Concentrix is hiring candidates for the role of Representative, Operations in Hyderabad, India. This is an opportunity for graduates and undergraduates from various disciplines who are interested in customer service and contact center operations.
Concentrix Recruitment 2026 Hiring
| Details | Information |
|---|---|
| Company | Concentrix |
| Job Role | Representative, Operations |
| Qualification | Graduate / Undergraduate in Any Discipline |
| Experience | Not Specified |
| Eligible Candidates | Graduates / Undergraduates |
| Salary | Not Disclosed |
| Job Type | Full Time |
| Job Location | Hyderabad, India |
| Language | English |
Job Description
Concentrix is looking for candidates for the Representative, Operations role in Hyderabad. The selected candidates will be responsible for handling customer interactions, understanding customer requirements, providing appropriate resolutions, and maintaining a high level of customer service.
The role requires candidates to communicate effectively with customers, use computer systems and decision-support tools, document customer interactions, and contribute to customer satisfaction and business performance.
Qualifications & Skills
Candidates should meet the following requirements:
- Graduate or undergraduate in any discipline, depending on the job requirement
- Strong customer service orientation
- Good computer and PC knowledge
- Strong computer navigation skills
- Good written and verbal communication skills
- Strong attention to detail
- Ability to multitask
- Ability to adapt quickly to changes
- Ability to work in a fast-paced environment
- Ability to perform repetitive tasks efficiently
- Good teamwork skills
- Ability to work independently
- Patience and a professional attitude while interacting with customers
- Flexibility to work in rotating shifts
- Strong probing and problem-solving skills
- Ability to handle complex customer queries
- Ability to resolve customer issues independently
Roles and Responsibilities
The Representative, Operations will be responsible for:
- Ensuring services delivered to customers meet contractual Key Performance Indicators (KPIs)
- Understanding and clarifying customer requirements
- Using decision-support tools and available resources to provide appropriate resolutions
- Listening carefully to customer needs and concerns
- Demonstrating empathy and building rapport with customers
- Greeting customers in a courteous and professional manner
- Maintaining basic knowledge of client products and services
- Preparing complete and accurate work
- Updating customer accounts and records as required
- Participating in activities designed to improve customer satisfaction
- Supporting business performance improvement initiatives
- Offering additional products or services where applicable
- Tracking and documenting customer interactions
- Retrieving information from call-tracking databases
- Responding to customer inquiries using published materials and other available resources
- Escalating queries to senior staff when required
- Confirming customer understanding of the provided solution
- Providing additional customer education when necessary
- Handling complex customer queries and resolving them independently
Content Moderator Role Note
Depending on the specific program or role assigned, selected candidates may be considered for a Content Moderator position.
In such cases, the work may involve reviewing user-generated content that can include sensitive or explicit material. The role may require reviewing reported content for potential violations of a client’s terms of service.
Candidates should carefully consider the nature of the work before applying for content moderation programs.
Work Location
The position is based in Hyderabad, India.
Candidates should be prepared to work in rotating shifts based on business and program requirements.
How To Apply For Concentrix Careers
Apply Link : Click Here
- Click on the Apply Here button provided below.
- You will be redirected to the official Concentrix Careers website.
- Review the Representative, Operations job details.
- Check the eligibility requirements carefully.
- Click on Apply and complete the application form.
- Provide your updated educational and contact details.
- Upload your resume and other required documents.
- Review your application carefully.
- Submit the application successfully.
About Concentrix
Concentrix is a global customer experience and technology services company that provides customer support, business operations, and technology solutions to organizations across different industries.
The company provides career opportunities across customer service, operations, technology, and other business functions.
Final Summary
Concentrix is hiring for the Representative, Operations position in Hyderabad. Graduates and undergraduates from any discipline may be eligible depending on the specific job requirement.
Candidates should have good communication skills, customer service orientation, computer knowledge, problem-solving abilities, and flexibility to work in rotating shifts.
Interested candidates should check the official Concentrix Careers page for the latest job details and eligibility requirements before applying.
