Concentrix is hiring for the position of Customer Service Representative in Hyderabad, Telangana. This opportunity is suitable for freshers and candidates with up to 3 years of relevant experience. The role involves handling customer interactions, resolving routine queries, providing customer service support, and maintaining a professional customer experience.
The position is based at the Concentrix Hyderabad office in Mindspace and is offered as a full-time permanent job. Candidates should have good communication skills, basic computer knowledge, strong customer service orientation, and the ability to work in rotational shifts.
Concentrix Recruitment 2026
| Particulars | Details |
|---|---|
| Company | Concentrix |
| Job Role | Customer Service Representative |
| Experience | Fresher / 0–3 Years |
| Qualification | Graduate / Undergraduate in Any Discipline |
| Location | Hyderabad, Telangana |
| Work Type | Full Time |
| Employment Type | Permanent |
| Department | Customer Service |
| Salary | Not Disclosed |
Eligibility Criteria
Candidates interested in the Concentrix Customer Service Representative position should meet the requirements mentioned in the job posting.
- Graduates or undergraduates from any discipline can apply, depending on the specific job requirement.
- Freshers can apply.
- Candidates with 0–3 years of relevant experience are eligible.
- Candidates should have a strong customer service orientation.
- Good written and verbal communication skills are required.
- Applicants should have basic PC and computer navigation knowledge.
- Candidates should be comfortable working in rotational shifts.
- The ability to adapt quickly to changes is expected.
- Candidates should be able to work both independently and as part of a team.
Key Responsibilities
The selected candidate will be responsible for providing customer service support and resolving routine customer queries.
Key responsibilities include:
- Handle inbound and outbound customer calls or online customer interactions based on client requirements.
- Understand customer requirements and provide appropriate solutions.
- Use decision-support tools and available resources to resolve customer issues.
- Listen carefully to customer needs and concerns.
- Demonstrate empathy and maintain a professional approach while interacting with customers.
- Greet customers in a courteous, friendly, and professional manner.
- Maintain basic knowledge of the client’s products or services.
- Prepare accurate work and update customer accounts when required.
- Participate in activities designed to improve customer satisfaction and business performance.
- Offer additional products or services where applicable.
- Track, document, and retrieve information using the call-tracking database.
- Refer customer inquiries to published resources, secondary sources, or senior staff when required.
- Handle complex customer queries and work toward independent resolution.
Skills Required
Candidates should possess strong communication and customer-handling abilities.
Important skills include:
- Customer service skills
- Good verbal communication
- Good written communication
- Active listening
- Customer handling
- Problem-solving skills
- Basic computer knowledge
- Strong PC navigation skills
- Attention to detail
- Multitasking ability
- Adaptability
- Patience
- Teamwork
- Ability to work independently
- Professional and pleasant communication style
Candidates should also be comfortable working in a fast-paced environment involving repetitive tasks and regular customer interactions.
Experience Required
The job posting mentions an experience range of 0–3 years of relevant experience.
This means freshers can apply, while candidates with previous customer service or related experience may also be considered.
Candidates should be able to learn quickly, understand customer requirements, handle queries professionally, and resolve issues according to the applicable process and guidelines.
Qualification
Candidates from any discipline can be considered for this position, with the job posting mentioning:
Graduate / Undergraduate in Any Discipline
The specific educational requirement may vary based on the client or program associated with the position.
Good communication skills and basic computer knowledge are important for the role.
Salary Details
The salary for the Customer Service Representative position has not been disclosed in the provided job posting.
Candidates can confirm the compensation package and other employment details during the recruitment process.
Job Location
The position is based in:
Concentrix Hyderabad – Unit No. 601, 6th Floor, Maximus Building 2A, Mindspace, Hyderabad, Telangana, India.
The job is listed as a full-time permanent position.
Work Schedule
Candidates should be comfortable working in rotational shifts.
The job posting states that employees may be required to rotate shifts based on business and program requirements.
Selection Process
The provided job posting does not specify the exact number of interview rounds or the complete recruitment process.
Candidates should be prepared for assessments or discussions related to:
- Communication skills
- Customer handling
- Problem-solving
- Computer knowledge
- Listening skills
- Ability to handle customer queries
- Overall suitability for the customer service role
The exact process may vary depending on the client and hiring program.
How to Apply
Apply Link : Click Here
Interested and eligible candidates can apply for the Concentrix Customer Service Representative position through the available job application page.
Candidates should keep an updated resume and make sure their profile highlights communication skills, computer knowledge, customer service abilities, and any relevant experience.
Job ID: 147002975
Candidates should apply through the official recruitment channel and should not make any payment for job applications or interview opportunities.
About Concentrix
Concentrix is a global technology and services company that works with brands across different industries. The company provides technology, customer experience, business process, analytics, and digital solutions to organizations around the world.
According to the provided job posting, Concentrix works with more than 2,000 brands across over 70 countries and combines technology, data and analytics, enterprise technology, and digital operations to support its clients.
The company also states that it is an equal opportunity employer and evaluates candidates based on relevant qualifications and job requirements.
Final Summary
Concentrix is hiring for the Customer Service Representative position in Hyderabad.The opportunity is suitable for freshers as well as candidates with 0–3 years of relevant experience. Graduates and undergraduates from any discipline may be considered depending on the job requirement.The role involves handling customer interactions, understanding customer requirements, resolving queries, maintaining customer records, providing appropriate solutions, and delivering professional customer service.
