytical decision-making
✅ Build a career in operations, seller support, and account management
Selection Process
- Online Application
- Assessment (if applicable)
- Interview Rounds
- Offer Letter
- Onboarding
How to Apply
Apply Link: CLICK HERE
Visit Amazon Jobs and search for:
Job ID: 10449951 – SPS Associate, SPS
Submit your application through the official Amazon Careers portal.
Who Should Apply?
This opportunity is ideal for:
- Fresh Graduates
- Customer Support Aspirants
- Operations & E-commerce Enthusiasts
- Candidates with strong English and Hindi communication skills
- Professionals seeking remote work opportunities
If you’re looking to start your career with a globally recognized company and build expertise in customer operations and e-commerce support, the Amazon SPS Associate role is a strong option to consider. 🚀
