Concentrix is hiring for the position of Customer Service Representative, based in Chennai. This is a good opportunity for graduates and undergraduates who want to start a career in customer support, resolving customer inquiries via inbound and outbound calls for a global technology and services leader.
Job Overview
| Particular | Details |
|---|---|
| Company | Concentrix |
| Position | Customer Service Representative |
| Qualification | Graduate / Undergraduate in any discipline |
| Experience | 0 – 3 Years |
| Job Type | Full-Time |
| Job Location | Fortune Towers, Chennai, Tamil Nadu, India |
| Apply Mode | Online |
About the Role
As a Customer Service Representative, you will interface with customers via inbound calls, outbound calls, or the internet depending on client requirements, providing support and resolution for routine product or service issues. You’ll clarify customer requirements, use decision-support tools to resolve queries, and help improve customer satisfaction and business performance.
Key Responsibilities
- Ensure service delivered meets contractual Key Performance Indicators (KPIs).
- Clarify customer requirements and use decision-support tools to resolve queries.
- Listen attentively to customer needs, demonstrating empathy while building rapport.
- Maintain basic knowledge of client products and services.
- Track, document, and retrieve information in a call tracking database.
- Offer additional products or services as opportunities arise.
Eligibility Criteria
Graduates or undergraduates in any discipline with 0-3 years of relevant experience can apply. Strong computer navigation skills, a customer service orientation, and the ability to communicate clearly (written and verbal) are important, along with willingness to rotate shifts as needed.
Required Skills
- Strong customer service orientation and courteous communication.
- Good PC knowledge and computer navigation skills.
- Ability to multi-task and adapt quickly to changes.
- Patience and a professional tone in all customer interactions.
- Willingness to rotate shifts as needed.
Salary & Benefits
Concentrix offers a competitive starting salary along with structured training and the opportunity to work with well-known global brands across more than 70 countries.
Career Growth Opportunities
Customer Service Representatives can progress into roles such as Senior Advisor, Team Lead, or Quality Analyst as they build process expertise and consistent performance.
Why Join Concentrix?
Concentrix is a global technology and services leader that powers the brands of the future, helping over 2,000 of the world’s best brands solve their toughest business challenges through integrated strategy, design, data, and technology solutions.
Selection Process
- Online Application
- Resume Screening
- Interview Rounds
- Final Offer
How to Apply
Interested candidates should visit the official Concentrix careers portal and submit their online application before the position closes. Concentrix never requests payments or security deposits during hiring.
Apply Link
👉 Apply Here for Customer Service Representative Role at Concentrix
About the Company
Concentrix is a global technology and services leader, human-centered, tech-powered, and intelligence-fuelled, designing, building, and running fully integrated solutions across strategy, design, data, technology, and digital operations for the world’s best brands.
